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Dont try to subscribe to FR - They rip you offFollow

#1 Apr 29 2009 at 5:23 PM Rating: Good
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I recently tried to subscribe membership on Free Realms and Credit Card was DENIED.
NOW WHY IS MY CREDIT CARD CHARGED THREE TIMES!!!! FOR THE SUBSCRIPTION AMOUNT!!

This is the same card that is accepted by every other place (Visa)

Then you have the gall to charge that same Credit Card for it

30/04/2009 Currency Conversion Assessment - SOE*COMMERCE 858-537-0898 US 912038110011 NZ$0.31 NZD 1.00 (NZ$0.31)

=> 30/04/2009 Purchase - SOE*COMMERCE 858-537-0898 US $4.99 USD 1.79 (NZ$8.92)

=> 30/04/2009 Purchase - SOE*COMMERCE 858-537-0898 US $4.99 USD 1.79 (NZ$8.92)

30/04/2009 Currency Conversion Assessment - SOE*COMMERCE 858-537-0898 US NZ$0.31 NZD 1.00 (NZ$0.31)

30/04/2009 Currency Conversion Assessment - SOE*COMMERCE 858-537-0898 US Z$0.31 NZD 1.00 (NZ$0.31)

=> 30/04/2009 Purchase - SOE*COMMERCE 858-537-0898 US $4.99 USD 1.79 (NZ$8.92)

What kind of rippoff operation are they running..


Edited, Apr 29th 2009 9:23pm by AlexisStarfire
#2 Apr 29 2009 at 6:04 PM Rating: Decent
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Is this using a prezzy or loaded visa card? I tried aswell and I got some thing about not able to be processed, then got charged 9 dollars on both my cards... Sucks to be a New Zealander much?
#3 Apr 29 2009 at 6:16 PM Rating: Decent
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Yakt wrote:
Is this using a prezzy or loaded visa card? I tried aswell and I got some thing about not able to be processed, then got charged 9 dollars on both my cards... Sucks to be a New Zealander much?


Prezzy Card..
#4 Apr 29 2009 at 6:24 PM Rating: Decent
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Yeah, well, im having the same problem. Both my cards are of the NZpost sort and it wont process my membership, even though payment is willing and pending. Im out $27 bucks aswell
#5 Apr 29 2009 at 6:27 PM Rating: Good
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You act like they are the only company that ever accidentally double charges due to registration server issues.

Contact their customer support, problem solved.
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#6 Apr 29 2009 at 6:33 PM Rating: Decent
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One. I dont mind as much about a double charge when I actually get what I paid for, that why I can enjoy what I paid for and contact them in my own time.

Two. To contact Customer Service I have to make a toll call too the other side of the world. That would probably cost me more than the double charge.
#7 Apr 29 2009 at 7:00 PM Rating: Decent
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Did you even try looking for online customer support?
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#8 Apr 29 2009 at 7:16 PM Rating: Excellent
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And please, in the future, posting it once is enough.
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#10 Apr 29 2009 at 7:44 PM Rating: Decent
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If I were you I would contact your credit card company as soon as possible and dispute the charges.
#11 Apr 29 2009 at 7:51 PM Rating: Decent
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Online customer support told me to send them an email or contact a Referee ingame.

I sent an email to SoE Accounts support about 4 hours ago, I put an ingame ticket yesterday and have yet to get any kind of response.

And I'll say it again. A toll call to America will cost me more than its worth.

Edited, Apr 29th 2009 11:51pm by Yakt
#12 Apr 29 2009 at 8:57 PM Rating: Good
Okay, a few things here because posts like this really really really irritate me.

Be calm, and use common sense, firstly.

Get in contact with the online support area.
Make a post in FR forums as well (if you can)
Advise them that if you call them, they will be paying you for the cost of doing so, if they aren't able to sort this out online.
Save the page of your statement, via printscreen, remove identifying marks (the last 4 digits of the cc would be all they need) and send that to them as well.

