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WoWhead not displaying properly. Follow

#1 Apr 17 2013 at 8:29 PM Rating: Decent
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I've had this problem for the past two days with no way to fix it permanently. When I got to just about any page on WoWhead on any browser, both on my laptop and on my Nexus 7, I get nothing but the WoWHead page with every limited, but absolutely useless, sections. The window is black, the wowhead logo is up, I get a bar add on the right side and the top, the option to login/register and post feedback but am ultimately unable to actually log in or post any feedback.

The search function brings up nothing. Articles don't work. The forums don't display. If I get a specific page for something it shows me certain I've deleted my cookies, emptied my cache, hard reloaded the thing, turned off my extensions, and all of it has changed nothing. I've asked friends if they have the same problem and they don't. I'm at my end here and I have no clue what else there is to do, nor do any other topics in this forum seem to hint as to what to do. It works occasionally, but shortly after decides to return to this useless format.

Help?

Edit: To demonstrate what I mean:

http://i.imgur.com/rNmTgl9.png

Edited, Apr 18th 2013 5:25am by VerasGunn
#2 Apr 26 2013 at 12:55 AM Rating: Excellent
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Are you still experiencing this issue?
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#3 May 08 2013 at 7:05 AM Rating: Decent
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I have this issue as well and it is not dependent on browser; I've tried IE, Firefox, Chrome. I had no issues until end of April or beginning of May. Right now, the symptoms are exactly the same as described in the post above - no text, no menus, search does not work. Basically Wowhed is a skeleton without content.

This happens when I access the interet using an IP from my ISP in Poland. However, when I tried another connection through VPN, which gets the public IP assigned in the U.K., everything works properly. It does not matter if I am logged in or not. The only thing that seems to make a difference is the IP I get assigned and, therefore, the geographical region I belong to. FYI, the ads show up all the time, so this part is ok. :)
#4 May 08 2013 at 9:21 AM Rating: Decent
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The issue seems to be resolved for me now.
#5 May 08 2013 at 9:42 AM Rating: Excellent
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Thanks for the report Githioniel.
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#6 Jun 08 2013 at 1:18 PM Rating: Decent
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I know this topic is a few months old but I wanted to let you know I am now having the same issue. If it is an ISP thing I am on COX communications in Arizona. I had this problem yesterday as well but then it started working again. Now it is happening yet again. I have tried changing my DNS settings to Google's as well just incase it was a DNS issue but that did not help. Any ideas on this?
#7 Jun 08 2013 at 2:47 PM Rating: Decent
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I'm having the exact same issue and I am also on Cox in Arizona. A refresh seemed to fix the problem - once. It's back and refreshing doesn't help.
#8 Jun 08 2013 at 8:37 PM Rating: Decent
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Same deal with Cox in Las Vegas.
#9 Jun 10 2013 at 11:11 AM Rating: Decent
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Same deal with Cox in California, also note that I opened a thread on the wow website here:

http://us.battle.net/wow/en/forum/topic/9245735263#12

1 user found multiple error entries while inspecting element under console on google chrome on WoWhead. Here's what I see:

Uncaught ReferenceError: PageTemplate is not defined www.wowhead.com/:59
Failed to load resource http://d3pkae9owd2lcf.cloudfront.net/mb103.js.gz
Uncaught ReferenceError: g_trackEvent is not defined www.wowhead.com/:69
Uncaught ReferenceError: g_trackEvent is not defined www.wowhead.com/:75
Uncaught ReferenceError: Markup is not defined www.wowhead.com/:91
Uncaught ReferenceError: Markup is not defined www.wowhead.com/:105
Uncaught TypeError: Cannot read property 'r' of undefined www.wowhead.com/:110
Uncaught ReferenceError: PageTemplate is not defined www.wowhead.com/:114
Uncaught ReferenceError: Menu is not defined home.js:4

I have never had this issue before with wowhead in the past 5 years I've been using it. I too have changed my DNS as well as called cox communications to send me a new static IP. It has not resolved anything.

Edited, Jun 10th 2013 1:13pm by doughboy60
#10 Jun 10 2013 at 12:51 PM Rating: Decent
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Awesome, can you reply back here with the fix and what went wrong? Or just give us a heads up as to when it's resolved.
#11 Jun 10 2013 at 1:01 PM Rating: Excellent
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I will if they let me know, you might know before me as I am on lolking most days now. We'll make a deal, you tell me if you hear first and I will if I do! ;) /giggle
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#12 Jun 10 2013 at 4:13 PM Rating: Decent
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Sounds good!
#13 Jun 10 2013 at 9:38 PM Rating: Decent
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Hi everyone.

