Forum Settings
       
Reply To Thread

Wowhead not showing any comments or data currently (was foruFollow

#1 May 10 2013 at 4:18 PM Rating: Decent
Scholar
16 posts
As of this afternoon no mater which browser i try using to view Wowhead.com it is only showing headers but no body or other data is there a server issue going on or is there some other problem? As a premium member of the Zam networks when i go to look up information and basically am unable to view anything at the site but headers i wonder whats going on.
below is a screenshot of what i see when i open the site,



http://imageshack.us/photo/my-images/22/whatwowheadshowsme.jpg

Edited, May 10th 2013 7:12pm by RavensLair
#2 May 10 2013 at 4:32 PM Rating: Excellent
Annoying Ass
ZAM Administrator
Avatar
*****
11,916 posts
Not sure what you mean... I just opened up wowhead and everything shows just fine. I searched for a random mob (Zandalari Warscout) and everything displays without issue; drops, comments, etc.
____________________________
Volunteer News Writer for the ZAM Network.
WoW - Aureliano the Insane - level 90 Druid on Sen'Jin
Nanaoki - level 90 Mage on Sen'Jin
#3 May 11 2013 at 7:56 AM Rating: Decent
1 post
Same here, exactly as that picture on all pages.
#4 May 11 2013 at 8:48 AM Rating: Decent
Scholar
**
528 posts
Works on Firefox, checked forums and looked up a random item - everything seems legit.
-11 am EST

Maybe whatever it was has been resolved. Good luck
____________________________
i'm not saying, i'm just saying
_________________________
Babu Voyvoda - Hyur Midlander
White Mage
#5 May 20 2013 at 3:28 PM Rating: Decent
2 posts
I'm also now having this same issue. I've checked it even with WoW closed. I've tried IE 64 bit. I have Avast as my antivirus and it has a feature called SaveZone Browser that it blocks out your computer except for it's built in browser and notepad and calc and word and excel, and I checked there. That was the only place that Wowhead showed normal. And this was even after I ran my Advanced SystemCare 6 and cleared the cache for my browsers.

Edit: Weird...I just tried again, I'm using my chrome to make this post both times, and now it's showing normal? Not sure what's up with it....I'll reply again if it happens again because when it happened, even though it did allow me to log in on Wowhead, the feedback link showed up up top but wouldn't do anything when clicked on.

Edited, May 20th 2013 5:31pm by Minxey
#6 May 20 2013 at 4:42 PM Rating: Good
Sage
**
658 posts
Same trouble here. Clicked a link, went to a blank page, went back, refreshed with F5, the old page blanked out too. Firefox user.
____________________________
Be who you are and say what you feel, for those who mind don't matter, and those who matter don't mind.

-Dr. Seuss
#7 May 20 2013 at 5:49 PM Rating: Decent
17 posts
I'm having the same issues with both Firefox and Chrome, no matter how many times I reload skipping the cache. I'm able to log in, but when I do a search or anything, nothing shows up.
#8 May 23 2013 at 3:45 AM Rating: Good
****
7,396 posts
try hitting it

it usually helps 95% of computer problems 78% of the time
____________________________
Hellbanned

idiggory wrote:
Drinking at home. But I could probably stand to get laid.
#9 May 23 2013 at 5:33 AM Rating: Excellent
Annoying Ass
ZAM Administrator
Avatar
*****
11,916 posts
Not sure what to tell you; works fine for me on Chrome as of right now o_O
____________________________
Volunteer News Writer for the ZAM Network.
WoW - Aureliano the Insane - level 90 Druid on Sen'Jin
Nanaoki - level 90 Mage on Sen'Jin
#10 May 31 2013 at 5:22 PM Rating: Decent
1 post
RavensLair wrote:
As of this afternoon no mater which browser i try using to view Wowhead.com it is only showing headers but no body or other data is there a server issue going on or is there some other problem? As a premium member of the Zam networks when i go to look up information and basically am unable to view anything at the site but headers i wonder whats going on.
below is a screenshot of what i see when i open the site,

http://imageshack.us/photo/my-images/22/whatwowheadshowsme.jpg

Edited, May 10th 2013 7:12pm by RavensLair


Has this problem returned? For the past two days I have not been able to get Wowhead to return any search results. I'm located on the East Coast - is anyone else experiencing this problem at the moment?
#11 Jun 03 2013 at 6:53 PM Rating: Excellent
**
970 posts
If you're using an ad blocker, they might have added a new domain that you have to let through. I'm pretty sure I had to do that.
#12 Jun 04 2013 at 3:49 PM Rating: Good
Scholar
17 posts
Searches did not produce results even one as wide open as "jade" should have had tons of results. Also looked up an old Northrend quest of "Leave Nothing to Chance". Bare data, no comments, no locations, no pics which I find very hard to believe. Even went so far as to register with Wowhead and got the same results. It is almost like something happened to their database? (Just guessing.)
#13 Jun 04 2013 at 5:00 PM Rating: Excellent
Annoying Ass
ZAM Administrator
Avatar
*****
11,916 posts
I actually had this issue a couple days ago. Pages simply weren't showing data. Had it on both Chrome and Firefox... and after an hour or two, it was back to normal. So, no idea what the issue is - file a bug report with wowhead, perhaps?
____________________________
Volunteer News Writer for the ZAM Network.
WoW - Aureliano the Insane - level 90 Druid on Sen'Jin
Nanaoki - level 90 Mage on Sen'Jin
#14 Jun 08 2013 at 8:22 AM Rating: Good
Avatar
4 posts
I've been experiencing the same problems with Wowhead as reported below. It happened earlier this week, and resolved itself. But this is day 2 of of non-working site. I've tried Firefox, Chrome, Internet Explorer. I've cleared the cache in all browsers, I've rebooted.

