This is a copy and paste of the post I made on the SE forums. Can someone here shed any light on what the problem here is? Besides that I am very annoyed by it all...
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Sqenix Customer Support personnel really blow! They are useless!
Can someone here at least help me understand why I could activate one of my FFXI accounts, but not the other (error 401)? Old accounts, have had them for years. Have deactivated and reactivated them a few times in the past without incident. Deactivated last time a little over a year ago. I am using the same billing method and card for both accounts. The first one went through fine, second one gives me the error.
All the idiot at customer support could say was that the bank was rejecting the second payment. Really? Then how come when I tried a different card from a different bank, I got the same error? She repeatedly suggested I use crysta or a game card to reactivate the second account. And I repeatedly said I was not going to do that. Then she repeatedly suggested that I contact the bank to find out why the payment was rejected.. DAMMIT! It wasn't rejected! I got the same error when I used 2 different cards from 2 different banks, BOTH of which have more than enough funds in them to cover a $12.95 charge. My payment method was accepted by SE account management when I updated it... BOTH TIMES!
I had to hang up on the woman... she kept repeating that they are highly trained to handle these error issues... REALLY?!? I think not!
Anyone here know what's going on with this and how I can reactivate the second account successfully, WITHOUT going through the trouble of using third party and questionable payment methods? I refuse to go either of those routes.
I am very frustrated with this... I am not a genius, but my IQ level is way too high to deal with people like the rep I just spoke with. Her stupidity was incredibly painful for me.
I have 2 FFXI accounts and 2 FFXIV accounts... one of each for me and my son! SE needs to be more helpful to their customers than this.
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