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Hope for Stolen accounts increase 0.1Follow

#1 Jan 04 2008 at 10:04 AM Rating: Excellent
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Just spoke to SE customer service, and was told by a supervisor that they are in the process of finalizing a way for people who had their accounts compromised to get it back. The guy didn't give any details but he hinted that they would require some documents sent.

I'm glad SE is attempting something.
#2 Jan 04 2008 at 10:06 AM Rating: Good
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Hmm there's another post saying the same thing now. Looks like this might really happen? Maybe keeping those registration codes wont be as useless as they've turned out to be so far, after all?


Although I will say this. By the time the snail mail (if they go that route) reaches Cali, or Japan, or wherever the center is in Europe it will probably be too late.




Edited, Jan 4th 2008 10:22am by Osarion
#3 Jan 04 2008 at 10:07 AM Rating: Decent
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Quote:
The guy didn't give any details but he hinted that they would require some documents sent.


Documents?
Uh yea... where are all my ffxi documents. Had em here somewhere...

Those ppl are insane.
#4 Jan 04 2008 at 10:08 AM Rating: Decent
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Fax or gtfo. :3
#5 Jan 04 2008 at 10:12 AM Rating: Decent
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He's the second person to report this now:

http://ffxi.allakhazam.com/forum.html?forum=10;mid=1199469769140111249;num=0;page=1
#6 Jan 04 2008 at 10:13 AM Rating: Good
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Osarion, Goblin in Disguise wrote:
As much as I'd like to believe this, I'm a little skeptical of hearsay. It sounds believable though. Maybe keeping those registration codes wont be as useless as they've turned out to be so far, after all?


Although I will say this. By the time the snail mail (if they go that route) reaches Cali, or Japan, or wherever the center is in Europe it will probably be too late.


Scanner > Scan bank/credit card details (statement) > Email. Play.com needed "extra information" from me before sending my brother a SATA DVD-RW, so I scanned in my bank statement, blanked out my subcription fee to "bunny girls monthly" and emailed it, was sorted quite quickly.

My only concern is the loss of gil/items accounts suffer, unless SE have a policy of replacing all items (and deleting them from people who now have the items), it's like getting a stolen car back, sans door, windows, wheels, stereo, seats....
#7 Jan 04 2008 at 10:17 AM Rating: Good
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I just did the same thing, They froze my account, and are going to call the original phone number(mine) and I need to send them a bill stating where I live. My hope to actually get Omni back increases .5
#8 Jan 04 2008 at 10:19 AM Rating: Good
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Lexxuk wrote:
Osarion, Goblin in Disguise wrote:
As much as I'd like to believe this, I'm a little skeptical of hearsay. It sounds believable though. Maybe keeping those registration codes wont be as useless as they've turned out to be so far, after all?


Although I will say this. By the time the snail mail (if they go that route) reaches Cali, or Japan, or wherever the center is in Europe it will probably be too late.


Scanner > Scan bank/credit card details (statement) > Email. Play.com needed "extra information" from me before sending my brother a SATA DVD-RW, so I scanned in my bank statement, blanked out my subcription fee to "bunny girls monthly" and emailed it, was sorted quite quickly.

My only concern is the loss of gil/items accounts suffer, unless SE have a policy of replacing all items (and deleting them from people who now have the items), it's like getting a stolen car back, sans door, windows, wheels, stereo, seats....


Was this just recently I'm guessing? A person in my LS might be very interested to get this info.
#9 Jan 04 2008 at 10:20 AM Rating: Decent
I'm very happy to hear this. Even though I still have my account, my condolances go out to any victims.

On the other side.... I don't see items and gil being returned. The reason?

Easy as hell exploit. Pretend it was "stolen," but just have a friend "steal" it, sell your items, send the money out, launder it whatever. Although I guess it would be REALLY easy to follow the paper trail, and maybe ban the recipient.
#10 Jan 04 2008 at 10:23 AM Rating: Decent
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Years ago they used to restore items lost due to hacking. It takes a while and they are **** about it because it can be "abused", and you might not get some things back since they don't make hourly backups of your items...somebody posted about a friend dropping all their items and they got them back but lost some gil cus the character backup was from a few days before they were hacked.

With the SFT though I'd hope they can do a lot more, since they were bragging recently about all their awesome logs that can track the movement of all the items across dozens of accounts.

The abuse cop out is kind of silly as well..."Yes I got hacked, if you think I'm teaming up with a friend to dupe the items then ban the person who received them!"
#11 Jan 04 2008 at 10:25 AM Rating: Decent
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They have to have monthly backups of characters: just roll everyone affected back to november and problem solved.

You cant abuse it if you take it on a case by case basis.
#12 Jan 04 2008 at 10:39 AM Rating: Decent
Wasnt there a Happy Friday thread just one week ago that said this would be happening?

http://ffxi.allakhazam.com/forum.html?forum=10;mid=119887272119635232;page=1

If he only waited til today to post that XD
#13 Jan 04 2008 at 10:55 AM Rating: Good
Think most of us agree that friday thread was a slap in the face to those who lost their account.


