Hi all,
I posted this originally in the general WoW forum, totally forgot this forum existed :-/
I've updated the post towards the end, problem affects FFXI in the same way.
Anyway, in case the other doesn't get moved I will repost here:
I'm having some WoW problems and they are starting to annoy me...
-----------------------------------------------
The non waffle version:
I am connected to the net through broadband (8MBit, BT ISP). The router is a BT Home Hub - which is wireless. My computer has a Belkin G+ MIMO USB Wireless Adapter to give it wireless networking support.
The computer connects to the net just fine, no problems... until I start WoW up, not tried FFXI with the wireless stuff yet so not sure if that has the same problem.
When I start WoW it will be fine for about 10-20 minutes, but suddenly the wireless adapter will disconnect itself from the router. Pulling and reconnecting the adapter fixes the problem.
I know the router is still connected to the web and functioning fine the whole time as I also have a laptop with built in wireless, they can both connect to the net at the same time, WoW will cause the desktop to go down but the laptop will be fine, totally unaffected.
-----------------------------------------------
The more detailed version:
Heres some background info on my setup.
I'm on BT Broadband 8MBit (England)
Using BT Home Hub (wireless router)
Have two computers - a desktop and a laptop that are online through the wireless hub/router.
The laptop is a Sony one with built in wireless support
The desktop is using a Belkin G+ MIMO USB Wireless Adapter to connect to the rub/router.
Now the problem:
Both computers connect to the net perfectly and can do so at the same time without any problems at full speed. Norton Internet Security is configured to allow WoW as per the guide on the official WoW site.
When I play WoW on the desktop the Belkin wireless adapter will loose it's connection to the hub/router. The laptop will remain connected and work fine. If I disconnect the adapter and plug it back in the connection will come back up.
WoW doesn't cut the connection right away though. It will play for about 10-20 minutes with low latency before cutting out.
One strange thing I have noticed though is that if I have WoW minimized (if I tab out) I will remain connected.
I know it's not the router cutting out as the laptop will still be connected and running fine, it's the wireless adapter on the desktop that's cutting out I think (loosing it's connection to the router).
Anyone got any ideas whats wrong and how to fix it?
Getting a bit desperate now :(
Update:
Just started FFXI up, laptop turned off, connection was fine for about 5 minutes and then the adapter dropped its connection to the hub, pulled the adapter and put it back in and the connection started up fine, so two MMO's are crashing my adapter I think.
*** note, I was using wired broadband with an ADSL modem, the modem died so I upgraded getting new wireless kit, so this is a new installation and a problem that came with it, not something that worked but now doesn't.
Edited, Oct 20th 2006 at 3:11pm PDT by RGSerge
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WoW & FFXI Connection Problem - my comp problemFollow
Some more info:
Since it's affecting FFXI too I ran some of the diagnostic tools, heres the results:
POL Config > Connection Test:
=============================== System =================================
CPU = Unknown AuthenticAMD Processor
CPU Speed = 2062 MHz
No. of CPUs = 1
OS = Microsoft Windows XP Service Pack 2
Version of DirectX = DirectX 9.0
Main Memory = Capacity: 1023MB : Free Space: 612MB
============================ Applications ==============================
Allakhazam.com Forums: Tech Support Forum: Thread: FFXI and Wireless Internet - Microsoft Internet Explorer
Allakhazam.com Forums: Tech Support Forum - Microsoft Internet Explorer
