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#1 Dec 29 2012 at 12:43 PM Rating: Decent
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Hello,

Hope this is okay to post here (Zam scares me).

Another Premium question i'm afraid. It might be due to the out of date card I used but according to Zam i'm flagged as premium but WoWHead says no (even with the nice refresh button).

Any way to investigate?
#2 Dec 29 2012 at 1:34 PM Rating: Good
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Are we really that scary?

With it being the holidays, if you don't see a response from an admin before too long, you might consider sending Darqflame an email at accounts@zam.com. Might get a faster response that way.
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#3 Dec 29 2012 at 3:26 PM Rating: Excellent
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I do see you are premium flagged here for sure. the link to wowhead must be down. Try PMing Darqflame, she should be able to get you reconnected or point you in the right direction.
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#4 Dec 29 2012 at 3:45 PM Rating: Decent
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First post on a new website asking them why something is broken? Normally that's scary to me!

I know I have emailed help@zam.com but I shall try Darqflame.

Thanks for the tips guys.
#5 Dec 30 2012 at 2:53 AM Rating: Excellent
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the billing question e-mail is actually accounts@allakhazam.com
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#6 Jan 01 2013 at 10:06 PM Rating: Excellent
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Hey Tom,

Will send you an email and will see if we can get this taken care of. Sorry for late reply, besides having tons of people over, I was so sick, hope to fix your issue soon!

-- DF
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