I'm not seeing your account flagged as premium on this end, so somethign has gone amiss. Please contact email@example.com with your billing information, date and time you purchased, etc, and they will be able to assist you further. In the mean time hwoever I have appended 2 days of premium membership to your account so you can use the features while you get this sorted out.
Sorry for any difficulties. Please make sure you contact the firstname.lastname@example.org address as soon as possible.