Unless they changed it recently, you start getting JP instead of goodie bags at 70. At 59 he should be well under the level for getting JP.
Did it say that you were supposed to get a bag and then you didn't, or is it not showing the bag as a reward when you first queue? Either way you may want to submit a GM ticket.
75 Rabbit/75 Sheep/75 Coeurl/75 Eft/75 Raptor/75 Hippogryph/75 Puk
75 Scorpion/75 Wamoura/75 Pixie/75 Peiste/64 Sabotender
51 Bird/41 Mandragora/40 Bee/37 Crawler/37 Bat
Items no one cares about: O
Missions no one cares about: O
Crafts no one cares about: O