They won last year, mainly due to Mass effect 3 ending being rushed and pretty much FUBAR, also due to their other practices. They hand waved it, saying "We arent as bad as <insert other company> we deliver entertainment so we cant really hurt anyone meaningfully"
This year is due to Simcity, and again with their business practices. Now they are handwaving it with "All the voters are childish, and thats not anti consumer DRM, its a "service", and "Numbers dont lie people we have X amount of happy Origin accounts, and statics show Micro transactions are what everyone wants" But at least they spruced up the statement with "We will try to change" wink wink nudge nudge.
Edit: Also We're not so bad becuase we support LBGT community, so you should all be applauding us! Source Edited, Apr 10th 2013 8:11pm by BeanX