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The Most Frustrating Problem EverFollow

#1 Apr 27 2012 at 8:41 PM Rating: Good
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I'm a first time poster and I honestly signed up for an account so I could seek help with my personal FFXI problem - though I would love to have a reason to get back on here!

My main problem is this: when I get through the POL process and go to launch FFXI I (after my first ever install of FFXI on this laptop, I haven't played in years) get the dreaded Direct3D error.
Here's a screenshot of the exact message: http://i228.photobucket.com/albums/ee74/BretTtucker/Untitled.png
(In case that link doesn't work for someone, it says 'Terminated as error occurred in FINAL FANTASY XI. Failed to initialize Direct3D. Please check that this computer has required specifications to run FINAL FANTASYXI.(-1))

So, instant reaction was to run the DirectX Diagnostics Tool (dxdiag) only to see that my Direct3D is, in fact, working. Here's a screenshot of exactly what I see when I use this tool: http://i228.photobucket.com/albums/ee74/BretTtucker/Untitled1.png
Confused as to how FFXI could think it wasn't working, I proceeded to pour my heart and soul over the internet, desperately searching for the answer to my delimna.

So, the point I've come to is this: I honestly cannot figure this out and seek guidance.
Things I have tried:
-Editing the registry, with instructions, to set the resolution properly (due to the fact that FFXI Config window comes up blank with only Default (D) - Help (H) - Okay buttons available. I've read that this is a common issue with the recent version of FFXI but who knows how legitimate that claim is?)
-Uninstalling (completely) FFXI and all of its data and reinstalling it (by that I mean I've had to redownload all of the patches and everything).
-Downloading and attempting to use a certain third-party utility to run FFXI which produced the same results.
-Uninstalling my graphics cards and reinstalling the latest possible drivers for them.
-Updating DirectX, which had no use due to the fact that I have the latest version (DirectX11).
-Simply rebooting my PC.
-And now I post for help seeing as how this issue has no foreseeable resolution.

I've read every single thread on every forum that has anything to do with FFXI issues for like 10 pages on Google (no kidding) and the all say the same thing: that its a "resolution setting" issue and must be fixed (via the registry in my experience), that I need to redownload drivers for my graphics card, that I need to try to uninstall and reinstall FFXI and everything inbetween.

It seems to me that no one really has exactly the same issue as me or has not received a real resolution for their problem and has probably abandoned all hope. So, I beg of you, my fellow lovers of Final Fantasy, please assist me - and possibly others - in resolving this issue and getting me in the world of Vana'diel!


As an addendum, my PC specs are as follows:

HP Pavillion dv6 LM720AV
Windows 7 (64-bit)
Intel(R) Core i7-2630QM CPU @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processors
Graphics Cards (Switchable, one is a simple Intel HD) - AMD Radeon HD 6400M (6450M I believe) with 4GB memory
6GB RAM
750BG HDD, which has plenty of room for the 12GB possible from FFXI.
If I have forgotten any necessary specs, please let me know so I can relay them to you.

Another screenshot that might be helpful is the "System" tab of my dxdiag tool: http://i228.photobucket.com/albums/ee74/BretTtucker/Untitled2.png

Thanks so much in advance for your help, I'm sorry that this post is so painfully long but I did not want to skimp on the details. This is killing me, I just wanna play some FFXI! Smiley: lol

Edited, Apr 27th 2012 10:42pm by brettxtucker
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#2 Apr 27 2012 at 9:32 PM Rating: Good
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Download and install DirectX 9.c or whatever it is from MSs site. It's not the same thing as 10 or 11. Hope that works.
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kerberoz wrote:
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#3 Apr 27 2012 at 10:18 PM Rating: Decent
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Thanks so much for your speedy reply TybudX and I apologize for taking so long to see this. I'm gonna try it now and hopefully it's the answer I've been waiting for, fingers crossed!
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#4 Apr 27 2012 at 10:40 PM Rating: Decent
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Any idea how to get FFXI to utilize DirectX9.0c? It seems to have installed but my dxdiag menu says I still have DirectX 11. I'm assuming this is due to the fact that you can't physically uninstall or downgrade DirectX but I figured there was a way for FFXI to find/use DirectX 9.0c if it is installed.

EDIT: When I try to run the installer for DirectX 9, it starts, says it is copying the files (with a progress bar next to it, which doesn't seem to do anything) and skips to a screen that says the files have been installed. I'm wondering if it means it just detected DirectX11?

Edited, Apr 28th 2012 12:43am by brettxtucker
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#5 Apr 27 2012 at 11:13 PM Rating: Decent
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I just remember when I bought a new laptop last year the video card used DirectX 10, and 9.0c wasn't part of the deal. I had to install the package separately. It just worked for me, I don't know where you would look to see if it is installed. Your situation sounded similar to mine with what looks like a new laptop and all, I figured even if it doesn't work you'll still want 9.0c installed. Sorry I can't help more.

edit - I do remember that the install took quite some time. Not like an hour or anything, but it wasn't very quick.

