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#1 Nov 27 2011 at 9:01 AM Rating: Good
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Did anyone else get charged today for points? This morning I had two 1600 point purchases show up, and I have the points purchased sitting there on my account. I changed my password just in case, but I don't see any usage or purchase history. Just two charges in a row. I haven't turned on my Xbox in a couple months.

Edited, Nov 27th 2011 10:01am by TirithRR
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#2 Nov 27 2011 at 9:07 AM Rating: Excellent
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This happened to me a while back, your account got hacked. Get on the phone with their support team before they transfer the points to another account.
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#3 Nov 27 2011 at 3:12 PM Rating: Good
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I had changed my password, what's weird is the 3900 points sat on my account for four hours before I caught it, and were still there once I caught it. And there was no new activity on my account at all. Some people who reported being hacked said that points were transfered, and that things like FIFA were on the list of played games.

I called Xbox Live support, gave them all my info, the two transactions, the serial/console IDs from my system. They locked my account so it can't purchase things, and then said they were going to "investigate" and it would probably take 7-10 days. Initially the support guy said 2-3 days, but once he got back from "escalating" it, his higher ups must have determined it needed an investigation.

Many forums I've read seem to be pointing fingers at EA for this type of issue. Something to do with the way EA let's people recover Xbox Live gamertags relatively easily...
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#4 Nov 27 2011 at 3:17 PM Rating: Good
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EA sucks? What? That's news to me.
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#5 Nov 27 2011 at 4:22 PM Rating: Good
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How could EA allow people to recover gamertags when Live is managed by Microsoft?
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#6 Nov 27 2011 at 4:33 PM Rating: Good
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This happened to me today too! Had $300 worth of Zune/Microsoft points purchased (but like you, noone had done anything with them in 3 hours). Initiated an investigation, but unfortunately can't get hold of my bank so that will have to wait til tomorrow. Glad to see (I guess) that it wasn't a specific issue with my account.
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#7 Nov 27 2011 at 4:49 PM Rating: Good
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Iamadam the Malefic wrote:
How could EA allow people to recover gamertags when Live is managed by Microsoft?


I dunno. I'm just repeating what I read. Something to do with an integration between specific EA games and Microsoft Live. I don't play any EA Games, so I don't know how far it goes. Or it could be not true at all.

The biggest thing seems to have happened with a bunch of accounts getting hacked for a FIFA game last month. I read a couple articles on it.

http://arstechnica.com/gaming/news/2011/10/as-xbox-live-fifa-12-fraud-continues-microsofts-response-becomes-maddening.ars
http://www.g4tv.com/thefeed/blog/post/717430/xbox-live-hacked-internet-reports-point-to-fifa-connection/
http://kotaku.com/5858538/xbox-lives-hack-wasnt-a-hack-says-microsoft
http://kotaku.com/5862494/xbox-live-hacked-microsoft-still-says-no-tabloid-still-says

The last article was just a couple days ago. I haven't logged into my Live account in a month or two, and haven't logged in on the internet in quite some time (usually just log in from my xbox).

Reports seem to say that the EA recovery was used to get the EA/Origins account/password, and then they used that for the Live password (for people that shared the same ones). But while my Live and EA emails were the same, the passwords were not the same (though, they were similar. I have a habit of re-arranging letters/numbers and changing small things between passwords. I always thought it was enough to not be guessed).

Vataro wrote:
This happened to me today too! Had $300 worth of Zune/Microsoft points purchased (but like you, noone had done anything with them in 3 hours). Initiated an investigation, but unfortunately can't get hold of my bank so that will have to wait til tomorrow. Glad to see (I guess) that it wasn't a specific issue with my account.


Same. I feel a little better (Kind of) that it wasn't just me. I don't know if I should dispute the charges with my bank tomorrow right away, or give them a little bit of time to fix it. Last time I had to do anything was with Paypal, and I disputed the charges right away, but Paypal fixed it in about 3-5 days. I probably will stop by the bank at lunch tomorrow and have them start filing the papers to dispute the two charges.

Edited, Nov 27th 2011 6:05pm by TirithRR
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#8 Nov 27 2011 at 5:58 PM Rating: Good
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When I talked to the xbox guy, he said it'd be up to 25 days before the investigation is complete and that I should explain the situation to the bank and give them my case #.
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#9 Nov 27 2011 at 6:03 PM Rating: Good
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I wonder if my account is locked. He said it was, but I can still log in to it. I haven't tried purchasing things, because I don't want to disturb what ever process they have started.

I think tomorrow I'll be calling Microsoft back and asking them a few more details about the case they have opened.

Edited, Nov 27th 2011 7:06pm by TirithRR
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#10 Nov 27 2011 at 6:12 PM Rating: Good
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I was told it wouldn't be locked until the investigation actually started. He said I should look for an email using the new email address I gave them (he needed one that was not associated with my xbox live account) once the investigation had started.
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#11 Nov 27 2011 at 6:34 PM Rating: Good
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Ya, I had to give them another email address to contact me with too. The only other active one I had was my work email. I'm hoping it goes through correctly.

