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Beyond Frustrated With Registration ProcessFollow

#1 Aug 02 2013 at 4:15 PM Rating: Decent
38 posts
Firstly, the way everything is worded on the Square-Enix Account Management website and the POL veiwer itself is utterly ridiculous, almost as if they have gone out of their way to make everything excessivly complicated.

My POL ID and Password have literally just been emailed to me. When I try to login to POL I am told my POL ID or my POL password are incorrect!! I can assure you they aren't.

On the Square-Enix Account Management I try to link my POL account only to get the message
Quote:
This PlayOnline ID cannot be transferred.
Please contact the Square Enix Support Center for further details.


I'm seriously about to vomit blood.

This is for the new Ultimate Seekers Edition, is anyone else having these problems?
#2 Aug 02 2013 at 4:39 PM Rating: Decent
****
9,526 posts
Quote:
I'm seriously about to vomit blood.


Yeah, that sounds about right. No, I didn't have these kind of problems with the seekers edition... but it sounds like the usual crap with starting anew. I wish I could help you, but... I have no idea what is wrong.
#3 Aug 02 2013 at 4:45 PM Rating: Excellent
Keep in mind you have to juggle 3 sets of usernames and passwords.

#1 - POL's "Member" username is local only. You create this in the local instance of Playonline, and can add and delete accounts without affecting anything except the local machine.

#2 Playonline ID is the AAAA1234 style number that was assigned when you registered the account. This has its own unique password.

#3 Square Enix member ID is basically your billing information. This is what you use to sign into the website, and to sign into FFXI once the account is all configured under the Member ID.

Confusing as hell. At least for XIV they're sticking strictly with the SE Member ID and dropping the other two.
#4 Aug 02 2013 at 5:56 PM Rating: Good
38 posts
thanks for replies

I finally figured out the issue after almost 2 hours of pulling my hair out. If anyone is installing afresh and needs help put a post here and I'll walk you through it.

I wonder how many people just don't bother with the game because of this arduous registration process.
#5 Aug 03 2013 at 9:03 AM Rating: Good
**
405 posts
I have a friend I asked to try FFXI since I have purchased the game 4 times over the years so I had so many extra content IDs laying around. He gave up because of the confusing system and basically refused to try again. Ironically enough, he recently purchased the rerelease of FFVII through Steam and they also require you to have a SE account for the cloud saves. Well, he had created one and forgotten the info from his attempt to sign up for XI and attempts to create a new one was even more difficult because the SE account is linked to his email, and it won't let him create another with the same email...on and on. Trying to contact support again was a roadblock, because the North American support center is not 24-7 and was closed all weekend. All I could do was chuckle, but what SE probably doesn't realize (or care?) is that my friend is so disgusted by the process that he probably will never purchase a new SE product ever again.
#6 Aug 03 2013 at 11:58 AM Rating: Good
Loris wrote:
I have a friend I asked to try FFXI since I have purchased the game 4 times over the years so I had so many extra content IDs laying around. He gave up because of the confusing system and basically refused to try again. Ironically enough, he recently purchased the rerelease of FFVII through Steam and they also require you to have a SE account for the cloud saves. Well, he had created one and forgotten the info from his attempt to sign up for XI and attempts to create a new one was even more difficult because the SE account is linked to his email, and it won't let him create another with the same email...on and on. Trying to contact support again was a roadblock, because the North American support center is not 24-7 and was closed all weekend. All I could do was chuckle, but what SE probably doesn't realize (or care?) is that my friend is so disgusted by the process that he probably will never purchase a new SE product ever again.


Just make a new hotmail address specifically for SE account management system.
The info you use to sign up for hotmail doesn't have to be 100% accurate either but if you think you may have issues remembering login info for your email and SE account then write it down and keep it safe.
(Yes I know your not supposed to write down passwords but I'd be lost otherwise.)

btw the stuff Catwho posted about is pretty much the jist of it.
If you ever buy a SE token or download the free app for extra security purposes, then you'll have another code to type in to access your account.
(You can actually save all your passwords in your pol settings, apart from your SE password which you will need to login everytime you wish to access your account.)

You do not have to create a member password if you don't want to but you do need to make a pol password and an SE password.

#7 Aug 03 2013 at 5:14 PM Rating: Default
FFXI does have one of the most retarded/longest/complicated login/registration systems I have ever seen in a game.
#8 Aug 03 2013 at 9:34 PM Rating: Good
It's a legacy process left over from when they had to do a lot of jiggering to try to get 3 systems to place nicely together - the PS2, the PCs, and later on the Xbox 360.

For PS2 folks who had no other means of accessing the Internet besides POL, they wanted to make the registration process included as part of it. They also dealt with Japan where the PS2 was a family gaming system (that has changed with PS3 it seems) and so different people might want to play different theoretical games on POL, hence having the POL logins. They tried to future-proof POL, and in the end they over-engineered it.

With the PS3 and XIV they don't have to worry about folks whose sole source of Internet access is the PS3, since it has a web browser of sorts natively and they can still lot in to the Square Enix Members website from there. And since the accounts are built into the PS3 natively as well, they didn't have to muck around with that, either. Hence, XIV ARR has one unified username and password for login.
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