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Character sprites not showing up!Follow

#1 Nov 07 2012 at 11:24 AM Rating: Excellent
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I just started to play FFXI again, and I'm in the 14-Day Free Trial version. When I log on, characters just don't show up! Their names are there, their shadows are their, etc, but I can't see character sprites! My computer is as follows...

=============================== System =================================

CPU = Unknown Genuine Intel(R) Processor with MMX
CPU Speed = 2299 MHz
No. of CPUs = 4
OS = Microsoft Windows Vista Service Pack 1 Ver 6.01.7601
Version of DirectX = DirectX10.0
Main Memory = Capacity:4010MB : Free Space:2193MB
Drive [C:\] = Local Disk Free Space:240.06 GB(Capacity:421.91 GB)
Drive [D:\] = Local Disk Free Space:26.77 GB(Capacity:29.00 GB)
PlayOnline Viewer Install Path = C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\
FINAL FANTASY XI Install Path = C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\
TETRA MASTER Install Path = C:\Program Files (x86)\PlayOnline\SquareEnix\TetraMaster\
Graphics Card = Intel(R) HD Graphics 3000
Type of Chip = UnKnown Video Chip
Video Driver = igdumd32.dll
Version = 9.17.10.2867
Updated = Wednesday, October 10, 2012 2:22 AM
VendorId = 0x8086
DeviceId = 0x0116
SubSysId = 0x397517AA
Revision = 9
VRAM =
AvailableVidMem = 64.0MB
AvailableTextureMem = 1691.0MB
Sound Card = Headset Earphone (2- Microsoft LifeChat LX-3000 )
Sound Driver = {0.0.0.00000000}.{989e34a8-96c8-4af7-a3c2-15236a67c38e}

I don't know if any of that helps. Help me!

#2 Nov 07 2012 at 11:37 AM Rating: Default
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I would try and download the directX 8.0 & 9.0 redistributable and install them.

http://www.oldversion.com/download.php?version=%2Fdownload-DirectX-8.1.html

http://www.microsoft.com/en-us/download/details.aspx?id=31217 (9.0)

btw, I've always had issues with screen lag, zoning loading times, etc with Intel HD chipsets. Not sure if you run a laptop or desktop, but if you can use something else.. anything else.. lol. Radeon HD or NVidia 400+ PCIE graphics cards, then you're better off.

Mokatu

Edited, Nov 7th 2012 11:40am by mokatu
#3 Nov 07 2012 at 2:51 PM Rating: Decent
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I'm having the same issue as well, under much the same circumstances, Playing on a lap top using Intel Integrated graphics, I've messed with a bunch of settings both in FFXI's settings and my GPU's settings... nothing seems to be working.

edit: Tried installing both Dx8 and 9 Redist. and it didn't fix the problem sadly... tried rolling back graphics drivers as well and it didn't help
Edited, Nov 7th 2012 4:31pm by VazDeverence

Edited, Nov 7th 2012 4:42pm by VazDeverence
#4 Nov 07 2012 at 4:17 PM Rating: Good
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Just for curiosity's sake, if you can at least log in with said characters, try taking off all their gear and relogging to see if they show. It might suggest a corruption in any files related to the equipment you had on, since at the very least, missing equipment files can lead to giant blank spaces in-game.
#5 Nov 07 2012 at 5:44 PM Rating: Decent
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Tried it. Sadly, didn't work, all character models are invisible, both mine, other players and NPCs/Mobs... the worst part is that other than that it runs perfect :)
#6 Nov 07 2012 at 5:58 PM Rating: Excellent
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Rated up OP for saying "sprites".... because it sounds so much better than *shudder* toons...
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#7 Nov 07 2012 at 9:31 PM Rating: Decent
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Just tried the POL file repair, and no errors were found with FFXI so it isn't that either... tried everything I can think of, maybe FFXI just won't run properly on the Intel HD VGA...
#8 Nov 07 2012 at 10:16 PM Rating: Excellent
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The fact its having issues rendering everything not the environment isn't a good sign, either with the integrated audio or an issue with Vista. Though now that I think about it, if you haven't downloaded this, Vista may be your issue.

It's not ideal, but if you don't mind a fresh install, that might be the only way to fix it as I had West Saruta corrupt for me once and couldn't find any way to fix it other than doing that. Though, now that I think about,
#9 Nov 07 2012 at 10:34 PM Rating: Decent
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nah using the vista/windows 7 version of POL so it isnt that... could the integrated audio really effect graphics though?

gonna give it til tomorrow then just say F it and do a fresh install

At any rate, thanks for the help. I really appreciate it.

