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Connection Terminated Error messageFollow

#1 Feb 06 2013 at 1:13 PM Rating: Good
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So since I have come back to FFXI a few weeks ago I have been getting this error message at completely random times and usually multiple times a day. It says, "Connection terminated or not available" and then there's an error code which I can't remember and it says to check my connection and try again.

Sometimes I play for hours and never see this message. Other times it happens every 15 minutes until I get fed up with it and stop playing. I run FFXI in the PlayOnline windowed mode. I play with everything on moderate or low settings. I don't use mods, hacks or anything of the sort (not that I think that would make a difference, but just covering everything). My internet otherwise has no problems. It never goes out or stops working. The internet that I am on does have a rather low upload speed (I think it's 5 or 6 MBPS upload speed and either 10 or 15 MBPS download speed, but I could be completely wrong. For some reason that doesn't sound right now that I look at it), but I have not had any problems when playing other games online with a console or my PC or MAC.

I have also not contacted customer support yet because I have bad experiences with all forms of it so I am trying to leave that as a last resort and just seeing if I can find an explanation and/or solution before resorting to that.

If I think of any other pertinent information I will edit the post, but that's all I have right now. Thanks a lot for any information in advance.
#2 Feb 06 2013 at 5:44 PM Rating: Excellent
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Speed isn't really much of an issue. I play on 6 mbps download without any problems. What it sounds like, however, is that you either have a high latency connection, or an intermittent connection.

#1 is often caused by satellite or a weak wireless signal. Satellite internet is notoriously terrible for gaming. A weak wireless signal is a pretty easy fix - get a stronger wireless access point and a matching wireless dongle.

If you're on a LAN cable or DSL connection (****, even dial up is better than satellite), then it's like #2. An intermittent signal is usually a problem with the ISP itself. Your line outside could be lacking proper insulation, or a squirrel may be chewing through it. I lost my connection to FFXI any time a train went by when I lived right next to some old tracks - they were buried under the street, but so was the phone box, and the interference from the live tracks a mile away was enough to kick me off FFXI like clockwork. Contact your ISP and ask them to check the insulation around your home. Specifically mention that speed is not the issue, but your connection's stability is a problem.
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#3 Feb 06 2013 at 6:15 PM Rating: Decent
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Okay, awesome, thanks a lot. I'll check that out. To be honest, I don't know if I use DSL or cable internet, but I know I don't use a satellite (unless that is what cable internet is), but I do use a wireless router. I noticed you mentioned the dongle. If I were to just use an ethernet cord to connect my computer to my router could that potentially fix the problem?

EDIT: Actually, just saw that you said the dongle and stronger access point was for satellite. But still, I guess it can still apply.

Edited, Feb 6th 2013 7:17pm by Gaoshun
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#4 Feb 06 2013 at 8:19 PM Rating: Good
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I've played on wireless a long time and had very few problems. Quick tip tho; if you use wireless router, check the signal strength with a Ipod or a Nintendo DS or a 3DS. You want it good and strong, nearly all bars. If you're missing more than 1-2 bars or it frequently drops way below that and wewaws you could have connection problems, from my experience. (We had really weak signal strength in the basement; Neko was always d/cing or lagging)

So yeah, direct connecting could solve your problem if there's nothing you can do about the signal strength. It's been better since I swapped to wireless N (we went wireless since when we set up the network, my dad walked with crutches/canes and wires strung around would make him fall. Mom still doesn't want wires!) Also consider getting a faster router; I'm on a Wireless N router and no connection issues with FFXI.

Also make sure you got the security on; you might have some donk mooching your net without you knowing it, which can also cause lag/dcing. (I know that from experience too; we had no security for a good while b/c we live way out in the woods; a former neighbor started mooching and we had lag problems until we caught him) You want at least WEP (which will keep out Joe Ordinary; it won't keep out a determined nerd though), WPA only if you don't have a Nintendo DS (since DS's will not work with WPA. WPA is more secure though.). I think you can look up things about that on the internet. Here's a Lifehacker article on that subject.

Edited, Feb 6th 2013 9:23pm by maryadavies
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#5 Feb 06 2013 at 9:03 PM Rating: Good
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Gaoshun wrote:
Okay, awesome, thanks a lot. I'll check that out. To be honest, I don't know if I use DSL or cable internet, but I know I don't use a satellite (unless that is what cable internet is), but I do use a wireless router. I noticed you mentioned the dongle. If I were to just use an ethernet cord to connect my computer to my router could that potentially fix the problem?

EDIT: Actually, just saw that you said the dongle and stronger access point was for satellite. But still, I guess it can still apply.

Edited, Feb 6th 2013 7:17pm by Gaoshun


No, you were right, it was an either/or thing. You can definitely test it out by plugging in directly with an Ethernet cable. If you're still dropping, it's a problem with your ISP in all likelihood.

Edit: I'll also add that we had a very similar problem while visiting someone with an older wireless router, because the router only had two internal radio antennas, and we were trying to use three laptops, multiple devices, cell phones, etc. The two antennas could not keep up and eventually the wireless NAT box started behaving badly. Modern routers and access points have more than one or two antennas and much better collision handling.


Edited, Feb 6th 2013 10:07pm by catwho
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FFXI: Catwho on Bismarck. Once again a top bard on the server: Dardaubla 90 on 1/6/2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest on Lamia - Member of The Swarm and leader of Grammarian Tea House chat LS
#6 Feb 06 2013 at 9:25 PM Rating: Decent
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Okay I will try and increase the signal strength and I will also try plugging right into the router with an ethernet cable. If those don't work I'll consider it an ISP like you said and look into fixing that. Hopefully it is not the ISP, as I would rather not deal with that. But, we will see.

Thanks for all the info guys. It was all really helpful and I really appreciate it.
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