I really hope SE has done something about this... knowing them its some huge confusing thing that offers little hope, but SE can say 'hey, we did something'.

Why can't you just ask me what my damn mothers maiden name is?
#14 Jan 04 2008 at 11:12 AM Rating: Decent
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Great news! A round of rate ups on me!!
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#15 Jan 04 2008 at 11:34 AM Rating: Good
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Raji's faith in SE increases by 0.00000001
#16 Jan 04 2008 at 12:08 PM Rating: Decent
Really happy to hear that, jayfly, looking forward to seeing you back as soon as possible. Any chance they'll be able to retrieve your character from Ifrit? I was talking to Dom the other day and we were discussing that you didn't show up on Friend's List anymore as being on Ifrit or even logged in at all. We thought whoever got your character was just banned, but maybe they just froze the account.
#17 Jan 04 2008 at 12:35 PM Rating: Default
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Osarion, Goblin in Disguise wrote:

Was this just recently I'm guessing? A person in my LS might be very interested to get this info.


Just before Xmas. My brother was down and used my Play.com account to buy a DVD-RW to be sent to his address. Because I'd put in the new address Play needed more information and basically locked my account so the stuff to my house wouldn't be sent either. I scanned in my bank statement and blanked out non-pertinent information (but left a payment to play.com visible) and emailed it to the address given. Next day everything was posted.
#18 Jan 04 2008 at 1:29 PM Rating: Good
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Quote:
Really happy to hear that, jayfly, looking forward to seeing you back as soon as possible. Any chance they'll be able to retrieve your character from Ifrit? I was talking to Dom the other day and we were discussing that you didn't show up on Friend's List anymore as being on Ifrit or even logged in at all. We thought whoever got your character was just banned, but maybe they just froze the account.


Hey bud, yea my account was froze per the supervisor I spoke to from SE. Not sure about how they are going to handle my characters being sent to Ifrit, but figured i'd take it one step at a time. Hope to see you all soon ^^.
#19 Jan 04 2008 at 1:52 PM Rating: Decent
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If SE claims they can't rollback a character from a week ago or a month ago, that is total BS.

MMO companies should have backups for servers over a wide range of time. They have more then just two magnetics tapes they jump back and forth between.

I can see them being hesitant to do so out of possible abuse, but an account hijack is a very well documented process within their admin department. If anything, it would be hard to tell if an account was stolen or just simply sold over ebay, and the seller tried to con it back.

So worst case scenario "legitimate" account buyers would get burned, but so be it. And that is a big "IF" assuming Se took action.

#20 Jan 04 2008 at 2:08 PM Rating: Decent
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Thornn wrote:
If SE claims they can't rollback a character from a week ago or a month ago, that is total BS.

MMO companies should have backups for servers over a wide range of time. They have more then just two magnetics tapes they jump back and forth between.

I can see them being hesitant to do so out of possible abuse, but an account hijack is a very well documented process within their admin department. If anything, it would be hard to tell if an account was stolen or just simply sold over ebay, and the seller tried to con it back.

So worst case scenario "legitimate" account buyers would get burned, but so be it. And that is a big "IF" assuming Se took action.

from what I understand, the servers at the least take a snapshot of your character when something is changed (i.e. a dropped item).

Granted, a rollback would mean you would lose any progress between now and when the rollback is being taken from (missions, xp, merits, items, gil, AH listings, etc.) and some thing may be unrecoverable (delivery items, AH-listed items) but if you could get most of your gear, gil, and your characdter back to where you were, would you really mind if you lost the 50k of items on the AH?

Assuming this is true, SE has a winner :P I told you guys they would do something but it would take time because of the holidays....
#21 Jan 04 2008 at 2:12 PM Rating: Decent
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I'll take the november rollback ASAP, i have so much stuff that cant be replaced and work invested in my character.
#22 Jan 04 2008 at 2:43 PM Rating: Excellent
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I'm cautiously optimistic. It's nice to know that there are at least signs SE are listening and working on a solution, but I'll avoid blowing kisses their way until we see how workable said solution is. Looks promising though, I don't see any reason it won't be a success.
#23 Jan 04 2008 at 3:54 PM Rating: Good
I would like to wish all of you that were unfortunate enough to be hacked good luck. I definitely can understand what it would be like to lose your character after so much time spent. I really hope SE comes up with something to help you guys out, and at the least you get your accounts back.
#24 Jan 04 2008 at 5:01 PM Rating: Decent
Wouldnt this allow people who sold their acounts to get it back?
#25 Jan 04 2008 at 5:03 PM Rating: Decent
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Slykoontz wrote:
Wouldnt this allow people who sold their acounts to get it back?
Meh, maybe it will teach dumbasses not to buy characters then.
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#26 Jan 04 2008 at 5:24 PM Rating: Decent
well thing is that means say someone who was gona quit and really didn't like you could send you a ton of stuff >_> most people would be like woot free money... but if they traced that and banned you that would suck >_<
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