Gonna go ahead and do a fresh install of everything, at the very least that way I'll know if that's my problem or not.

Edited, Nov 7th 2012 11:36pm by VazDeverence

Edited, Nov 7th 2012 11:38pm by VazDeverence
#10 Nov 07 2012 at 10:38 PM Rating: Excellent
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Er, meant video.

Problem with XI is that it's not ported particularly well to the PC. While an integrated card nowadays may be well enough to a handle a game of this age, it just might not be communicating properly. Trying to run the game with the unofficial Windower might be worth a shot, too, as it does fiddle with the graphics a bit on its own to render. Might actually solve your problem.
#11 Nov 07 2012 at 10:41 PM Rating: Good
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Gatero wrote:
Rated up OP for saying "sprites".... because it sounds so much better than *shudder* toons...

I still think of Who Framed Roger Rabbit? every time I hear that term :/
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#13 Nov 08 2012 at 8:49 AM Rating: Decent
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It's the Intel HD video card. I have an ultrabook that has both Intel AND NVidia. When I tell it to use the Intel (default for some odd reason) the characters don't show up. exact same issue as you. As soon as I tell it to use NVidia, it work.

That being said, I have FFXI on my work macbook air with only an intel card. Anyone find a solution?
#14 Nov 08 2012 at 10:34 AM Rating: Good
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zeovalefor wrote:
It's the Intel HD video card. I have an ultrabook that has both Intel AND NVidia. When I tell it to use the Intel (default for some odd reason) the characters don't show up. exact same issue as you. As soon as I tell it to use NVidia, it work.

That being said, I have FFXI on my work macbook air with only an intel card. Anyone find a solution?


My last 2 laptops have fun ffxi just fine on intel integrated graphics. First was a vista machine that later upgraded to 7, and my current is a 7. Maybe I've been lucky but I've never run in to driver issues or any other problems that seem rampant.
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#15 Nov 08 2012 at 11:10 AM Rating: Decent
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Hey guys, OP here. Thank you for your response and assistance. Some more notes about my particular issue...

I'm on the 14-day free trial install, but when I tried to use the American region 14-day install the page had 404ed. My buddy and I hopped over to the European one, downloaded it from there, and then were having install issues where the cabinet1 and cabinet11 file, so he actually had to torrent them, and replace the existing ones. We both installed from the same files and his works (on an Intel chip) perfectly fine. My character models will not show up. I've tried everything short of re-installing. If it was a glitch with my characters wardrobe, I would still be able to see other character models as well, right? I think just trying to reinstall is the way to go at this point.
#16 Nov 08 2012 at 11:15 AM Rating: Good
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Resinstalling might fix the issue. The file check isn't perfect, so this would make sure you have no corrupt files (unless you get another corrupt file...).

You could try coping files from your buddy's PC to replace data files as well (mainly the ROM directories) and see if that works. It would probably be faster than reinstalling.

Edited, Nov 8th 2012 11:17am by xypin
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#17 Nov 08 2012 at 11:34 AM Rating: Decent
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Don't bother reinstalling, I did overnight and its still the same, I tried using the windower as well, same problem...I'm about ready to give up on it.
#18 Nov 08 2012 at 6:44 PM Rating: Decent
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Mine does the same thing under window 7 it boots but cant see the characters. even on lowest setting the lag is so bad the characters wont load but everything else will.
#19 Nov 08 2012 at 9:50 PM Rating: Decent
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one thing I thought of, does anyone know of any 3rd party drivers that we could try?
#20 Nov 08 2012 at 10:03 PM Rating: Good
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Erecia wrote:
Gatero wrote:
Rated up OP for saying "sprites".... because it sounds so much better than *shudder* toons...

I still think of Who Framed Roger Rabbit? every time I hear that term :/

Hide me Eddie...PPllllleeeeaaassssseee!!!!

Anywho, make sure that you have DirectX 9.0c installed. I know from experience, that it can cause a lot of issues. If you have DirectX 9,10, or 11 installed, still google DirextX 9.0c, and install it. I hope this helps.

Edited, Nov 8th 2012 11:04pm by Teneleven
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#21 Nov 08 2012 at 10:32 PM Rating: Decent
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Installed DX9.0C and sadly it didn't solve anything :(
#22 Nov 09 2012 at 6:36 AM Rating: Good
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Your computer isn't located perilously close to any dip ?

