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Network problems only when using Zam ForumsFollow

#1 Nov 06 2011 at 12:11 AM Rating: Excellent
Hi,

For some time now when I have been browsing ZAM (probably a few months actually) I have bee getting the following problem:

I will be happily browsing through forums when I click on any sort of link (forum post, database etc) and the screen hangs and nothing happens for a while then I get this...

"Network Error (tcp_error)

A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team."

I have to hit my back button and usually the screen comes back up again. Sometimes I close down my browser and restart and the page comes back up again and everything works, but equally I sometimes have to click and restart again. This only happens with ZAM and not on any other forum/website. It affects mouse hovering on items, entering threads, clicking on forum posts so basically everything.

I just wondered what I need to do to set this right or if there is a problem on your side or something I should know about?

I am using Windows 7 Pro and Firefox - all with latest drivers etc.

Is it just me or do other people have this problem too?

Edited, Nov 7th 2011 5:20am by EdyNOTB
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#2 Nov 06 2011 at 3:04 AM Rating: Excellent
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Using windows 7 ultimate with Firefox and never seen that error... actually, never seen that error ever in years of tech support before this. When it happens, try in another browser (MSIE, Chrome, Opera, etc.) and see what happens. I'm guessing, since I've never seen FF proper throw that error, it might be an add-on or security-type-software doing it?
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#3 Nov 06 2011 at 12:21 PM Rating: Excellent
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It's probably a bad cache somewhere. Try the following steps and see if the issue goes away:

1. Clear your browser history, temporary internet files and any cache files while not browsing the ZAM website (go to google or something during that process so a cache file doesn't stay locked)

2. Run a disk defragmentation on the drive that contains your temporary internet file cache.

3. Go to run and type CMD to open a command prompt. Once the command prompt window is open, type ipconfig /flushdns and hit enter

Now try accessing the website again. If that does the trick your domain name server resolving cache was probably corrupted.

If that doesn't do the trick, you will want to run a scan for viruses, etc.
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