Can't /claim your nifty BARC?
Having problems /claim ing your vet reward?
You're not alone many threads have started in CSR section of SOE forums.
I suggest you all go and register then post your problem.
It's a known issue , however the more people they are made aware of that cannot /claim items maybe the faster they will arrive at a fix although I am sure they are cognizant of how serious this issue is.
Check here:
http://forums.station.sony.com/swg/board/message?board.id=customerservice&message.id=12003