Edited, Apr 27th 2012 11:14pm by TybudX
____________________________
Dooom wrote:
BG elitists <3 haste.

Allatards/uber casuals hate elitists.

Allatards/uber casuals hate haste, as valuing it would acknowledge that elitists are right


kerberoz wrote:
People don't hate emo kids because they're "misunderstood." People hate emo kids because they're useless.


Realix wrote:
PUP is an average to above average DD... when not in a zerg situation... or on particularly hard targets... and when properly configured... on windsday... with a RDM...
#6 Apr 27 2012 at 11:16 PM Rating: Decent
31 posts
I did some more reading and came across a package called something like Jun2010 redist dx. It seemed to have a lot more files that I could use in addition to what I already had for DirectX11. Hopefully it gives me the missing files I needed.
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#7 Apr 27 2012 at 11:40 PM Rating: Decent
31 posts
To add to all of this, I've read more than should be allowed about this problem but it seems to be a problem rooted in DirectX. I've downloaded every possible DirectX file from 8 to 11. I've noticed that in the Steam/SteamApps/ffxi/directx folder there are files pertaining to DirectX (ps: I forgot to mention that I downloaded this from Steam). I tried deleting everything in there and putting only DirectX 9 files in their place. Didn't work, of course because that was a dumb idea, but I'm thinking that if I do a complete whipe of everything FFXI and reinstall overnight tonight it might pick up every possible DirectX file and solve my problem. I hope so, it only makes sense that his issue is based off DirectX seeing that the error message mentions Direct3D. Wish me luck! And thanks for your help so far!
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#8 Apr 27 2012 at 11:42 PM Rating: Decent
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That sounds about right. It should be a compilation of every DirectX up to that point. Still hope yet.

edit - Steam? Have you entered all your registration keys yet? If you are going to uninstall again do it without steam. You can get the files on BluGartr I'm sure, it should be in the stickies somewhere. It could be that Steam is messing you up somehow, and even if it isn't, why slow down the log in process even more?

edit - What I mean to say is that you can use the Steam keys for FFXI without actually downloading and installing through Steam, which only gets in the way.

http://www.bluegartr.com/threads/99953-All-Final-Fantasy-XI-Updates-%28-03-to-12.06.10%29-in-One-Torrent

Edited, Apr 27th 2012 11:52pm by TybudX
____________________________
Dooom wrote:
BG elitists <3 haste.

Allatards/uber casuals hate elitists.

Allatards/uber casuals hate haste, as valuing it would acknowledge that elitists are right


kerberoz wrote:
People don't hate emo kids because they're "misunderstood." People hate emo kids because they're useless.


Realix wrote:
PUP is an average to above average DD... when not in a zerg situation... or on particularly hard targets... and when properly configured... on windsday... with a RDM...
#9 Apr 27 2012 at 11:55 PM Rating: Decent
31 posts
Yeah, I've got it all set up, like I have a new POL ID and everything and I have a Content ID. When I install it from Steam I just put the launcher on the desktop and run it from there, though the same problem appears when I load the game from Steam. I've never been on blugartr, I'm looking for the files but I can't seem to navigate it correctly. I'll try the reinstall method I've thought about and if it doesn't work I can try to just download the files from a different source. Thanks a lot!
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#10 Apr 28 2012 at 9:11 AM Rating: Good
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Not sure if this is applicable, but I've had this problem with other AMD cards in the past and I've had to edit the graphics card config to turn off crossfire in the past.

Again, I'm not the most knowledgeable about graphics cards, but that's a problem i encountered with AMD cards in the past.
#11 Apr 28 2012 at 11:37 AM Rating: Decent
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I'll give it a shot, thanks! I'm still doing the updates since I uninstalled last night but if this doesn't work I'll try your suggestion. Thanks DomfranciscoOfIfrit
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#12 Apr 28 2012 at 12:09 PM Rating: Decent
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It seems to me that, in the newest version of the Catalyst Control Center, there is no option to disable CrossfireX. Is there an equivalent function/slider or something of the sort that achieves the same result? I've read on other forums that one must edit the registry and mess with the xml settings to turn it off. I'd rather not do so though, but the instructions I've found are clear to me if I must. Thanks for your help everyone! Hopefully we can resolve this issue. Smiley: grin
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#13 Apr 28 2012 at 12:42 PM Rating: Good
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I had this error once on windows Vista. My solution was to disable windows UAC and Aero, then re-install as an administrator account (not "run as administrator") but literally install from an admin account all together. The problem is that FFXI installs as different executables, so while your initial installer is getting administrative permissions, the following pieces are not. You sound like you are using steam to do an install, so it should go very smooth, but otherwise, make sure you have the vista/win7 POL installer as well.
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#14 Apr 28 2012 at 12:49 PM Rating: Good
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brettxtucker wrote:
It seems to me that, in the newest version of the Catalyst Control Center, there is no option to disable CrossfireX. Is there an equivalent function/slider or something of the sort that achieves the same result? I've read on other forums that one must edit the registry and mess with the xml settings to turn it off. I'd rather not do so though, but the instructions I've found are clear to me if I must. Thanks for your help everyone! Hopefully we can resolve this issue. Smiley: grin


Think it had something to dowith disabing Catalyst AI...forget exactly.

