I am extremely frustrated with this whole thing, so I sent a message over to fileplanet's customer service. I figured i'd post it here so maybe I can incite a riot. *laugh* Hopefully something comes of it....
Quote:
To whom it may concern:
I subscribed to your service yesterday night (11-01-04) at around 8pm EST. After waiting a few hours (Extremely annoying, but understandable due to heavy loads), I was finally able to sign up for the WoW Final Stress Test (around 10:30pm EST), which was my whole reason for subscribing to your service. It is now 9:30 AM on 11-02-04 and I have yet to receive my beta key or a link to download the client. That is 13.5 hours since you processed my credit card.
I have been patient, but this is getting ridiculous. The Final Stress Test only lasts one week, and already I will have lost a day of that, if not more. If action is not taken soon on your part, I will be issuing a chargeback on my credit card for services unrendered. I realize that it is only $7.90, but it's the principle of the matter. I have already been discouraged by the fact that your pricing information is very misleading (I have already encountered three different rates for a monthly subscription!), and this horrid customer service is not boding well.
I understand that the loads are heavy and out of your control, but in the same respect, this is the service you offer, advertise and charged me for. I think that I have been more than patient. Please see to the matter and convince me that my subscription was worth my time and money.
Thank you,
***** *******
FilePlanetID: ****@*********
I'll repost if I get a response.