I guess in the end if I don't get completely refunded it won't matter that much since I still have the points, so I didn't really lose any value. I just didn't want any points. But I'm imagining that when all is said/done I'll get my money back, and will be removing my card from it. I only had it on there because my old Gold was set to auto-renew (but I turned that off earlier this year). I just couldn't remove my card info until the membership expired unless I called them.

I'll be using those prepaid cards from Walmart for PSN and Xbox Live now. Too much trouble with both of them. The PSN scare had me get my credit card re-issued (just in case) and now this.
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#12 Nov 28 2011 at 5:18 PM Rating: Good
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I filled the info with my Bank today. So far I haven't seen any emails or recieved any phone calls from Microsoft about the issue, and as far as I can tell my account is still unlocked. Tomorrow if I don't hear anything I'll be calling them back.
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#13 Nov 28 2011 at 7:24 PM Rating: Good
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I apparently can't file the report until the charges actually clear (they're still pending until tomorrow). :(
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#14 Nov 28 2011 at 8:45 PM Rating: Good
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Mine cleared later that Sunday afternoon, so it wasn't a problem. But mine was only 40 bucks...
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#15 Nov 30 2011 at 7:30 PM Rating: Good
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I called Microsoft today because I hadn't heard anything or received emails from them. The person informed me that they wouldn't contact me until the end of the investigation unless they needed some information from me. I asked her about approaching my bank with the issue, she told me that it would not negatively affect the investigation, but if the bank got the refund before the investigation was complete, I wouldn't (obviously) get another refund from Microsoft. She also said to make sure to only have them charge back the questioned charges, and not everything, else the account would get closed.
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#16 Dec 14 2011 at 5:42 PM Rating: Good
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I got the email today saying they are refunding my charges, and had to change (again) all my information. Also had to re-download my profile. They gave me a code for a free month of Gold membership as well. So far the points are still sitting on my account and the money hasn't been refunded, but it's only been 4 hours, they said it could take 1-2 billing cycles (dunno how long that is). I'm not too concerned about the current card being canceled, because the last time I canceled a card, the refund still went through a week later. I think my bank is smart enough to direct the funds back to my account. If not, I'll have to deal with them.

It'll be interesting to know if the remove the points or keep them on my account. I'm imagining they'll remove them.
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#17 Dec 15 2011 at 9:08 AM Rating: Good
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I also got some emails yesterday, telling me to reset my password, re-download my profile, etc. Changed my pw but haven't done the console stuff yet. Didn't see anything about a free month of Gold. Charges are still on my account as well (even though I disputed them through my bank...), but hopefully those will clear by the weekend (btw, a new billing cycle is every business day). I never actually canceled my card since I don't believe that information was compromised, so I won't have to worry about that at least.
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#18 Dec 15 2011 at 11:19 AM Rating: Good
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I didn't want to cancel my card, but the bank convinced me I should (free of charge). They said that if I didn't get a new card issued and fraudulent charges happened again from the same source, it would limit what they could do legally. It didn't inconvenience me at all, so I told them to go ahead and do it.

The Free 1 month gold code was included at the end of the instruction email on how to re-download the profile and update security measures. Maybe it was given since I still had an active gold membership at the time they "locked" my account (which really never seemed to be locked, I could use it still).
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#19 Dec 15 2011 at 3:43 PM Rating: Good
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Ah, there it is. I never actually read all the way down since I hadn't finished all the steps. Thanks!
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#20 Dec 22 2011 at 5:25 AM Rating: Good
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Yesterday I got my refund, and they took back the 3200 points. So it took about 7 days for everything to clear once they finished their investigation.

Edited, Dec 22nd 2011 6:26am by TirithRR
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#21 Dec 26 2011 at 10:07 AM Rating: Good
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Mine is still on my account for some reason, so I'll be calling my bank tomorrow.
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#22 Jan 13 2012 at 3:55 PM Rating: Good
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So, this was found.

http://xboxlive.ign.com/articles/121/1216502p1.html

I guess there's an exploit on the website that lets people hack into your account. Gogo Microsoft!
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#23 Jan 14 2012 at 6:00 PM Rating: Good
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Ok, now I'm confused.

I got refunded twice. First was a 39.98 refund (combined total of the two 19.99 charges), then two 19.99 refunds much later.

Maybe this is Microsoft's way of saying "I'm sorry!" ... maybe?

Edit:
Looks like I'll have to gather my statements and go to the bank on Monday.

Edited, Jan 14th 2012 7:40pm by TirithRR
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#24 Jan 15 2012 at 12:04 AM Rating: Good
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I haven't been refunded still, even had to go to my bank a second time. sh*t's getting stupid.
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