Sorry, I got nothing but humor to add. I do hope you find the cause.
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#23 Nov 09 2012 at 10:09 AM Rating: Decent
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I don't want to give up on FFXI, but this is my only computer so unless I can get this problem fixed I'm stuck waiting until I get a different PC. :(
#24 Nov 09 2012 at 2:30 PM Rating: Decent
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Are you on a desktop PC? Could you pick up or borrow a video card and try that? You wouldn't need to spend much at all just for FFXI.
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#25 Nov 09 2012 at 5:24 PM Rating: Decent
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I think I did notice was when I launched the POL viewer config it had launch POL player in window mode checked. I unchecked it & it played awesome. Logoff then back on and the POL window mode was chked again but would NOT uncheck. Now unplayable
#26 Nov 10 2012 at 6:09 AM Rating: Good
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Ok, a couple things i can think of are as follows:

1) Have you upgraded your graphic drivers recently? You may need to get the newest drivers, or in some cases, i've heard of rolling back drivers to help.

2) Have you made any registry tweaks to improve the graphics? You may have input an incorrect value, or if you haven't, maybe you should try it. You can find the guide here.

Just a couple of things that may get you closer.
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#27 Nov 15 2012 at 5:58 AM Rating: Decent
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Just thought I'd check in, anyone figure out a solution? Playing on the PS2 currently, but since SoA won't be coming to NA PS2 it kinda sucks...
#28 Nov 15 2012 at 8:06 AM Rating: Excellent
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Any graphic issues with a laptop are more than likely going to be the result of the video card, especially if integrated. Downside of laptops is they're also harder to upgrade the hardware on. If you're really set on keeping with the game, consider looking for an older PC on the cheap you could use exclusively with XI and would at least support one PCI-E video card. At the very least with my old PC, I can attest that a NVidia 480XT or some such was more than adequate for the game, and by now it's at least an 8 year old card. It's unfortunate, but integrated graphics tend to translate to not being optimized for gaming.

Otherwise, everyone's pretty much covered the bases. File check, DirectX, reinstall, proper POL version, and vid card drivers. Also unofficial windower (since official sucks) and possibly tweaking registry values if you're confident with that, but that's usually more for improving graphics than literally fixing them.
#29 Nov 15 2012 at 10:14 AM Rating: Excellent
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I hate to be the bearer of bad news but if you've done everything you can to run down this problem, your vid chip/integrated card may not be able to handle it, or 3D much at all. This is why I recommended in my guide that you run the benchmark before you install. I should go back and add both on low and high. From what I've seen the bench usually shows if you can run it before you install, which saves some hassle. That might of even shown your erm, no chara problem before you installed. (It does show a massive amount of taru at one point)

All I can say is consider getting a desktop PC; used will work as long as it has a decent video card. Or if your heart is set on a laptop, get one that you can play newer games on so you KNOW it can handle 3D graphics, even if you have to install the older DirectX first. I mean I'm still running it on a 9 year old desktop pc that I'm thinking of repping soon as I can scrape up the $$ because I need to go to Windows 7 very soon or I won't get windows updates anymore. (Since it's so old, I'd rather go whole hog and basically get a new pc, tho I'm going to put a new pc under it really; total rebuild. All my pcs have been custom builds) And its vid card (another reason I'm a tad worried and want to rebuild; I can't get a rep anymore without jumping though some major hoops) is a AGP card.

Edited, Nov 15th 2012 11:25am by maryadavies
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#30 Nov 15 2012 at 10:59 AM Rating: Excellent
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You can get some decent bare bones kits from NewEgg for just a few hundred dollars. If you want prebuilt, I might suggest taking a look at NewEgg's refurbished systems. I can personally vouch that the HP DC5800 is a pretty solid system for its age (that's what I'm typing on right now at work!) and you can get it re-furbished with Windows 7 for under $200. Just drop in a PCIex16 video card (can be had for $30) and its good to go. It runs FFXI without a struggle.
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#31 Nov 15 2012 at 11:13 AM Rating: Excellent
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Thank you catwho for that! I'll look for those barebones kits when I can work up the money (it's that tight). One of my worries was getting Windows 7 legally; as I said in the guide, I like to know where my software has been, and that goes triple for my operating system. I plain flat out refuse to pirate anything. And with operating systems, I prefer to have the physical disks because sh*t happens that can cause you to reload the operating system sometimes.

