I pretty much get the whole, "You're a computer genius!" thing from my family, too. All I do is play games, surf boards related to said games, download some shows from time to time, and basically do the flow chart thing when I can't figure something out. Anything beyond that is basically the fruit of years of trial and error I couldn't even tell someone I know about until presented with the situation that calls upon that dusty knowledge. And when I can't figure something out? Holy sh*t, I'm the most useless, stupid person ever in their eyes. Of most recent note, my old man got mad he couldn't wifi his phone into my network despite me giving him the code. Not my fault, broski, and I'm not changing the security protocol for every device in the house to troubleshoot just to pander to your fleeting whim.
Anyway, XI having launch issues is pretty much par for the course. If anything, games back then should've been given more leniency for the unknown of the market. Games today STILL have launch issues with congestion, queues, heavy lag, instability, and so on. GW2's launch was so bad in this respect that their AH wasn't up for like 2 weeks and they're still taking it down periodically to fix sh*t. Anyone who played D3 at launch should be intimate with Error 33, too.