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PlayOnline Viewer Problem.Follow

#1 Feb 18 2009 at 11:29 AM Rating: Decent
3 posts


My Computer will not run the Play online viewer properly, It keeps going good until the "Retrieving messages" Then it just stays like that. D=

Anyone know how I can fix this?

=============================== System =================================

CPU = Unknown Genuine Intel(R) Processor with MMX
CPU Speed = 2605 MHz
No. of CPUs = 2
OS = Microsoft Windows Vista Service Pack 1 Ver 6.00.6001
Version of DirectX = DirectX10.0
Main Memory = Capacity:2044MB : Free Space:1059MB
Drive [C:\] = Local Disk Free Space:319.64 GB(Capacity:465.76 GB)
PlayOnline Viewer Install Path = C:\Program Files\PlayOnline\SquareEnix\PlayOnlineViewer\
FINAL FANTASY XI Install Path = C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\
TETRA MASTER Install Path = C:\Program Files\PlayOnline\SquareEnix\TetraMaster\
Graphics Card = ATI Radeon HD 3600 Series
Type of Chip = UnKnown Video Chip
Video Driver = atiumdag.dll
Version = 7.14.10.621
Updated = October-28-08 9:03 PM
VendorId = 0x1002
DeviceId = 0x9598
SubSysId = 0xE410174B
Revision = 0
VRAM =
AvailableVidMem = 508.9MB
AvailableTextureMem = 1268.0MB
Sound Card = Speakers/HP (IDT High Definition Audio CODEC)
Sound Driver = {0.0.0.00000000}.{22b83245-f980-4e21-a8f7-c911bae935ba}
Version =
Updated =
Motherboard = D975XBX2
Manufacturer = Intel Corporation
Version = AAD53350-507
Serial Number = BQB27260025G
#2 Feb 18 2009 at 6:22 PM Rating: Good
Scholar
***
2,638 posts
When you open POL before logging into any ccount do a file check.

If there are any broken files POL will repair them.

Come back when you have done this.
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#3 Feb 18 2009 at 6:42 PM Rating: Decent
3 posts
I did the test again last night but I went to bed right after starting it.
My connection use to be great, I have no other problems like this.

I say its Vista, Problems have showed up when I use Vista.
I cant use my other PC because its too old and cant run FFXI,
And I can not Downgrade to XP because it will Void the Warranty on my New $1600 PC,

And I will be ****** if $1600 goes down the drain. D=

No problems Were found with POL.

[ EDIT = I think its my ISP Because On my other PC it Ends at 16 Doesn't upload 17 ether.
I'm going call my ISP and see if they can help]



========================== Connection Test ============================

Tested on = 18/02/2009 6:18:13 PM
Test Finished at = 6:29:18 PM
Test Duration = 00:11:05
Upload Bandwidth = Could not connect to server.
Download Bandwidth = Could not connect to server.
Latency = Could not connect to server.
P2P = Could not connect to server.
UPnP Port Map = Success
Tracert = qc000.pol.com [202.67.56.181]
01 = 8 ms 7 ms 6 ms 10.17.196.1
02 = 7 ms 7 ms 7 ms 69.63.243.37
03 = 6 ms 7 ms 9 ms 66.185.81.165
04 = 26 ms 26 ms 26 ms 69.63.248.93
05 = 26 ms 24 ms 26 ms 198.32.118.57
06 = 28 ms 30 ms 27 ms 72.52.92.86
07 = 56 ms 56 ms 56 ms 72.52.92.61
08 = 91 ms 90 ms 90 ms 72.52.92.57
09 = 93 ms 94 ms 95 ms 216.218.223.206
10 = 207 ms 207 ms 208 ms 202.147.0.177
11 = 204 ms 204 ms 204 ms 202.147.0.178
12 = 217 ms 216 ms 215 ms 203.192.149.210
13 = 215 ms 216 ms 215 ms 61.195.56.121
14 = 218 ms 216 ms 215 ms 202.67.63.102
15 = 206 ms 208 ms 207 ms 202.67.63.50
16 = 216 ms 215 ms 215 ms 202.67.63.122
17 = * * * Request timed out.
18 = * * * Request timed out.
19 = * * * Request timed out.
20 = * * * Request timed out.
21 = * * * Request timed out.
22 = * * * Request timed out.
23 = * * * Request timed out.
24 = * * * Request timed out.
25 = * * * Request timed out.
26 = * * * Request timed out.
27 = * * * Request timed out.
28 = * * * Request timed out.
29 = * * * Request timed out.
30 = * * * Request timed out.
31 = * * * Request timed out.
32 = * * * Request timed out.
33 = * * * Request timed out.
34 = * * * Request timed out.
35 = * * * Request timed out.
36 = * * * Request timed out.
37 = * * * Request timed out.
38 = * * * Request timed out.
39 = * * * Request timed out.
40 = * * * Request timed out.
41 = * * * Request timed out.
42 = * * * Request timed out.
43 = * * * Request timed out.
44 = * * * Request timed out.
45 = * * * Request timed out.
46 = * * * Request timed out.
47 = * * * Request timed out.
48 = * * * Request timed out.
49 = * * * Request timed out.
50 = * * * Request timed out.
51 = * * * Request timed out.
52 = * * * Request timed out.
53 = * * * Request timed out.
54 = * * * Request timed out.
55 = * * * Request timed out.
56 = * * * Request timed out.
57 = * * * Request timed out.
58 = * * * Request timed out.
59 = * * * Request timed out.
60 = * * * Request timed out.
61 = * * * Request timed out.
62 = * * * Request timed out.
63 = * * * Request timed out.
64 = * * * Request timed out.
Ping =

Edited, Feb 19th 2009 10:10am by LunarKosetsu
#4 Apr 02 2009 at 9:13 PM Rating: Decent
**
746 posts
When you installed FF did you download the Vista compatible POL viewer? If you are using a router, first try bypassing it and see if solves the problem. If it does you may have to configure the router to pass through the proper ports.
____________________________
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#5 Apr 02 2009 at 10:11 PM Rating: Decent
******
22,697 posts
Also make sure your firewall isn't blocking the connection.
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