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Problems with Clickandbuy.com, please adviseFollow

#1 Mar 30 2013 at 4:07 AM Rating: Decent
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I first started playing FFXI in May 2004. Against all odds, I got my Hume MNK to 75 within a year, which was a hell of a feat considering my work hours, and the facts that MNKS didn't skill well with other jobs at higher levels. I can honestly say that I love this game. The soundtrack is second to none among MMOs, and unlike many people, I loved the long grind. I have so many wonderful memories of this game, so it is because of all the good times that I'd like to ask for help in fixing my problem. If I'm posting in the wrong forum, I'm sorry, and please redirect me to where I should go.

Last year I reactivated my account, and transferred from Shiva to Siren to play with a couple friends. I paid 30 dollars through clickandbuy.com. A few weeks later I received notice that my payment didn't go through. I't turns out that because clickandbuy is operated outside of the US, my bank rejects all attempts to extract payment from my checking account. By the time I realized this it was too late, my FFXI account was locked, and for some inexplicable reason clickandbuy deleted my account with them, preventing me from making payment after I'd authorized my bank to accept payments from them. Clickandbuy is a very scummy business. They have an account verification process that requires you to send them a photocopy of your driver's license, a bank statement, your bank routing, and account number. Who the hell would need all that info? Should I send them nudes as well? Their customer service was absolutely abominable. Calling them results in a catastrophe. Their phone line sounds like you're calling a cell phone in someone's basement, and the people who pick up the phone have a British tinged Indian accent. At one point I even offered to send them money to thier bank in Chicago, but they refused that method of payment. I tried emailing them, but yahoo bounces backs the emails, saying that clickandbuy is on their "Blocked" list. In the end I threatened to go to my state's Attourney General if they continued to press me for payment, while asking for a gross amount of personal information, and refusing to take the money I was virtually throwing at them. I've never heard of a company that had this much difficulty before in handling payments.

Has anyone here had to deal with them before?

What can I do to rectify this?

Edited, Mar 30th 2013 6:24am by garethrogue
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Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


#2 Mar 30 2013 at 4:23 AM Rating: Excellent
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oh god, click and buy..

I am from the UK and I currantly deal with them for my POL account which is from the US.
(Touch wood) I have no issues with them but I have heard some pretty bad stories with them and I know next year my card expires.
I do worry if things go wrong that I will lose my account.
Sorry I'm not much help. ><


Edited, Mar 30th 2013 6:25am by Janeash
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Lu Shangs Fishing Rod obtained: Feb 2005
Maat's cap Obtained: Saturday 31st July 2010
Ebisu Fishing Rod Obtained: Sunday 8th August 2010
#3 Mar 30 2013 at 4:27 AM Rating: Decent
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438 posts
Ya, Click and Crap is out of London, and because I'm in the US, my bank raises all hell because of the out of country charges.

I just googled Clickandbuy, it seems others have had nightmares with them as well. Is there an easier way to make payment now? Should I try to get in contact with Square?
____________________________
Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


#4 Mar 30 2013 at 4:35 AM Rating: Good
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I think some people buy crysta using paypal and they just do that before their month is up.
If there was a more direct way of paying then I'd want to go for that instead.
____________________________
Lu Shangs Fishing Rod obtained: Feb 2005
Maat's cap Obtained: Saturday 31st July 2010
Ebisu Fishing Rod Obtained: Sunday 8th August 2010
#5 Mar 30 2013 at 4:37 AM Rating: Decent
You can pay by repeated direct card payments, just set it up in your SE account page.
#6 Mar 30 2013 at 5:37 AM Rating: Good
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438 posts
Actually, SE seems to have deleted my account. I wonder if I can create a new one now......
____________________________
Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


#7 Mar 30 2013 at 7:22 AM Rating: Decent
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478 posts
Advice: don't use Click and Ban unless nothing else works.

I've used always Ultimate Pay to buy crysta (2990 every other month) and never had a problem.
#8 Mar 30 2013 at 7:41 AM Rating: Good
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I found my account info, and I've sent a ticket to Square. I place my chances of getting any cooperation from them between 0 and "go F yourself".