Allakhazam.com Forums: World of Warcraft General Discussion Forum - Microsoft Internet Explorer
WoW-Europe.com Forums -> Technical Support - Microsoft Internet Explorer
============================== Processes ===============================
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
Explorer.EXE
ccSetMgr.exe
SNDSrvc.exe
ccEvtMgr.exe
spoolsv.exe
ccApp.exe
GSICON.EXE
dslagent.exe
iwctrl.exe
ccProxy.exe
realsched.exe
navapsvc.exe
Belkinwcui.exe
jusched.exe
nvsvc32.exe
SAVScan.exe
ctfmon.exe
symlcsvc.exe
iexplore.exe
msmsgs.exe
SymWSC.exe
wscntfy.exe
alg.exe
svchost.exe
iexplore.exe
polcfg.exe
========================== Connection Test ============================
Tested on = 20/10/2006 23:12:59
Test Finished at = 23:16:28
Test Duration = 00:03:29
Upload Bandwidth = 114505 bps
Download Bandwidth = Above 1000000 bps
Latency = 312 msec
P2P = Type A
UPnP Port Map = Success
Tracert = qc000.pol.com [202.67.56.181]
01 = 96 ms 99 ms 99 ms 192.168.1.254
02 = 25 ms 29 ms 25 ms 217.47.249.186
03 = 25 ms 24 ms 25 ms 217.47.249.161
04 = 25 ms 25 ms 58 ms 217.41.172.13
05 = 25 ms 25 ms 26 ms 217.41.172.65
06 = 27 ms 29 ms 26 ms 217.41.172.74
07 = 25 ms 29 ms 28 ms 217.41.172.34
08 = 24 ms 24 ms 24 ms 213.120.193.73
09 = 25 ms 25 ms 24 ms 195.99.120.1
10 = 2076 ms 27 ms 30 ms 62.6.204.210
11 = 28 ms 27 ms 28 ms 194.72.9.234
12 = 27 ms 26 ms 28 ms 166.49.168.5
13 = 27 ms 28 ms 27 ms 166.49.208.110
14 = 28 ms 28 ms 26 ms 166.49.135.106
15 = 28 ms 28 ms 27 ms 195.66.226.138
16 = 28 ms 28 ms 28 ms 129.250.2.65
17 = 100 ms 102 ms 103 ms 129.250.2.38
18 = 175 ms 175 ms 176 ms 129.250.5.16
19 = 194 ms 193 ms 194 ms 129.250.4.16
20 = 192 ms 192 ms 192 ms 129.250.4.23
21 = 318 ms 318 ms 316 ms 129.250.3.206
22 = 299 ms 300 ms 331 ms 129.250.3.233
23 = 298 ms 315 ms 315 ms 61.120.145.110
24 = 316 ms 315 ms 300 ms 202.67.63.45
25 = 299 ms 313 ms 310 ms 202.67.63.122
26 = 310 ms 312 ms 314 ms 202.67.63.122
27 = 293 ms 292 ms 292 ms 202.67.56.181
Ping = qc000.pol.com [202.67.56.181] with 32 bytes of data:
Sent = 10
Received = 10
Lost = 0 (0% loss)
Minimum = 290ms
Maximum = 2330ms
Average = 496ms
001 = Reply from 202.67.56.181: bytes=32 time=291ms TTL=234
002 = Reply from 202.67.56.181: bytes=32 time=292ms TTL=234
003 = Reply from 202.67.56.181: bytes=32 time=292ms TTL=234
004 = Reply from 202.67.56.181: bytes=32 time=290ms TTL=234
005 = Reply from 202.67.56.181: bytes=32 time=2330ms TTL=234
006 = Reply from 202.67.56.181: bytes=32 time=307ms TTL=234
007 = Reply from 202.67.56.181: bytes=32 time=290ms TTL=234
008 = Reply from 202.67.56.181: bytes=32 time=292ms TTL=234
009 = Reply from 202.67.56.181: bytes=32 time=291ms TTL=234
010 = Reply from 202.67.56.181: bytes=32 time=293ms TTL=234
From the Wireless Adapter software, a ping test:
Loopback: Pass
IP: Fail
Gateway: Pass
DNS: Pass
WAN: Pass
Heartbeat: Pass
Belkin: Pass
Yahoo: Pass
From the Hub/Router Control Panel:
Current Connection Speed: 7,296 KBps (7.3MBit/sec)
Connection Time: 14 days
Router Connectivity Test Results:
DSL: Pass
ATM: Pass
PPP: Pass
IP: Pass
Internet: Pass
Gateway Connectivity: Pass
DNS Connectivity: Pass
Since it's affecting FFXI too I ran some of the diagnostic tools, heres the results:
POL Config > Connection Test:
=============================== System =================================
CPU = Unknown AuthenticAMD Processor
CPU Speed = 2062 MHz
No. of CPUs = 1
OS = Microsoft Windows XP Service Pack 2
Version of DirectX = DirectX 9.0
Main Memory = Capacity: 1023MB : Free Space: 612MB
============================ Applications ==============================
Allakhazam.com Forums: Tech Support Forum: Thread: FFXI and Wireless Internet - Microsoft Internet Explorer
Allakhazam.com Forums: Tech Support Forum - Microsoft Internet Explorer
Allakhazam.com Forums: World of Warcraft General Discussion Forum - Microsoft Internet Explorer
WoW-Europe.com Forums -> Technical Support - Microsoft Internet Explorer
