Again, we're all paying to play. Do you rent a movie only to see 80% of it?
Having lofty content that is unreachable for casual players is an important draw of MMOs. I never once thought "Yeah, I should get a Relic" in FFXI. I didn't have the time or commitment. But I didn't stomp my feet and hold my breath until Tanaka made it easy, I went on with my life.