Lost access to my account :cFollow

I post on this forum because the people i respect the most on FFXI post here, its not a bawww thread, in fact i still have hope, the thing is, i lost access to my account, and i really don't know why, this is what happened:

i started having issues with my video card, it was locking up windows as soon as i ran some demanding game, i was doing some tests to see if lowering visual quality on FF XIV would not trigger this weird issue, well it triggered, windows locked up and i had to restart my PC manually, so i tried to log back into XIV to keep testing, and i couldn't, it said "do to suspicious activity your account access has been suspended" so i went and changed the password like the site suggested, still i couldn't log in, the site suggest sending a ticket, i proceed to do just that, and it said that they could not help me via e-mail, i HAD to call them to resolve my issue or engage on support chat, the thing is, do to my work schedule its impossible to me to do the support chat thing, since they are open exactly when I'm working and close exactly when i come home, calling them is out of the question too since i live in Mexico and they don't have an international number for me to call, my phone bill would explode. since my XI and XIV accounts are tied, i cant log in on either, being XI the one that i actually wanted to come back too (obviously).

sorry for the wall of text, but its years of time spent on a character, i don't want to lose it. :c

Edited, Jun 24th 2012 3:12pm by KaynofTitan