Kao Your the one I did mention this too before you told me to email firstname.lastname@example.org which I did back in dec/jan the last time you guys billed me... you said i might be able to get a refund and yet there was no responce.... ever
Dread Lörd Kaolian wrote:
Whoever you e-mailed about this, we obviously didn't recieve it. A post here such as this one would have recieved immidiate attention, even from a different account created specifically to say "hey, my account is being rebilled please stop it". Or you could have escalated the e-mail when you didn't get a response and sent it to different people. We have recieved similar requests during the time period you were being billed. Insults and accusations when you failed to either follow up months ago, or cancel the charges when you noticed them and didn't recieve a response is not likely to help your cause.
That being said, I'll kick this up the chain and see if anything can be done.
I possibly could have mispelled the email when I sent it but I never got a "Mail system failure this email does not exist" like I do when I mispell friends emails so I assume I sent it correctly but not from email associated with this account which I have had 0 access to for at least two years til today. Edited, Apr 7th 2013 11:02pm by tetsuol