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any advice regarding an account closure appealFollow

#1 May 30 2013 at 10:06 AM Rating: Good
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I received an email today telling me my account was closed due to gold buying, needless to say I have never bought gold.

I raised a ticket straight away - see below. Can anyone give me any advice? Am I likely to get my account back?

Quote:
I have just received an email telling me that "This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for "real-world" currency."

This is absolutely not true. I have never bought gold for real world currency and I dont believe that my account has been hacked.

1. I often but not always play behind a vpn located in Amsterdam, I could appear that I am playing from Amsterdam one minute and the UK the next.
2. I use the auctioneer addon which has boosted me to almost 2000 gold over the past few days.

I believe you have mistaken the above activity for gold buying and I would like my account back please.

please help me.
#2 May 30 2013 at 10:37 AM Rating: Good
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5,080 posts
good news, ban removed, it was due to the vpn.

Quote:
please refrain from use of VPN's and proxies. We do not support them.


I have to give credit, that was amazingly fast response from the support team, ticket to resolution in 29 minutes. Superb.
#3 May 30 2013 at 10:47 AM Rating: Excellent
Meat Popsicle
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11,386 posts
Smiley: yippeeSmiley: yippeeSmiley: yippee

Yay!

Smiley: yippeeSmiley: yippeeSmiley: yippee

Both for you and Blizzard tech support. They're refreshingly good much of the time.
____________________________
That monster in the mirror, he just might be you. -Grover
#4 Jun 03 2013 at 6:51 PM Rating: Excellent
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970 posts
Something similar has happened to me three times now. Something my ISP does behind the scenes sets off one of their alarms, and they lock my account. I then follow the "change your password" e-mail link and everything gets reset.

Actually, one time they did put up a temporary ban, but I got immediately to an on-line tech support chat GM who was very helpful, was communicating with the guy investigating, kept me appraised of the results (even with some limited technical details), and got the ban lifted, saying that they'd try to see if they could do something so that the particular thing my ISP is doing doesn't trigger as much of an escalation so quickly.
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