The more original information you have, the better, especially since it was frozen due to a hacking. If you can find the original POL registration code used to create the account, you'll have better odds of SE playing nice.
____________________________FFXI: Catwho on Bismarck. Once again a top bard on the server: Dardaubla 90 on 1/6/2014
FFXIV: Katarh Mest on Lamia - Member of The Swarm and the League of Extraordinary Crafters
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.