I have been noticing this same problem and I seem to have fixed it (for myself).

I normally prefer to use Google's public DNS servers and was using them when I noticed this problem.
Google's DNS servers: 
8.8.8.8 
8.8.4.4

I set my DNS servers back to those provided by my ISP for now and wowhead loads properly again.

  • If you have manually configured your DNS IP addresses to use Google's, try switching back to receiving them via DHCP and then release/renew your DHCP lease.
  • If you still want to set them manually, search for "[your ISP] dns address" and you should find what you need.
  • If Google is your ISP or if you're still having problems try searching for "best public dns address" and there are many alternatives (the Level3 servers from the first hit worked great as well).



NSLOOKUP results:

Using Google DNS:
>nslookup wowjs.zamimg.com 
Server:  google-public-dns-a.google.com 
Address:  8.8.8.8 
 
Non-authoritative answer: 
Name:    e6154.g.akamaiedge.net 
Address:  96.7.66.222 
Aliases:  wowjs.zamimg.com 
          wowjs.zamimg.com.edgekey.net 
 
 
>nslookup wowcss.zamimg.com 
Server:  google-public-dns-a.google.com 
Address:  8.8.8.8 
 
Non-authoritative answer: 
Name:    e6154.g.akamaiedge.net 
Address:  96.7.66.222 
Aliases:  wowcss.zamimg.com 
          wowcss.zamimg.com.edgekey.net 


Using Comcast DNS:
>nslookup wowjs.zamimg.com 
Server:  cdns01.comcast.net 
Address:  75.75.75.75 
 
Non-authoritative answer: 
Name:    e6154.g.akamaiedge.net 
Address:  23.12.34.222 
Aliases:  wowjs.zamimg.com 
          wowjs.zamimg.com.edgekey.net 
 
 
>nslookup wowcss.zamimg.com 
Server:  cdns01.comcast.net 
Address:  75.75.75.75 
 
Non-authoritative answer: 
Name:    e6154.g.akamaiedge.net 
Address:  23.12.34.222 
Aliases:  wowcss.zamimg.com 
          wowcss.zamimg.com.edgekey.net 


Edited, Jun 11th 2013 12:08am by millertim3
#14 Jun 10 2013 at 12:15 PM Rating: Excellent
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Hey guys! It's a known issue and we are working on it. Sorry for any inconvenience!
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#15 Jun 11 2013 at 4:52 PM Rating: Decent
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Uncaught ReferenceError: Mapper is not defined data=zones&locale=0&t=5a6ec2401c3e39d96ac1c61f0763bc0c81902399&1837:1 
Uncaught ReferenceError: PageTemplate is not defined flowing-pandaren-spirit:67 
Uncaught ReferenceError: g_trackEvent is not defined flowing-pandaren-spirit:77 
Uncaught ReferenceError: g_trackEvent is not defined flowing-pandaren-spirit:78 
Uncaught TypeError: Cannot read property 'r' of undefined flowing-pandaren-spirit:95 
Uncaught TypeError: Cannot read property 'r' of undefined flowing-pandaren-spirit:104 
Uncaught ReferenceError: PageTemplate is not defined flowing-pandaren-spirit:131 
Uncaught ReferenceError: g_items is not defined flowing-pandaren-spirit:140 
Uncaught ReferenceError: Markup is not defined flowing-pandaren-spirit:195 
Uncaught ReferenceError: ss_appendSticky is not defined flowing-pandaren-spirit:213 
Uncaught ReferenceError: vi_appendSticky is not defined flowing-pandaren-spirit:214 
Uncaught ReferenceError: Mapper is not defined flowing-pandaren-spirit:235 
Uncaught ReferenceError: g_items is not defined flowing-pandaren-spirit:251 
Uncaught TypeError: Cannot read property 'r' of undefined flowing-pandaren-spirit:273 
Uncaught ReferenceError: Tabs is not defined flowing-pandaren-spirit:352 
Uncaught TypeError: Cannot read property 'r' of undefined flowing-pandaren-spirit:366 
Uncaught TypeError: Cannot read property 'r' of undefined flowing-pandaren-spirit:371 
Failed to load resource 


Constant errors, and will not work. I have changed dns to 4 different servers, flushed after each one, cleared cache and all browsing history, used IE, Chrome etc. Nothing works. This is becoming a common trend in the last month or so.
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