The more original information you have, the better, especially since it was frozen due to a hacking. If you can find the original POL registration code used to create the account, you'll have better odds of SE playing nice.
____________________________FFXI: Catwho on Bismarck: Retired December 2014
FFXIV: Katarh Mest and Taprara Rara on Lamia Server - Member of The Swarm Curator of the XIV Wallpapers Tumblr
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.
and the XIV Fashion Tumblr