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11 hours no key....Follow
should I be worried? Anyone else having this long of a wait or am I one unlucky sucker.
I can tell you I waited that much. Signed up 6ish yesterday and only foundit when I woke up today. Dont know when i got it during sleep. but it was 11ish hours =P
I got one after six hours, but I guess I should be happy as you are still waiting on 11 hours. That blows. I doubt I will be paying for something like this again.
I am extremely frustrated with this whole thing, so I sent a message over to fileplanet's customer service. I figured i'd post it here so maybe I can incite a riot. *laugh* Hopefully something comes of it....
I'll repost if I get a response.
Quote:
To whom it may concern:
I subscribed to your service yesterday night (11-01-04) at around 8pm EST. After waiting a few hours (Extremely annoying, but understandable due to heavy loads), I was finally able to sign up for the WoW Final Stress Test (around 10:30pm EST), which was my whole reason for subscribing to your service. It is now 9:30 AM on 11-02-04 and I have yet to receive my beta key or a link to download the client. That is 13.5 hours since you processed my credit card.
I have been patient, but this is getting ridiculous. The Final Stress Test only lasts one week, and already I will have lost a day of that, if not more. If action is not taken soon on your part, I will be issuing a chargeback on my credit card for services unrendered. I realize that it is only $7.90, but it's the principle of the matter. I have already been discouraged by the fact that your pricing information is very misleading (I have already encountered three different rates for a monthly subscription!), and this horrid customer service is not boding well.
I understand that the loads are heavy and out of your control, but in the same respect, this is the service you offer, advertise and charged me for. I think that I have been more than patient. Please see to the matter and convince me that my subscription was worth my time and money.
Thank you,
***** *******
FilePlanetID: ****@*********
I subscribed to your service yesterday night (11-01-04) at around 8pm EST. After waiting a few hours (Extremely annoying, but understandable due to heavy loads), I was finally able to sign up for the WoW Final Stress Test (around 10:30pm EST), which was my whole reason for subscribing to your service. It is now 9:30 AM on 11-02-04 and I have yet to receive my beta key or a link to download the client. That is 13.5 hours since you processed my credit card.
I have been patient, but this is getting ridiculous. The Final Stress Test only lasts one week, and already I will have lost a day of that, if not more. If action is not taken soon on your part, I will be issuing a chargeback on my credit card for services unrendered. I realize that it is only $7.90, but it's the principle of the matter. I have already been discouraged by the fact that your pricing information is very misleading (I have already encountered three different rates for a monthly subscription!), and this horrid customer service is not boding well.
I understand that the loads are heavy and out of your control, but in the same respect, this is the service you offer, advertise and charged me for. I think that I have been more than patient. Please see to the matter and convince me that my subscription was worth my time and money.
Thank you,
***** *******
FilePlanetID: ****@*********
I'll repost if I get a response.
Signed up last night, no keys.
Am I worried or complaining?
No.
Why? Because I waited until the last minute to sign up. Of course it's going to be overloaded.
Same thing tends to happen when new expansions come out, everyone is loading it up and overloading the registration servers trying to register there copy.
It's not really fileplanets fault. They are doing the best they can.
Should feel lucky we even get this chance a week early to get in.
Am I worried or complaining?
No.
Why? Because I waited until the last minute to sign up. Of course it's going to be overloaded.
Same thing tends to happen when new expansions come out, everyone is loading it up and overloading the registration servers trying to register there copy.
It's not really fileplanets fault. They are doing the best they can.
Should feel lucky we even get this chance a week early to get in.
got my key so itssss all good :D
Just checked my home e-mail (at work now). Got my key. Now I just have to wait until I get home (which will be late, cause gotta go vote). Then can start downloading.
Oh well, may end up being couple days into stress test before I get on, but I'll get some more use out of fileplanet at least.
That Leisure Suit Larry: Uncut and Uncensored looks fun
Oh well, may end up being couple days into stress test before I get on, but I'll get some more use out of fileplanet at least.
That Leisure Suit Larry: Uncut and Uncensored looks fun
you know i never got the email with the key but after 3 hours
i found the beta key in "my account" -> beta
try it.... not sure why that happened but i still don't have the email.... but yes i have the key.... strange :D but don't care!!!!!!
i found the beta key in "my account" -> beta
try it.... not sure why that happened but i still don't have the email.... but yes i have the key.... strange :D but don't care!!!!!!
Fileplanet's e-mail system is a different server from subscription, download, etc...
It was really backed up. All those new subscripers were getting 3 e-mails each.
1) The receipt of subscriptions e-mail
2) The follow-up explaining benefits of subscription
3) The WoW link and key
That's alot of e-mails to send out to hundreds of people. The poor server was overworked.
Then there would be alot of verification e-mails that people were trying for too.
edit: Hey look, my troll visited me here too. Isn't that sweet.
Edited, Tue Nov 2 13:09:28 2004 by SeomanP
It was really backed up. All those new subscripers were getting 3 e-mails each.
1) The receipt of subscriptions e-mail
2) The follow-up explaining benefits of subscription
3) The WoW link and key
That's alot of e-mails to send out to hundreds of people. The poor server was overworked.
Then there would be alot of verification e-mails that people were trying for too.
edit: Hey look, my troll visited me here too. Isn't that sweet.
Edited, Tue Nov 2 13:09:28 2004 by SeomanP
Seoman, Seoman tsk, tsk. What did I tell ya about feeding that troll? Here are some rate ups to counter that troll and providing important info. BTW, I can see you couldn't resist paying 8 bucks to sign up haha
Redmoonxl wrote:
Seoman, Seoman tsk, tsk. What did I tell ya about feeding that troll?
But he's so cute and cuddly.
Redmoonxl wrote:
BTW, I can see you couldn't resist paying 8 bucks to sign up haha
Figured I could get some more use out of it besides the stress test download. Will make Open Beta download easier, and I signed up for the Wish Beta (not sure if that will be fileplanet, but just in case..).
Eee gads Brain, thats Brilliant!
Hey Seoman, why don't you go home. Start the download. and THEN go vote? WoW > Presidential Election.
Hey Seoman, why don't you go home. Start the download. and THEN go vote? WoW > Presidential Election.
I DO NOT KNOW WHY PEOPLE HAVE THIS PROBLEM....after I signed up, not only did I instantly receive my Key, but the key was on the sign-up success page.
I think maybe some people missed that...
I think maybe some people missed that...
I just sit here and laugh at all the people wasting money...it feels good.
Cold blooded, Vamp. Cold blooded.... *shakes his head in shame and runs over 5 pedestrians in GTA: San Andeas*
WOOHOO!!
The download process has begun.
The download process has begun.
Started my download before i went to work this morning. 45 minutes.......... must maintain control...... gawd i hope the download didnt crap out.
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