I crash maybe once or twice a day (game closes). this could be corrected I think, bad coding. With other game I maybe crash once a month only...
The game server also crash once a twice a day, especially in busy area. In that case, they could improve, but that kind of crash can never fully be avoided I think.
therefore, if they had any clue (but we know they don't) they would build the game play around that fact in order NOT to be penalized by that. It means for example:
- retainers dont disappear when game crashes (I don't want to run to limsa just to set them anew when game crashes), If technically they can't do that (who knows, they may be even more clueless than I thought and didn't think about the eventuality of a crash when coding the game...), then they give us a retainer linkpearl and allow us to control them from affar (deploy them in any ward of the city they are in, check the sales, and replenish their bazard from their own inventory)
- leve don't fail when a crash occurs. Instead, the leve timer carry on running. In case you can log back 5min later, you should be able to complet the leve still (pretty much like in salvage, when you crashed, you could still re-join and carry on, usually the loss of time was not make or break)
- other input welcomed.
bottom line: test your game from a user point of view SE please. Don't fail users due to your own failings.