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Can not detect DirectX device CrashFollow

#1 Sep 05 2010 at 9:23 PM Rating: Decent
3 posts
Hey guys, i'm not the best at this stuff so i figured id ask yalls. My Desktop is crashing ffxiv after about 10 minutes of play. I can start up and the graphics look great but again crashes about 10 minutes between. I know alot of ppl are getting this error when alt+tabing. I'm not doing that. Iv tried windowed/full screen, turned graphics down, updated drivers and directx with no resolve. Here are my desktop specs





Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
Processor Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS Award Modular BIOS v6.00PG
Language English (Regional Setting: English)
Physical Memory 6142.305MB
Virtual Memory 2047.875MB
Page File 12282.754MB
Storage C:\ Hard Disk Drive Total Disk Space 931.413GB Free Disk Space 868.991GB
Storage E:\ Hard Disk Drive Total Disk Space 18.613GB Free Disk Space 1.303GB
DirectX Version DirectX 11
Graphic Device(s) ATI Radeon HD 5800 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x6898)
+Maker ATI Technologies Inc.
+Video Memory 1012.445 MB
+Shared Video Memory 2815.152 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver aticfx64.dll ,aticfx64.dll,aticfx64.dll ,aticfx32 ,aticfx32,aticfx32, atiumd64.dll, atidxx64.dll ,atidxx64.dll ,atiumdag, atidxx32 ,atidxx32, atiumdva, atiumd6a.cap, atitmm64.dll
+Driver Version 8.17.0010.1041
+Driver Date 8/4/2010 1:54:02 AM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Sound Blaster X-Fi Xtreme Audio)
+Device ID {6CC4837F-BADF-483B-A2B2-883CFA8B7F18}
+Device Name t3.sys
+Driver Version 6.10.0000.0209
+Driver Language English
+Driver Date 5/6/2009 2:34:52 AM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {408CFC68-7BBB-4071-94EE-E35F70FFB291}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6077
+Driver Language English
+Driver Date 3/26/2010 6:30:58 AM
Sound Device(s) Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
+Device ID {72968112-5D78-413A-B36E-4174E5042CC5}
+Device Name t3.sys
+Driver Version 6.10.0000.0209
+Driver Language English
+Driver Date 5/6/2009 2:34:52 AM
Sound Device(s) Realtek Digital Output(Optical) (Realtek High Definition Audio)
+Device ID {C9A9CD60-8628-47D7-B6BE-517CA8FC0277}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6077
+Driver Language English
+Driver Date 3/26/2010 6:30:58 AM
Sound Device(s) ATI HDMI Output (ATI High Definition Audio Device)
+Device ID {FDF9C83C-8CED-423D-82C8-4FD23D1E4C71}
+Device Name AtihdW76.sys
+Driver Version 7.11.0000.7708
+Driver Language English
+Driver Date 7/15/2010 8:47:42 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {8F09CD50-A4BE-11DF-8001444553540000}
+Name Logitech Dual Action
+Notes Axis 4 Button 12 Field of View 1
Input Device(s) {0DC46CA0-A4A5-11DF-8002444553540000}
+Name HID-compliant device
+Notes Axis 0 Button 3 Field of View 0
Input Device(s) {0DC9EAE0-A4A5-11DF-8003444553540000}
+Name HID-compliant consumer control device
+Notes Axis 0 Button 573 Field of View 0


Wont let me post my errors in event viewer on here... Zam forums telling me that words are to long to post. xD w/e

Oh yeah another thing, i tried to get these new ffxiv profiles from ati for CCC. It downloads and i install them but there not showing in CCC. Iv spent hours on end tryin to get the profile going. No luck...

Please assist. v.v

I'v wiped all ati drivers with sweeper after uninstalling aswell. I'v tried 10.5 10.6 10.7 and 10.8 versions with no resolve.

Edited, Sep 5th 2010 11:25pm by rickgcarp

Edited, Sep 5th 2010 11:26pm by rickgcarp

New card most have been faulty, identified usin event viewer. ibuypower sendin another 5870 this week. I'll keep yalls posted..

Edited, Sep 8th 2010 8:05pm by rickgcarp
#2 Sep 08 2010 at 8:04 PM Rating: Excellent
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I'd concur with a bad video card. Failure after 10 minutes would indicate to me your video card fan isn't spinning.
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#3 Sep 12 2010 at 4:18 AM Rating: Decent
I've got an ATI card and I'm struggling to figure out why this keeps happening to me too! Actually it happens a couple of different ways.... One way makes vertical lines across the screen and totally freezes. (It's skipped out of this one time.) The other way is by the screen going black and sometimes returning to the Windows 7 desktop.

EDIT: Figured it out! On ATi Radeon HD cards at least, it seems that the ATI Overdrive is set to an overclocking setting by default. To prevent the vertical lines from happening on an ATI Radeon HD card, go into your catalyst > ATI Overdrive > Drop the GPU clock and RAM clock settings > BOOST the fan speed.

Haven't had a crash since.



Edited, Dec 17th 2010 7:47am by 4evraphtr
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#4 Sep 12 2010 at 12:27 PM Rating: Excellent
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Iron Chef 4evraphtr wrote:
I've got an ATI card and I'm struggling to figure out why this keeps happening to me too! Actually it happens a couple of different ways.... One way makes vertical lines across the screen and totally freezes. (It's skipped out of this one time.) The other way is by the screen going black and sometimes returning to the Windows 7 desktop.


Thats almost certanly overheating and or imminent failure. Any time you see intermittant vertical lines before a freeze its almost always a bad fan on the card or something about to melt. Could be a bad driver load too, but that would be very rare in that particular case.
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#5 Sep 13 2010 at 12:50 PM Rating: Good
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used to get a lot of GPU resets on my 4850 b/c of the default low fan speed. Raised fan speed in the drivers and no more problems.

I would definately look into heat issues.

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