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Character disappered?Follow

#1 Aug 16 2012 at 9:52 AM Rating: Decent
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I used to play a year & a 1/2 ago & I had to stop & I'm wanting to pick back up were I left off, my account was still there but when I logged in to the character select my character was gone & replaced with the same thing but a lvl 1. My character before, I had bought quite a bit from the SC shopping center & is the reason I'm ill with this... I tried email SOE, site doesn't want to work & I've tried calling & the guy was very rude to me & talked to me like I was 5 yrs old.. All I want is my character back... Please, any suggestions?
#2 Aug 16 2012 at 10:39 AM Rating: Excellent
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That's very strange. As far as I know there's no way to de-level a character. Are you sure it wasn't the same character, but perhaps stripped? I wonder if your account was broken into.

All you can do is contact customer service, sorry.
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#3 Aug 16 2012 at 11:52 AM Rating: Decent
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Calthine wrote:
That's very strange. As far as I know there's no way to de-level a character. Are you sure it wasn't the same character, but perhaps stripped? I wonder if your account was broken into.

All you can do is contact customer service, sorry.


The likely situation is someone breached his account stole anything they could from his toon, deleted it and then created a new toon with the same name to further hurt him if/when he came back.

Edited, Aug 16th 2012 1:53pm by Murgo
#4 Aug 16 2012 at 12:53 PM Rating: Excellent
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Murgo wrote:
The likely situation is someone breached his account stole anything they could from his toon, deleted it and then created a new toon with the same name to further hurt him if/when he came back.

I hope that's not the case here, that would suck. =\

ilove28: Are you certain you didn't have multiple accounts and are just logging into the wrong one?

Edited, Aug 16th 2012 2:53pm by Cyliena
#5 Aug 16 2012 at 1:34 PM Rating: Decent
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Yeah I'm certain. I have used the same email for years and only have the one. When I used to play my toons named was Arlina ( I'm a chick not a dude =P ) & when I logged in this time it was renamed Arlinaz.... Assuming theres nothing can do bout a hacked account other than change my password? =(
#6 Aug 16 2012 at 9:33 PM Rating: Excellent
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There's a small chance SOE might be able to help resurrect a character or some items. But only them. You're going to have to open a help ticket.
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