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How do you cancel a Zam Premium account?Follow

#1 Mar 28 2011 at 1:55 AM Rating: Decent
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How in the world do I cancel a Zam Premium account? There is absolute zero way to do it from the account page, all I see on Account Settings is;

http://i34.photobucket.com/albums/d104/mavpb/zam.jpg

I can change the billing address, and my password. And while I can see my renewal date, there is no way to click it, select it, or modify it in any way. Using Firefox 4.0, with Java, Cookies, Flash and all needed pluggins enabled, as well as Internet Explorer 8.

The Terms of Service is pretty vague, it says you "can" cancel or at the very least, stop auto-renewal but I see zero option to stop renewal and zero option for canceling. My renewal date isn't for a month+ from now but still, I want to get this rectified asap, I've seen far too many companies sideskirt the law with very carefully worded terms of service, while I don't think Zam would intentionally do something on purpose.. I do want to get this taken care of before it gets to that though
#2 Mar 28 2011 at 5:53 AM Rating: Good
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There should be something below the renewal date called "Auto-Renew". Click the "ON"/"OFF" link to change it.

Screenshot


Nothing there?
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#3 Mar 28 2011 at 7:53 AM Rating: Excellent
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The auto renew toggle if nothing else will work from IE 8 unless something has changed in the last few days. I'll double check that this afternoon. If it isn't try clearing your cache and cookies, etc. Also, in the event that you are unable to clear the box from your end, contact accounts@allakhazam.com and they can also process that. In the event you were ever incorrectly charged due to an auto renewal failure to turn off, they are pretty good about issueing refunds too.
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#4 Mar 28 2011 at 1:38 PM Rating: Excellent
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Maverickroll wrote:
How in the world do I cancel a Zam Premium account? There is absolute zero way to do it from the account page, all I see on Account Settings is;

http://i34.photobucket.com/albums/d104/mavpb/zam.jpg

I can change the billing address, and my password. And while I can see my renewal date, there is no way to click it, select it, or modify it in any way. Using Firefox 4.0, with Java, Cookies, Flash and all needed pluggins enabled, as well as Internet Explorer 8.

The Terms of Service is pretty vague, it says you "can" cancel or at the very least, stop auto-renewal but I see zero option to stop renewal and zero option for canceling. My renewal date isn't for a month+ from now but still, I want to get this rectified asap, I've seen far too many companies sideskirt the law with very carefully worded terms of service, while I don't think Zam would intentionally do something on purpose.. I do want to get this taken care of before it gets to that though


You cannot cancel auto renewal if there is nothing to auto renew. Your account was premium'd through TankSpot and cannot auto renew since we have no billing information on you. If you had purchased premium through ZAM.com and then linked to TankSpot, your billing information would have been stored and then a YES or NO option would have been available to you.

Hope that helps you understand why there is no option for you to change your auto renewal settings. If you have any more questions, feel free to email me at accounts@zam.com
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