Quote:
Imagine how I feel. I primarily play two classes, and you guessed it, they are hunter and paladin. The two classes that interest me the most are the two with no talents. I have been waiting for them for ages it seems like.
As to Blizzard communications with the beta community, I have no doubts that they feel they are communicating with us enough. Just a little food for thought though. If you look up Blizzard in the telephone book you can get only two phone numbers. One is for tech support and the other is for sales. Information from the phone company will have only the same two phone numbers. I find hard to beleive that a company the size of Blizzard does not have a customer relations or public relations department that you can talk to, but it is true.
Does anybody here beleive that those are the only people at Blizzard with a telephone on their desk? Of course not. They have chosen not to allow the unwashed masses to have a conduit to communicate with them effectively. Surely tech support can be a way to do that but they also have a different mission. They are there to solve technical issues and get Blizzard games working on the computers of their customers. This is most definitely NOT the same as a customer relations department.
Many of my issues with Blizzard have nothing whatsoever to do with technical issues. For example, I run www.storwindkeep.com which is a web site for our guild and about WoW in general. I have four people working on the web site yet three of them have absolutely no access to the game at all. Can anybody explain to me how a web designer is expected to create good content for their site when they cannot even see the game? Nevertheless, Blizzard has absolutely no program to recognize sites that are doing a professional job and to provide them with support to help them. There was once a fansite program but we were told that they have decided not to start it back up and don't bother to call them about it.
I tried for weeks to contact somebody at Blizzard about my issues without ranting in these boards, but no luck. I was fortunate in that my web designers had a chance to play a little during the stress test. Since then we have accomplished little. In fact, I have put additional development of the site on hold until open beta when my team can finally get in to do something useful. My frustration level with the utter lack of support from Blizzard is monumental. THis isn't about game starved kids that want to play the game. it is about professional web designers that want to build a real site to support the game and our guild and cannot get the time of day from Blizzard.
If you are reading this Blizzard, the lack of a TRUE customer relations department is a disgrace for a company of your size. It displays a seious lack of commitment to your customers. Please do not tell me that tech support fills that role because they do not. They have a differnt role. they do not have the ability to make any judgement about situations that merit special consideration and to get some action from other departments on it. They follow a script that has been written for them like a bunch of robots that are scared to deviate for fear they will be reprimanded, or worse. I have no doubt that fear is warranted. You really need to do a little work on some real customer service out there. Because currently it is abyssmal. Sure you communicate a little with the people here, but you do not communicate at all to the people that are not fortunate enough to have a beta.
As to Blizzard communications with the beta community, I have no doubts that they feel they are communicating with us enough. Just a little food for thought though. If you look up Blizzard in the telephone book you can get only two phone numbers. One is for tech support and the other is for sales. Information from the phone company will have only the same two phone numbers. I find hard to beleive that a company the size of Blizzard does not have a customer relations or public relations department that you can talk to, but it is true.
Does anybody here beleive that those are the only people at Blizzard with a telephone on their desk? Of course not. They have chosen not to allow the unwashed masses to have a conduit to communicate with them effectively. Surely tech support can be a way to do that but they also have a different mission. They are there to solve technical issues and get Blizzard games working on the computers of their customers. This is most definitely NOT the same as a customer relations department.
Many of my issues with Blizzard have nothing whatsoever to do with technical issues. For example, I run www.storwindkeep.com which is a web site for our guild and about WoW in general. I have four people working on the web site yet three of them have absolutely no access to the game at all. Can anybody explain to me how a web designer is expected to create good content for their site when they cannot even see the game? Nevertheless, Blizzard has absolutely no program to recognize sites that are doing a professional job and to provide them with support to help them. There was once a fansite program but we were told that they have decided not to start it back up and don't bother to call them about it.
I tried for weeks to contact somebody at Blizzard about my issues without ranting in these boards, but no luck. I was fortunate in that my web designers had a chance to play a little during the stress test. Since then we have accomplished little. In fact, I have put additional development of the site on hold until open beta when my team can finally get in to do something useful. My frustration level with the utter lack of support from Blizzard is monumental. THis isn't about game starved kids that want to play the game. it is about professional web designers that want to build a real site to support the game and our guild and cannot get the time of day from Blizzard.
If you are reading this Blizzard, the lack of a TRUE customer relations department is a disgrace for a company of your size. It displays a seious lack of commitment to your customers. Please do not tell me that tech support fills that role because they do not. They have a differnt role. they do not have the ability to make any judgement about situations that merit special consideration and to get some action from other departments on it. They follow a script that has been written for them like a bunch of robots that are scared to deviate for fear they will be reprimanded, or worse. I have no doubt that fear is warranted. You really need to do a little work on some real customer service out there. Because currently it is abyssmal. Sure you communicate a little with the people here, but you do not communicate at all to the people that are not fortunate enough to have a beta.
From this link: http://www.worldofwarcraft.com/thread.aspx?FN=wow-general&T=412127&P=1
I don't know if it's just me, but I think Blizzard has better things to worry about that keeping this guy up to date for his web site or guild. I personally applaud Blizzard. This guy can work on his site once the game is out, till then just BETA TEST THE FRIGGIN GAME AND BE GLAD YOU CAN DO THAT!!! I'd personally give either, or both, of my nuts to be in the beta(I happened to have a child and got snipped already so it's not like I really need them anymore), but that's me. If I were this guy I'd be saying "Thanks a lot Blizzard for giving me the chance to be a beta tester for this fine game." Once again though, that's just me.
Feel free to add your two cents and agree or disagree.