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Characters Missing? Don't Panic.Follow

#1 Feb 02 2010 at 7:51 PM Rating: Excellent
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Saw Rothgar post this over on the forums and thought it needed a repost:
Quote:

We seem to be experiencing some issues at the DB level and multiple servers are being affected at the moment. Everyone is looking into it and I'll post updates when I hear something back.

When you attempt to log in and characters are "missing" from your character select screen, there is nothing to worry about. The character isn't missing, it just means that the database wasn't able to serve the request for listing all of your characters due to being overloaded.
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#2 Feb 02 2010 at 8:43 PM Rating: Excellent
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Follow up:

Quote:
If you are experiencing any issues with your characters, such as missing data, inventory, spells, recipes, etc., please log out of the game, wait 5 minutes and log in again.

If the problems persist, petition Customer Service right away.
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#3 Feb 03 2010 at 7:11 AM Rating: Excellent
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I actually had this happen to me twice yesterday, both times after randomly getting booted off of the server. Reloading the game or logging in a char that was listed brought them back. Hope they truly have it resolved, made it a bit crazy to play.
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