============================== Processes ===============================
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
Explorer.EXE
ccSetMgr.exe
SNDSrvc.exe
ccEvtMgr.exe
spoolsv.exe
ccApp.exe
GSICON.EXE
dslagent.exe
iwctrl.exe
ccProxy.exe
realsched.exe
navapsvc.exe
Belkinwcui.exe
jusched.exe
nvsvc32.exe
SAVScan.exe
ctfmon.exe
symlcsvc.exe
iexplore.exe
msmsgs.exe
SymWSC.exe
wscntfy.exe
alg.exe
svchost.exe
iexplore.exe
polcfg.exe
========================== Connection Test ============================
Tested on = 20/10/2006 23:12:59
Test Finished at = 23:16:28
Test Duration = 00:03:29
Upload Bandwidth = 114505 bps
Download Bandwidth = Above 1000000 bps
Latency = 312 msec
P2P = Type A
UPnP Port Map = Success
Tracert = qc000.pol.com [202.67.56.181]
01 = 96 ms 99 ms 99 ms 192.168.1.254
02 = 25 ms 29 ms 25 ms 217.47.249.186
03 = 25 ms 24 ms 25 ms 217.47.249.161
04 = 25 ms 25 ms 58 ms 217.41.172.13
05 = 25 ms 25 ms 26 ms 217.41.172.65
06 = 27 ms 29 ms 26 ms 217.41.172.74
07 = 25 ms 29 ms 28 ms 217.41.172.34
08 = 24 ms 24 ms 24 ms 213.120.193.73
09 = 25 ms 25 ms 24 ms 195.99.120.1
10 = 2076 ms 27 ms 30 ms 62.6.204.210
11 = 28 ms 27 ms 28 ms 194.72.9.234
12 = 27 ms 26 ms 28 ms 166.49.168.5
13 = 27 ms 28 ms 27 ms 166.49.208.110
14 = 28 ms 28 ms 26 ms 166.49.135.106
15 = 28 ms 28 ms 27 ms 195.66.226.138
16 = 28 ms 28 ms 28 ms 129.250.2.65
17 = 100 ms 102 ms 103 ms 129.250.2.38
18 = 175 ms 175 ms 176 ms 129.250.5.16
19 = 194 ms 193 ms 194 ms 129.250.4.16
20 = 192 ms 192 ms 192 ms 129.250.4.23
21 = 318 ms 318 ms 316 ms 129.250.3.206
22 = 299 ms 300 ms 331 ms 129.250.3.233
23 = 298 ms 315 ms 315 ms 61.120.145.110
24 = 316 ms 315 ms 300 ms 202.67.63.45
25 = 299 ms 313 ms 310 ms 202.67.63.122
26 = 310 ms 312 ms 314 ms 202.67.63.122
27 = 293 ms 292 ms 292 ms 202.67.56.181
Ping = qc000.pol.com [202.67.56.181] with 32 bytes of data:
Sent = 10
Received = 10
Lost = 0 (0% loss)
Minimum = 290ms
Maximum = 2330ms
Average = 496ms
001 = Reply from 202.67.56.181: bytes=32 time=291ms TTL=234
002 = Reply from 202.67.56.181: bytes=32 time=292ms TTL=234
003 = Reply from 202.67.56.181: bytes=32 time=292ms TTL=234
004 = Reply from 202.67.56.181: bytes=32 time=290ms TTL=234
005 = Reply from 202.67.56.181: bytes=32 time=2330ms TTL=234
006 = Reply from 202.67.56.181: bytes=32 time=307ms TTL=234
007 = Reply from 202.67.56.181: bytes=32 time=290ms TTL=234
008 = Reply from 202.67.56.181: bytes=32 time=292ms TTL=234
009 = Reply from 202.67.56.181: bytes=32 time=291ms TTL=234
010 = Reply from 202.67.56.181: bytes=32 time=293ms TTL=234
From the Wireless Adapter software, a ping test:
Loopback: Pass
IP: Fail
Gateway: Pass
DNS: Pass
WAN: Pass
Heartbeat: Pass
Belkin: Pass
Yahoo: Pass
From the Hub/Router Control Panel:
Current Connection Speed: 7,296 KBps (7.3MBit/sec)
Connection Time: 14 days
Router Connectivity Test Results:
DSL: Pass
ATM: Pass
PPP: Pass
IP: Pass
Internet: Pass
Gateway Connectivity: Pass
DNS Connectivity: Pass
Try this:
Go to the device manager and find the icon for your wireless NIC.
Right click it go to properties.
Click on the "Power Management" tab.
Make sure that "Allow the computer to turn off this device to save power" isn't checked.
Go to the device manager and find the icon for your wireless NIC.
Right click it go to properties.
Click on the "Power Management" tab.
Make sure that "Allow the computer to turn off this device to save power" isn't checked.
Hmm... Thanks but it didnt work *sobs*
Device Manager > Adapter > Properties > Advanced
A list box is there:
Power Saving Mode: (CAM - Constantly Awake)
CAM on AC: Enabled
Other power saving mode options are:
Fast Power Saving Mode
Max Power Saving Mode
Device Manager > Adapter > Properties > Advanced
A list box is there:
Power Saving Mode: (CAM - Constantly Awake)
CAM on AC: Enabled
Other power saving mode options are:
Fast Power Saving Mode
Max Power Saving Mode
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