But there usually is one around. And for most people it is way more worthwhile to wait 15 mins for a sch if they need one (keep it mind sch can do stuff that whm is not at all good at/can't do at all) than to take a whm and fail
Again, it is their time and their sub... If they want Sch, and they want to wait for one over taking a whm, all the kvetching in the world won't change it.