That also reduces my estimate for getting it done. Buy barebones, I assume that includes windows, and then a vid card and hdd; I proly could get it done (and hand my old one off sans hdd for Neko to turn into a linux fileserver) cheaper than I thought. I thought I'd have to spend about $1k for a decent system. ^^ (I repped my hdd not too long ago so it's still good, I'd reformat it for a data drive since I could get a much bigger one for the main disk)

Anyway, for now this pc runs FFXI without a struggle but yeah. With Windows XP basically due to go out of support, I'd rather go to windows 7 soon as I can work up the money to upgrade the system. ^^

Edited, Nov 15th 2012 12:25pm by maryadavies
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#32 Nov 15 2012 at 12:25 PM Rating: Excellent
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You should be careful because some bare bones come with the OS, and some don't. "Windows 8 ready" may not actually have Windows 8 included.

My base kit was $297 without an OS. I added in a very good $75 video card with the initial installation. Then, over the last year and a half, I upgraded to 16 GB of RAM ($50 for four 4 gig DDR3 sticks), a 120 SSD for the OS ($109), a new PSU ($60), a 2 tb external USB for backups ($89), and two new 22" LED monitors ($200.) At this point, the only thing I can still upgrade is the CPU (the kit came with an AMD Athlon II X4, but an AM3 socket motherboard so I can still go up to a six core Phenom II), and I still haven't broken a thousand dollars for a gaming class workstation yet.

The DC 5800 I linked comes with Windows 7 as part of its refurbishment.

Edited, Nov 15th 2012 1:26pm by catwho
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Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest on Lamia - Member of The Swarm and the League of Extraordinary Crafters
#33 Nov 15 2012 at 12:53 PM Rating: Decent
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haha the funny part is this Laptop runs Aion very well, the character models show up on the benchmark which is really weird lol, Thanks for all the help in this thread... I'll just wait until I get my tax return, I planned on building a BEAST then anyways :)
#34 Nov 15 2012 at 7:59 PM Rating: Excellent
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I had the same problem on my Macbook Air with graphics card Intel(R) HD Graphics 3000 (running on bootcamp) which I use on my travels. The problem is actually with the latest graphics driver (v9.x.x.x) which is updated in a windows update. The solution will be to do a rollback on the graphics driver to the previous version (8.15.10.2696).
#35 Nov 16 2012 at 12:01 AM Rating: Excellent
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Kelvar I love you, Installed the Driver Version you specified and it works like a charm now, I guess I just didn't roll my drivers back far enough. Thanks alot man, and thanks to everybody for your patience.
#36 Nov 16 2012 at 9:55 AM Rating: Excellent
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Congrats on getting it working!

Now, be careful - if you have automatic Windows updates turned on, it'll try to reinstall the newest version. You can block or hide the update on the Windows Update.
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Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

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#37 Nov 16 2012 at 11:38 AM Rating: Decent
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WAAAAAAY ahead of you on that, thanks for the warning though :)
#38 Nov 17 2012 at 11:20 AM Rating: Decent
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kelvar007 wrote:
I had the same problem on my Macbook Air with graphics card Intel(R) HD Graphics 3000 (running on bootcamp) which I use on my travels. The problem is actually with the latest graphics driver (v9.x.x.x) which is updated in a windows update. The solution will be to do a rollback on the graphics driver to the previous version (8.15.10.2696).

I want to do same thing but will not let me roll back drivers.
#39 Nov 18 2012 at 12:09 AM Rating: Decent
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Hello, my old gaming laptop just died so I bought an alienware m14x with windows 8. After loading it up and fresh install, I have the same problem. No characters are loading on the screen. The laptop has the following specs:

PROCESSOR 3rd Generation Intel® Core™ i7-3630QM (6MB Cache, up to 3.4GHz w/ Turbo Boost 2.0)
OPERATING SYSTEM Windows 8, 64-bit, English
MEMORY 8GB (2 X 4GB) Dual Channel DDR3 at 1600MHz
HARD DRIVE 500GB 7,200 RPM SATA 3Gb/s
VIDEO CARD 2 GB GDDR5 NVIDIA® GeForce® GT 650M with Optimus™
LCD PANEL 14.0" High Def (720p/1366x768) with WLED backlight
WIRELESS CARDS Intel® Centrino® Wireless-N 2230 With Bluetooth 4.0
INTERNAL OPTICAL DRIVE Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)

I do not know much about laptops, but I found out after I purchased it that it has an additional graphics card integrated Intel(R) HD Graphics 4000. From what I have read, the computer can determine when it is appropriate to switch between the two.

