HELP PLEASE!! is the POL/FFXI or my Comp? :: World of Warcraft

5 posts

i've been playing ffxi, i started again last month a week before the month ended ok... i got from lvl 1-10 no problem.. and then after june started.. then week of the update.. i let the POL update and then i played afterwards and then the game freezes my whole computer ever since the update started i called the POL tech service people and i told them my comp specs.. all they said all they can think of is my computer being too hot... im liek thats BS, so lately ever since POL updated the game and viewer i've been having problems... some people said its my computer, some people say its a bug from the update.. and i just reformated my computer, its a new built machine too.... i've tried reinstalling the game and everything but it does the same. does anyone know what the problem is?

#2 Jun 14 2004 at 11:47 AM Rating: Excellent

Kaolian

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Leet Haxör

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have you checked for viruses? housecall.trendmicro.com

Also, can you please post your system specifications? How many fans do you currently have in your case?

Heat is possible, but i wouldn't regard it as being likely. Its probably either a software issue, or possibly an older graphics card having issues, but I need more information.

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#3 Jun 14 2004 at 2:27 PM Rating: Decent

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=============================== System =================================
CPU = Unknown AuthenticAMD Processor
CPU Speed = 1910 MHz
No. of CPUs = 1
OS = Microsoft Windows XP Service Pack 1 Ver 5.01.2600
Version of DirectX = DirectX 9.0
Main Memory = Capacity: 1023MB : Free Space: 729MB
Drive [C:\] = Local Disk Free Space: 3.69 GB (Capacity: 9.77 GB )
Drive [D:\] = Local Disk Free Space: 2.71 GB (Capacity: 9.77 GB )
Drive [E:\] = Local Disk Free Space: 1.79 GB (Capacity: 9.77 GB )
Drive [F:\] = Local Disk Free Space: 2.06 GB (Capacity: 9.77 GB )
Drive [G:\] = Local Disk Free Space: 2.61 GB (Capacity: 9.77 GB )
Drive [H:\] = Local Disk Free Space: 3.02 GB (Capacity: 7.06 GB )
Drive [I:\] = Local Disk Free Space: 5.53 GB (Capacity: 5.99 GB )
PlayOnline Viewer Install Path = F:\PlayOnline\SquareEnix\PlayOnlineViewer\
Tetra Master Install Path = F:\PlayOnline\SquareEnix\TetraMaster\
FINAL FANTASY XI Install Path = F:\PlayOnline\SquareEnix\FINAL FANTASY XI\
Graphics Card = VisionTek XTASY 9600
Type of Chip = RADEON 9600 Series
Video Driver = ati2dvag.dll
Version = 6.14.10.6436
Updated = 03/23/2004 10:56 PM
VendorId = 0x1002
DeviceId = 0x4150
SubSysId = 0x7C201545
Revision = 0
WHQLLevel = Signed(Date:Unknown)
VRAM = 256.0MB
AvailableVidMem = 250.9MB
AvailableTextureMem = 359.0MB
Sound Card = VIA AC'97 Audio (WAVE)
Sound Driver = viaudios.sys
Version = 6.14.01.3850s
Updated = 02/26/2003 01:04 AM
Network Card = VIA Rhine II Fast Ethernet Adapter
Network Driver = fetnd5b.sys
Version = 3.13.00.0348
Updated = 10/28/2002 11:20 PM
Motherboard = KT333CF-8235
Manufacturer =
Version =
Serial Number =
============================== Software ================================
Allakhazam.com: Final Fantasy XI - Microsoft Internet Explorer
=============================== Process ================================
smss.exe
winlogon.exe
services.exe
lsass.exe
Ati2evxx.exe
svchost.exe
svchost.exe
Ati2evxx.exe
Explorer.EXE
spoolsv.exe
ccEvtMgr.exe
NISUM.EXE
ccApp.exe
fs20.exe
atiptaxx.exe
CMESys.exe
aim.exe
GMT.exe
ccPxySvc.exe
navapsvc.exe
NPROTECT.EXE
iexplore.exe
polcfg.exe
msmsgs.exe
========================= Installed Software ===========================
Advanced Tools
ATI - Software Uninstall Utility
AOL Instant Messenger
ATI Display Driver
DivX Pro Codec Adware
EMS FreeSurfer mk II
Internet Explorer Q831167
PlayOnline Viewer and Tetra Master
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
Windows XP Hotfix - KB823182
Windows XP Hotfix - KB824105
Windows XP Hotfix - KB824141
Windows XP Hotfix - KB825119
Windows XP Hotfix - KB826939
Windows XP Hotfix - KB828035
Windows XP Hotfix - KB828741
Windows XP Hotfix - KB835732
Windows XP Hotfix - KB837001
DirectX 9 Hotfix - KB839643
Windows XP Hotfix - KB840374
LiveReg (Symantec Corporation)
LiveUpdate 1.80 (Symantec Corporation)
Windows Media Player Hotfix [See Q828026 for more information]
VIA Audio Driver Setup Program
Viewpoint Media Player
Windows XP Service Pack 1a
WinZip
ATI Control Panel
WebFldrs XP
HydraVision
Ventrilo
Norton Internet Security
Norton AntiVirus 2003 Professional Edition

and i have two fans including the processor fan... keep in mind this had never happen to me before until after the update

#4 Jun 14 2004 at 3:09 PM Rating: Excellent

Kaolian

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You have ffxi on a very small partition, but it should be big enough to run even with the swap file, unless your windows swap file is also set to generate on F:\? Might want to try merging two of the smaller partitions into a larger one, see if that gives you more swap file area to play with. Other than that, your hardware specifications look good, graphics card isn't top of the line, but it's not that old either, you have plenty of ram and processor speed. 2 fans should be adequate for that setup. I don't know of anything major that was changed with that patch. Nothing that should be causing you to crash. Have you installed the registry display hack for ffxi to get a higher resolution? I think thney changed somethign related to that but I am not sure.

Your graphics driver is from march, is there a newer one out? I don't follow the ati drivers as well as I do the nvidia ones.

Did housecall come up negative?

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#5 Jun 14 2004 at 11:07 PM Rating: Decent

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the driver, i updated it not to long ago on the ati website, the catalyst 4.6 i believe and also went to visiontek.com to download their drivers also. i didn't have this problem when i began to play the game a week before june started so i really don't know whats wrong. i'm upon clueless lol

#6 Jun 15 2004 at 3:08 PM Rating: Excellent

Kaolian

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Leet Haxör

29,919 posts

If the video driver checks out, it's probably the tiny partitions or a virus. It could possibly be an IRQ conflivt if you installed anything recently. check and see if your video card is sharing an IRQ with your sound or network card.

Did you run housecall.trendmicro.com? even if you have an onboard virus scanner, there is a chance it was corrupted and is not reporting correctly.

I notice you are running norton internet security. if you disable the firewall there are you able to get online and stay in FFXI? if so, the rule in internet security may be corrupted, or the patch changed enough softwarte settings it is trying to gather new setting data and locking things up? it's a possibility.

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Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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#7 Jun 18 2004 at 1:58 PM Rating: Decent

5 posts

well now i just found out that my counter-strike freezes up too.... wtf is up with my computer....