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Returning and SoE Customer ServiceFollow

#1 Nov 16 2010 at 2:10 AM Rating: Excellent
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So the other day while in game (FFXIV), a friend of mine and I were talking about how she was thinking about trying EQ2. I started playing in 2006, and suspended my account about two years ago. All the talk we were doing brought out the explorer in me, and I decided to re-activate my account so that I could show her around Norrath, and see the sites again for myself. I had a blast in my EQ2 days, and really only stopped playing because my at-the-time GF stopped playing, so it wasn't as much fun (SOB story, sorry!)

Anyway, I go to log into my account after updating the launcher, and get the message "THIS ACCOUNT HAS BEEN BANNED". I'm thinking, ok what's going on here? So I send them a customer service ticket regarding the banning of my account. I get a reply back which said that my account had been banned due to fraudulent activity. Right before I check the status of my ticket, I see a ticket for this previous September in which a GM had noted possible fraudulent activity on my account, and had suspended it pending verification of ownership.

So the CS rep asks me to verify all of my personal information, and at this point I'm already surprised. I'm sad to say that the experiences with Square Enix that I've seen regarding banned accounts is never good. Basically, banned = for life, no answers given, no reversal possible. I'm happy to say that after verifying ownership of my account, it looks like it's going to be restored!

I only hope that nobody actually did access my character and stripped/deleted it... I started receiving a bunch of Emails a few months ago (September I suppose it must have been) saying that I'd requested password resets. I had just assumed they were phishing attempts, as I'd not played in years and made no such requests. Apparently they were the real deal, and I should not have ignored them!

I have no plans on leaving FFXIV, I'm having fun there and looking forward to the upcoming updates, but every now and then I like to re-kindle the ol' love of exploration in an MMO, and re-sub to past games. I've done it with Star Wars Galaxies (Naboo is my absolute favorite planet), even DAOC. And of course, I'll never really leave Vana'diel (FFXI). UO, however... is a bit sacred. I want to leave my memories of that game (my first MMO) as they are now.

So anyway, if anyone 'round these parts plays on Everfrost, drop a line! I keep weird hours as it is just for FFXIV, so I won't be in game a lot, but every now and then!

-Os
#2 Nov 16 2010 at 5:49 AM Rating: Excellent
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Noooo, we don't know anyone from Everfrost.. not at all.. /whistle innocently

That is very cool that they were able to reinstate the account! I've heard of a few other people in that situation who also had positive results, and SOE's customer service has always been really great whenever I've had to petition.

Even if it's only from time to time I hope you enjoy your return to Norrath! (and feel free to poke me in game)
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#3 Nov 16 2010 at 10:19 AM Rating: Good
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Yeah Everfrost is the meanest server... I mean they let people like ME play there! Of course I had Cyl to break most of the fore-ground though.

Glad you had got things fixed with them, as I generally like soe cs.

Anyway like Cyl said, feel free to contact us if you need help or anything..or just want the help in killing things to be a bit easier. You can also join our custom chat chat channel for zam peeps, /join Asylum.

My main is Gaftep the 90 nec, Anoyin the 86 sk, Alfur the 76 coercer, two 60 something healers: Doctrine (temp) & Oneounce (fury, fabulous name for a gnome right??), and some smaller alts that I randomly play when I'd rather not be bothered by the masses.

While you don't plan on leaving your game (which I can understand), definitely do hope you come back for a bit to at least check things out.



Edited, Nov 16th 2010 12:02pm by Dyadem
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#4 Nov 16 2010 at 1:38 PM Rating: Excellent
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Nice to see some fellow Zam members (and employees!) play on Everfrost!

Well, the CS rep just replied today that they're going to un-ban the account! Still in the system as banned as of 11:30am PST, and I'll probably be at work by the time it gets pushed through. I'd have liked to at least leave my PC running downloading all the patches.

I just hope my character is still there. They asked me for my character/server info so that they can possibly retrieve anything they may have been deleted.

Wow, so with today's great news about XIV's 2nd trial period extension on top of this, I've gotta say I'm pretty happy!
#5 Nov 16 2010 at 3:29 PM Rating: Excellent
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Osarion, Goblin in Disguise wrote:
Nice to see some fellow Zam members (and employees!) play on Everfrost!

Well, the CS rep just replied today that they're going to un-ban the account! Still in the system as banned as of 11:30am PST, and I'll probably be at work by the time it gets pushed through. I'd have liked to at least leave my PC running downloading all the patches.

I just hope my character is still there. They asked me for my character/server info so that they can possibly retrieve anything they may have been deleted.

Wow, so with today's great news about XIV's 2nd trial period extension on top of this, I've gotta say I'm pretty happy!

Great to hear, glad it worked in your favor. Smiley: grin
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