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Overheat issue on Xbox 360Follow

#1 Sep 24 2010 at 2:11 PM Rating: Good
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I know this forum is PC-centric, so I won't be too disappointed if I don't get any answers. Worth a shot just in case, looking for some advice!

Issue: Xbox 360 (Pro, ~2-3 years old) shuts itself down after a few minutes and gives me two red error lights (Overheat, not RROD) + subsequent "your console was shut down to protect itself" message on startup.
Environment: Equipment tower, clean with acceptable ventilation.
Steps taken: Checked for dust/obstructions on outside of case. Checked fans (working). Disassembled unit (PITA ><) and cleaned interior - surprisingly dust-free. Ran baseline test with hard drive removed, no disc in drive, open case, idling at the menu screen and still got crash within ~5 minutes.
Steps NOT taken: Did not replace any parts, did not remove heatsinks and reapply thermal paste.

Question: Where to proceed from here? I use the system regularly, but I can live without it for a short time if sending it off for repair (~100-150$ from Microsoft, not sure on third parties) is the best option. I can start purchasing parts/paste if folks have had success with that in the past. I can just buy a new system straight out, if consensus is these newfangled Elites and Slims are significantly nicer than the old Pro models to the tune of 200$.

Thanks for any help or horror/success stories you can offer! -Kisu, FFXI
#2 Sep 24 2010 at 5:52 PM Rating: Decent
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377 posts
You voided your warranty by opening it. Don't know if Microsoft would fix it in that situation.

I haven't had the 2 red error myself, but I've replaced a fair amount of heatsinks on 360s. If you really want to do it right, you want to get rid of the sh*tty x-clamps that are on there, and put in bolts. It's been a while since I've done it, so I can't give you size and amount of bolts for sure.

google search wrote:
16x 5mm washer
8x 5mm hex bolt x 10mm length


I'd get half nylon washers and half metal.. and nylon goes on the side facing the board, to prevent any shorts.

Also, get some Artic Silver 5 or equivalent, and if you have some fine sandpaper around, wouldn't hurt to smooth the bottoms of the heatsinks while you're at it.

Edited, Sep 24th 2010 7:54pm by Linku
#3 Sep 24 2010 at 6:45 PM Rating: Good
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630 posts
Yeah, first stop was to check with Microsoft support and make sure that they wouldn't take care of it. Warranty ended over a year ago and since this was an overheat error rather than RROD it isn't covered under their 3-year-extension.

Thanks for the input. I may just take a crack at it - I don't have limitless hardware confidence, but since thermal compound and a bit of hardware is a 20$ rather than 200$ fix, might give it a shot first. I'm encouraged that it turns on and runs fine, for a very short time, so most of the parts are good.
#4 Sep 24 2010 at 9:10 PM Rating: Excellent
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X-boxes that get the overheat message shortly after power on usually are due to a partially fried motherboard component. Same thing that failed on alot of the other ones, you unfortunatly had the bad luck to have it fail after warranty.

I'd look at getting one of the new slim X-box 360's they just released. might be worth the upgrade
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