Wait. These people have lives, and office hours, and due to launch, probably an absolute TRUCKLOAD of things to work on. Take a chill pill, they will sort it out eventually.

Regards,
Bane.

P.S. Subscribe - the extra's are completely worth it.
#13 Apr 29 2009 at 8:58 PM Rating: Decent
P.s. there are a number of $5 calling cards which give you 5c a minute to US from NZ - you could purchase any of those, and make a call, which considering you've spent like $24 anyway, would be worth it.

Regards,
Bane.
#14 Apr 30 2009 at 3:25 AM Rating: Decent
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I'll check the forums and post in there about this too. If this is something that's happening to a lot of NZ folks, then this may be something that SOE can't deal with. If that's the case then we may need to suggest that they look into alternate forms of payment. It would really benefit them as much as anyone else.
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#15 Apr 30 2009 at 3:31 AM Rating: Decent
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Out of curiosity, did either of you try getting station cash with the cards? I didn't purchase my membership directly with my credit card. I actually purchases station cash and then purchased my membership via station cash in game.

I'm wondering if the credit card companies have put a hold on the transactions for fear of internet fraud (because Free Realms is so new). Station cash though is used in a few other games and has been around a lot longer so transactions for station cash may not be flagged for review as possibly fraudulent transactions.

Okee Dokee, there was a similar thread in the forums already Link, so I tacked a post onto that thread asking for a toll free line or a direct e-mail address.

It looks like this has happened to other folks as well and that the hang up may be with the credit card companies. However the folks at SOE would be able to contact the companies to get a reason for the hold up.

Edited, Apr 30th 2009 4:39am by CreepTheProphet
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#16 Apr 30 2009 at 10:21 AM Rating: Decent
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This is the response I received from Iceberg of the support team.


My Post:
Quote:

CreepTheProphet wrote:

Arapawa, for folks attempting to purchase memberships from ouside of the US (New Zealand etc.) is there a toll free line that they can reach or a direct e-mail address that they could use?

For these folks it would cost more than the membership to make the phone call, but there are some folks that are unable to purchase memberships due to similar credit card hang ups.



Iceberg's Response
Quote:

I'm afraid we don't have a toll-free, but there are other options. Feel free to PM myself, Arapawa, or Amaranth any time and we can help you out, either through the forums or by starting you a ticket. You can put in a support ticket yourself by going here, logging in, and clicking "Ask For Help". You can email support@station.sony.com directly, but we will always respond faster when the ticket is entered through the support system (Link). That email address is a general hopper without categories, so it takes longer to get routed to the right people.
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#17 Apr 30 2009 at 3:03 PM Rating: Decent
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Thanks a bunch Ivy. Anyway, I have since received a reply via email and apparently I, and probably the original poster, put in the wrong Zip Code (postcode for us) and thus it failed a security check.

I'm currently trying to obtain the correct zip code, just cant get it right this minute.

And for any other NZ customers you might want to steer clear of trying to pay for free realms membership with Prezzy or Loaded NZPost cards.
#18 May 11 2009 at 11:52 AM Rating: Decent
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also if you see a charge for $1.00 USD that is typically a temporary hold funds verification that should fall off within 24 hours.

Gift cards can often be wonky - I remember at Travelocity having similar issues with clients trying to use giftcards on the site. :/

I've thought about upgrading my account so I can try out Ninja Smiley: lol but for being a free game, it really is quite enjoyable. I've actually been considering leaving WoW for this because with our 2nd baby coming in AUgust (we have an almost 9 month old now) plus college, I don't think I'd have the time for a game like WoW :(
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#19 May 11 2009 at 11:54 AM Rating: Good
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The Ninja job is open to everyone, actually. :)
#20 May 11 2009 at 1:06 PM Rating: Good
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Indeed, the ninja job is a f2p job - You learn it from Ty on the west side of the lake in Lakeshore (follow the path around the southwest end of the lake to get to his house.) See here for more details on the Ninja job and how it begins.
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