Account InactivatedFollow

I add to what I posted yesterday.

Here's my chat log with SE support:
Agent Daniel A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Daniel A: While I look over your ticket information, may I have your first name and PlayOnline ID please?
Agent Daniel A: Are you still there?
You: sorry
You: yes
You: My name is Bander
You: but i don't have the play online ID, it is what I am lacking
You: It could be solathan tho
Agent Daniel A: No, a PlayOnline ID is four capital letters followed by 4 numbers.
Agent Daniel A: The next thing we would use to locate it is a Final Fantasy XI registration code tied to the account.
You: yes, ill give you that
You: Play online registeration code : X
You: Final fantasy 11 registeration code: X
Agent Daniel A: Please hold while I look into your issue.
You: thank you
Agent Daniel A: Ok, I am back, Bander. Thank you for holding.
You: thanks :)
Agent Daniel A: We apologize, but the account that was located through your registration code has been deleted due to an extended period of inactivity. Because of this, we will be unable to provide any assistance with recovering the account.

In order to create a new PlayOnline account an unused registration code would be required. This can only be obtained from a new physical or digital download verison of FINAL FANTASY XI. Again, we apologize for any inconvenience this may cause.
You: hmm, does square enix have the right to destroy the game i bought with cash? is it in the EULA?
You: and, can you give me the playonline ID and password anyway?
You: deleting the file I can get, but destroying what I paid for is unbelievable
You: I know its not your fault, sorry. I'm just very upset
Agent Daniel A: We did not destroy anything, the account was deleted too long ago to be deleted, and per the EULA, you retain no ownership rights to an account. Again, I do apologize.
Agent Daniel A: Are there any different issues I can assist you with right now?
You: Fair enough. Can you give me the old ID ? just for keeps?
Agent Daniel A: I cannot provide it. It is deactivated as it is. I do apologize.
Agent Daniel A: Anything else?
You: No, thanks
You: Good luck

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So, that's it. All my hard work gone, because I didn't play for a while (around 2-3 years)

And the money I paid to buy the game (59.99 us$ I think, back then), is now also wiped out.

I really want to play the game, but I can't bring myself to pay for the original game+expansion.

Thanks for listening :)

Solathan

Edited, Feb 19th 2014 4:13pm by Solathan

I thought they no longer did that. It sure is an archaic policy if they still do. None of the major MMOs that I can think of delete accounts or characters due to inactivity. I haven't played WoW in years, but if I wanted to start again right now I could do so without any hassle at all. I'd be hard pressed to want to do business with SE anymore if they did this to me. I'm not trying to convince you to not sign back up, but you have every right to be P.O.ed at them.

I actually "deleted" my main character once a few years ago so I wouldn't be tempted to come back again, and was able to retrieve it with the character reactivation service, about 6 months to a year later.Damn you SE . Different scenario i know , but that sucks you can't get yours back. It does go on sale on steam from time to time for $10-$20.

Pretty damn sure they don't unless it's been a few years. My account was inactive from march 2013 - december 2013, well over the '3 months of inactivity' they used to use over 6 years ago.

There used to be a policy that they had as far as when characters were put up for deletion. It didn't mean they were actually deleted, just queued to be up for deletion after awhile. I know that even back then, some people had their accounts deleted almost immediately after they hit that queue, and others who never had theirs deleted, even after it was queued to be.

This

If you check this guy's previous posts, he hasn't has his account active in 6-7 years, even before the first server merges. I remember way back at launch the ToS said something about deleting your character after 2 years. Given how long it's been since his character was active, and 2 rounds of server merges, plus the deprecation of the old style POL log in, I can comprehend how his data got lost. It still sucks though.

Edited, Feb 24th 2014 6:22pm by DomfranciscoOfIfrit