The more original information you have, the better, especially since it was frozen due to a hacking. If you can find the original POL registration code used to create the account, you'll have better odds of SE playing nice.
____________________________FFXI: Catwho on Bismarck. Screw endgame. Let's do Assaults! Captain Rank 11-4-2013
FFXIV: Taprara Rara on Balmung || Ornlona Wistuwyn on Ultros || Katarh Mest on Lamia
The official SE FFXIV forums are the Mos Eisley of the Internet.