____________________________
Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


#9 Mar 30 2013 at 9:48 AM Rating: Excellent
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keep us posted, I want to know how it goes.
If there's any chance you can get your account back, go for it.
If not then the only consolation I can come up with is it's easier to burn through content then it used to be and you shouldn't have any issues getting up to the same point as you were at before.

The hardest part is setting up the account and getting it running in the first place.
I was thinking of making a new account but it seems too much hasstle to me. :(
____________________________
Lu Shangs Fishing Rod obtained: Feb 2005
Maat's cap Obtained: Saturday 31st July 2010
Ebisu Fishing Rod Obtained: Sunday 8th August 2010
#10 Mar 30 2013 at 11:13 AM Rating: Excellent
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garethrogue wrote:
Problems with Clickandbuy.com, please advise

Don't use them.

Not only did I have the same problems with them that others in this thread have, they NEVER refunded the amount that they initially charged to my credit card to verify it. When I emailed them and asked them about it, they said they couldn't do it because the money had already been used (my first month's payment for SE after I signed up, they applied the verification amounts towards).

I also went through the same hassle you did with the identification thing. They initially denied me because I blacked out my driver's license number in the .jpg I sent them, which is ridiculous.
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FFXI-Garuda 2003-2009; Lakshmi 2011-8/20/13 (retired)
FFXIV: ARR - Ghost Bear, Balmung server
#11 Mar 30 2013 at 3:32 PM Rating: Excellent
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87 posts
I would eat broken glasses, than deal with C&B.
If C&B are the only company left on earth that sells air, I would rather choke to death, than deal with them.
...
...
etc.

#12 Mar 30 2013 at 6:58 PM Rating: Good
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Needs to be in giant flaming letters in the sky: Don't f*cking use Click & Buy.
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I've seen things you people wouldn't believe. Airships on fire off the shoulder of Bahamut. I watched Scapula Beams glitter in the dark near the Three Mage Gate...

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You're new here, aren't you?
#13 Aug 01 2013 at 11:39 PM Rating: Good
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Sorry for a bit of a necrobump here. With the impending re-release of 14, I'm gonna try again to get this fixed. I heard Square wised up and dropped these guys as of the 31st, and gave us the option to pay Square directly, JUST LIKE EVERY OTHER MMO. It's about time. Anyone have any success stories with getting a Click and Buy nightmare fixed?

Edited, Aug 2nd 2013 1:39am by garethrogue
____________________________
Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


#14 Aug 02 2013 at 6:31 AM Rating: Good
All you do is go to the Square Enix website and put your CC billing in there. I've been using it since just after they offered it again with no problems. (I was using the Ultimate Pay + Crysta method before.)

#15 Aug 02 2013 at 7:42 AM Rating: Excellent
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One note to people who still use click and buy:

If your monthly subscription was before 31st of July, you updated your payment info from C&B to CC...
C&B will still take payment for your SE account if you didn't go to C&Bs website and instruct them to stop taking payments from you.
Sounds dumb but I forgot to close my C&B account after updating my payment info on square management account as that part is not done automatically.
____________________________
Lu Shangs Fishing Rod obtained: Feb 2005
Maat's cap Obtained: Saturday 31st July 2010
Ebisu Fishing Rod Obtained: Sunday 8th August 2010
#16 Aug 12 2013 at 10:31 AM Rating: Good
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438 posts
I finally was able to get in touch with a Square customer service rep. This was the single worst customer service experience of my life.