Clicking the Feedback link to report the problem doesn't work at all.

I don't see any responses here from Zam, is anyone there aware of the problem we are experiencing?

Edited, Jun 8th 2013 10:30am by Perkoset
#15 Jun 08 2013 at 5:06 PM Rating: Good
5 posts
Same problem here. I am on Cox in Arizona. Not sure if that has anything to do with it. Curious as to what ISPs the rest of the people with this issue are using. But it may be an issue with COX communicating with whatever hosting service has wowhead on it.
#16 Jun 09 2013 at 2:25 PM Rating: Decent
Avatar
4 posts
Here is the response I received from the question I posted on Wowheads Facebook page:

My question posted on Facebook on 6/8/13:

I don't know what's going on, but like others are saying, the website is not working for me. I've tried every browser, I've cleared the cached of every browser (and yes, I've rebooted lol, not that it would made a difference, but there ya go). I can't even see the forums to post the problem nor can I use the Feedback link to send a screen shot. Shall I post it here?

Marcus from Wowhead responded:

Wowhead commented on your Wall post.
Wowhead wrote: I just finished reading one of your comments about this in another status update, and it is indeed a known issue, and the problem is related to our hosting service and, as such, it's a problem that can only be permanently solved by moving hosting services. We've planned to move hosting services for quite some time now and it was actually scheduled to happen two weeks ago but we were unable to go through with those plans as patch 5.3 went live at that time so we were forced to delay it. As you can imagine moving hosting services is a major task and a very time consuming process, however we haven't forgotten about it.

I actually made a post here on Facebook a while ago explaining the issue a little more clearly which I would suggest you to read. You can find it here:-

http://www.facebook.com/Wowhead/posts/10151448434239639?comment_id=26178109&reply_comment_id=26178716&total_comments=1

Meanwhile, if you want to, please feel free to send a screenshot and information about your browser to feedback@wowhead.com. While it may not necessarily help to resolve the issue, it helps us to track how many users are experiencing this issue and hopefully it will speed things up.

I'd also like touch on another quick topic you mentioned in a comment; premium or not, we do value all of our users, and we wouldn't be where we are today without all of you. However, I'm alone in managing the Facebook page and while I'd love to be around 24/7, it's simply not possible as I'm a volunteer here at Wowhead and have other things to work on as well, but I do try my best to be here.

If you think the communication between us and our users could be improved, I would suggest you to email it to the email address I mentioned above, that way it will reach the appropriate parties.

I apologise for any inconvenience caused, and I hope you have a nice twenty-four hours.

Best regards,
Marcus.
#17 Jun 09 2013 at 2:39 PM Rating: Decent
Avatar
4 posts
I'd also like to point out that the contest on Wowhead to post a comment for a chance to win a mount is inaccessible to everyone this problem is affecting.
#18 Jun 09 2013 at 10:29 PM Rating: Good
Avatar
***
1,899 posts
It is always nice to see new posters here, but although this site falls under the ZAM umbrella, commenting in the WoW general forum here is probably not the best way to bring issues to the attention of ZAM's management.

It also looks like you've gotten a reasonable answer already, they need to move hosting services and are in the process of doing so:
Quote:
it is indeed a known issue, and the problem is related to our hosting service and, as such, it's a problem that can only be permanently solved by moving hosting services. We've planned to move hosting services for quite some time now and it was actually scheduled to happen two weeks ago but we were unable to go through with those plans as patch 5.3 went live at that time so we were forced to delay it. As you can imagine moving hosting services is a major task and a very time consuming process, however we haven't forgotten about it.


____________________________
In Chinese: glasses are yanjing; eyes are yanjing, and the beer of Beijing is Yanjing. When speaking, the difference is in the tones. Did I just order a glass of beer or a glass of eyes?
#19 Jun 11 2013 at 8:58 PM Rating: Default
1 post
<body class="home"">

that's the entirety of the problem right there.. seems ridiculous that their proposed solution is to change hosting providers.

Edited, Jun 11th 2013 11:01pm by akerr0r
#20 Jun 11 2013 at 10:51 PM Rating: Good
Avatar
***
1,899 posts
Quote:
that's the entirety of the problem right there


OK, so post it in the appropriate tech support forum, not WoW General here?

I live in a place where manipulation of public opinion through paid posters and such is routine. When I see people complaining and offering answers in places that aren't going to get the problem solved, I wonder if I'm seeing real indignity or somebody trying to build a negative vibe for personal reasons. Honestly, I don't know you, I don't know if you know where to plug a computer in, and with this as your first post ... I'm not thinking good things.
____________________________
In Chinese: glasses are yanjing; eyes are yanjing, and the beer of Beijing is Yanjing. When speaking, the difference is in the tones. Did I just order a glass of beer or a glass of eyes?
Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 29 All times are in CDT
Anonymous Guests (29)