I would like to try the driver rollback fix, but do not know where to begin. Can anyone help?
#40 Nov 18 2012 at 1:54 AM Rating: Decent
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FFXI's render-to-texture method makes it appear to be a 2D game to modern hardware, hence it doesn't prompt switching to the NVidia graphics.

I don't remember if there was a method to force it to the dedicated card.
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#41 Nov 18 2012 at 2:18 AM Rating: Excellent
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Shot in the dark, but Nvidia's control panel has a Manage 3D settings where you can specify a particular program. May have to tweak it for both POL and whatever exe FFXI uses.
#42 Nov 18 2012 at 4:21 AM Rating: Good
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FFXI is just POL.exe, trufax. You can tell by enabling FXAA and junk depending on driver.
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#43 Nov 18 2012 at 9:17 AM Rating: Good
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Awesome, thank you very much. This was a very quick solution for those suffering the problem that have an NVidia card and the Intel HD 4000 card. I went to the NVidia graphics settings menu, selected the 3D Manager and found the FFXI (POL) program and set it to use NVidia card instead of the automatically selected Intel HD 4000 card. This leads me to believe that whether due to a driver error or not, the Intel HD 4000 card was the problem. Since my fix was simple, I did not have to roll back any drivers. Thanks again!
#44 Jan 09 2013 at 3:54 PM Rating: Good
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I am having the same problem, the only thing is I cannot roll back my Intel drivers because I have a new Windows 8 PC and there are no drivers before the ones I have now.

Please help!!
Necro Warning: This post occurred more than thirty days after the prior, and may be a necropost.
#45 Jan 09 2013 at 5:23 PM Rating: Excellent
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PatchesDG wrote:
I am having the same problem, the only thing is I cannot roll back my Intel drivers because I have a new Windows 8 PC and there are no drivers before the ones I have now.

Please help!!


I had the same problem as you with a new laptop I got for Christmas. What I ended up doing was getting a hold of a copy of Windows 7 and formatting / install Win 7 instead of 8.

After that I had two things go my way. 1) I was able to get an older version of the graphics driver that worked with my laptop 2) I wasn't using Windows 8 anymore.
#46 Jan 09 2013 at 9:07 PM Rating: Excellent
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I had the same issue with my lappy.

Roll back the driver a bit:
Right click bottom left corner -> Device Manager -> Display Adapters -> Right click HD 4000 -> Properties -> Driver tab -> Update Driver... -> Browse my computer... -> Let me pick... -> Intel(R) HD Graphics 4000 (Microsoft Corporation - WDDM 1.2)

Be careful Windows Update doesn't just put the new driver back on.

Intel is aware of the issue: http://communities.intel.com/message/176296

Edited, Jan 10th 2013 12:58am by Whogie
#47 Jan 25 2013 at 8:21 PM Rating: Good
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Curious if anyone can help me out as well, since I am having this problem as well. I've gone through and checked everything i could, according to intel i have "Intel® Processor Graphics 2000", not sure if that is the same that everyone else has been talking about.
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#48 Jan 25 2013 at 9:32 PM Rating: Excellent
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Shampsneko wrote:
Curious if anyone can help me out as well, since I am having this problem as well. I've gone through and checked everything i could, according to intel i have "Intel® Processor Graphics 2000", not sure if that is the same that everyone else has been talking about.


I believe the IPG 2000, 3000, and 4000 all seem to be the ones that have the problems with Windows 8.
#49 Jan 25 2013 at 10:46 PM Rating: Good
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I have Windows 7 Ultimate :/ and fix that anyone has figured out?
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#50 Feb 13 2013 at 8:55 PM Rating: Good
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Solution:

Back down to older video drivers.

I had to do this for my son's laptop after a fresh install; I initially grabbed the latest Intel drivers off the ASUS site and he couldn't see any character models. After we removed them and went to the previous version, everything was fine.

We also tried installing DX9, I'm not sure if that affected anything.

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#51 Apr 20 2013 at 4:41 PM Rating: Decent
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check out this video for people who have the same problem with a Windows 7 or 8 system, (under windows 8, cannot install older drivers v 8.xxxx)

http://www.youtube.com/watch?v=5DBiwTcfbHI
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