Agent Jordan G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: sure, no problem
Agent Jordan G: Hello my name is Jordan, may I please have your name?
You: Thomas
Agent Jordan G: I see you are having a issue with the world transfer service?
You: a few years ago I paid to transfer from one Final Fantasy XI server to another, well because clickandbuy initiates payment from outside the US, my bank refused to allow the withdrawl
You: I tried to resolve the issue, but was never able to before both Square and clickanbuy terminated my accounts
Agent Jordan G: Have you contacted Click and Buy?
You: yes, but they're insanely difficult to communicate with
You: it's not an exaggeration to say it sounds like their customer service is run off of some cell phones, in a bsement in London
You: and the hoops they force you to jump through to make a payment were beyond what I was willing to go through
Agent Jordan G: I'm sorry but you will have to contact Click and Buy to pay off the fees. We do not take any payment information here.
You: they actually asked me to send them a photo copy of a bank statement, my driver's license, front and back, and they wanted my routing number and checking account number
You: but isn't the money owed to Square? It was a transfer from one of your servers to another
Agent Jordan G: We use 3rd party billing so the fees are with Click and Buy.
You: ok, well is it at all possible to get my account reactivated?
Agent Jordan G: Not with out paying the fees first. Once you pay the fees Click and Buy will contact us and we can release the account.
Agent Jordan G: Are there any different issues I can assist you with right now?
You: no, that's it. I just feel it's impossible to pay click and buy, so I really don't know whow I'm supposed to accomplish what you ask of me

These next three messages were sent at once. He disconnected before I could reply.
Agent Jordan G: You can email them form there support site at www.clickandbuy.com or call them at 1-877-265-7821.
Agent Jordan G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Jordan G has disconnected.



Clickandbuy's email address is blocked through yahoo. If you try to reply to any email they send you, yahoo kicks it back and gives you a warning and says the recipient is "blacklisted". Their phone service is beyond atrocious. Have you ever tried to carry on a conversation with a guy with an Indian and British accent, from their cell phone, in a basement in London?

Of course I wasn't able to convey any of this to that horrible Square chat representative. It's too bad clickandbuy was dropped by Square, they almost deserve each other.....

I don't know the point of this post. I guess I just want to vent at this point. I feel like I've been dragged into a quagmire by the two most incompetent companies on the face of the planet Earth.

Edited, Aug 12th 2013 12:31pm by garethrogue

Edited, Aug 12th 2013 12:32pm by garethrogue
____________________________
Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


#17 Aug 12 2013 at 10:54 AM Rating: Good
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595 posts
Nevermind. Don't post before coffee.

Edited, Aug 12th 2013 12:56pm by DomfranciscoOfIfrit
#18 Aug 12 2013 at 11:15 AM Rating: Good
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438 posts
Spoke to clickandbuy on their staticky phone line. The only way to make the payment is to wire the money. The outstanding bill is 30 bucks, and banks generally charge 30 for money transfers of this nature, totaling 60 to get this nightmare fixed.
____________________________
Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


#19 Aug 13 2013 at 12:34 PM Rating: Excellent
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I can imagine that most people who read this will think "dam that sucks but there are two more choices you can take now:"
"Buy SoA collection and start from scratch or quit the game for good."

I do admire your resolve though :(
____________________________
Lu Shangs Fishing Rod obtained: Feb 2005
Maat's cap Obtained: Saturday 31st July 2010
Ebisu Fishing Rod Obtained: Sunday 8th August 2010
#20 Aug 17 2013 at 12:46 AM Rating: Good
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438 posts
Janeash wrote:
I can imagine that most people who read this will think "dam that sucks but there are two more choices you can take now:"
"Buy SoA collection and start from scratch or quit the game for good."

I do admire your resolve though :(


I greatly appreciate your kind words. In order to get this fixed I'd have to pay 60 bucks. I suppose I could consider that, but only as a last resort. I've learned to live with the reality that oftentimes we can never get back the best days of our lives. They're a closed chapter. This may very well be one of those incidents. I think now I can just hope that XIV is as good as XI was, and I can create some new memories there.

____________________________
Star Swirl on Behemoth AKA Best-hemoth AKA The Cool Kid's Table----60AST, 60WHM, 60SCH/SMN, 60BLM, 60MNK, 38 PLD, 34DRG, 31NIN, 27MRD
FFXI- Derpypony on Asura
Check out the Dream Network, a Twitch.tv community for XIV fans, featuring notable streamers like Mr. Happy, MTQcapture, Rahhzay, and Slyakagreyfox! http://dreamnetwork.tv/forum/index.php
Then maybe check out myself, EquestriaGuy, on twitch at http://www.twitch.tv/equestriaguy


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