As for not seeing DirectX....it's an old problem that goes back to an issue with it not finding the D3D files. Usually, the files are registered and in the system directories (where Windows defaults to looking if it's not in an application's folder). People were putting a copy of the D3Dx.dll's and such in the application's directory to resolve it. Ideally, running the offline full installation of DX9c should resolve it, but it sounds like you already tried that. Guess you could go back to 2007 and try dropping the d3d8/d3d9 dlls in yor FFXI folder.

Edited, Apr 28th 2012 2:56pm by BDHERTZER
#15 Apr 28 2012 at 2:29 PM Rating: Decent
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I'm going to try putting any of the DirectX files that aren't in the ffxi folder in there if it doesn't work again. I figured doing so will show the program that I do have the files I need. If not then maybe my issue is much more complicated than I can actually see?
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#16 Apr 28 2012 at 2:31 PM Rating: Decent
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I've downloaded the Win7 POL and will install it after I am through with updating FFXI itself. I'm hoping a combination of this things will help me out, I feel like there are a bunch of minute issues that are creating a larger problem.
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#17 Apr 28 2012 at 3:50 PM Rating: Decent
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By the way, what is the best way to move DirectX files to the ffxi folder if I need to do so? Drag them from the System32 folder? And how do I figure out which ones belong to DirectX 8 and 9? Thanks!
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#18 Apr 28 2012 at 4:58 PM Rating: Decent
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You shouldn't be putting those files anywhere, they are system files. When you do the install everything will get unpacked into a temp folder. After the install the actual files will be where they need to be and your registry should point programs and applications to them as needed. If you have been trying to move these files during this whole process maybe that's what is messing your FFXI install up?
____________________________
Dooom wrote:
BG elitists <3 haste.

Allatards/uber casuals hate elitists.

Allatards/uber casuals hate haste, as valuing it would acknowledge that elitists are right


kerberoz wrote:
People don't hate emo kids because they're "misunderstood." People hate emo kids because they're useless.


Realix wrote:
PUP is an average to above average DD... when not in a zerg situation... or on particularly hard targets... and when properly configured... on windsday... with a RDM...
#19 Apr 28 2012 at 5:20 PM Rating: Good
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The problem first is narrowing down the problem. People tend to be running into some strange issues with Steam installs these days. Make sure you do everything as Admin when you install (right-click, run as Admin), also when launching (again, right-click)--just to rule that out as a potential issue. Also, update everything in Steam thorugh it's interface to make sure all that is up to snuff as well.

Also, what is the specific message you are getting? Is it saying it can't find a D3D file, or is it saying it failed to Init D3D? These are two very different issues. If it is simply failing to init D3D, it could very well be that it just doesn't like the resolutions you are trying to use. Go through the FFXI config and set standard resolutions from the menus and try again. This often comes up because someone manually edited the registry keys and it doesn't like the settings, or there are null values set. If you get errors using FFXI Config when trying to write to teh registry, then there is a bigger issue to be addressed.

The missing DLL problem usually comes from files not being properly registered. If the re-install doesn't fix it, you usually wind up having to manually register them through DOS prompt and regsvr32 commands to register each file. Many just opted to copy the missing DLL into the directory of te programs's executables instead, an old way of fixing things back in the old days as some programs would need specific DLL's to function properly. If you wanted to try that route, you would be COPYING them (right-click) and pasting them into the folder. This only resolves an issue if the program is unable to find the DLL, even when it exists in the System32 folder.
#20 Apr 28 2012 at 5:36 PM Rating: Decent
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Okay, so I took every DirectX dll that pertained to any version of the software, including the D3DCompiler dlls and put them in the directx folder that is located within the common folder of Steam's SteamApps folder. I put that folder in the actual Final Fantasy folder in hopes that it would help it recognize it. Lets see how this works, seeing that just simply putting the files in the directx folder where it was didn't solve the issue.
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#21 Apr 28 2012 at 5:42 PM Rating: Decent
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The message I'm getting says that it has failed to initialize Direct3D. I have tried to use the FFXI Config tool (yes, the US version) though it just comes up blank with buttons at the bottom that don't do anything. The registry has not been messed with since I have reinstalled FFXI but I had the same error message before I even attempted to look at the registry.
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#22 Apr 28 2012 at 5:47 PM Rating: Decent
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TybudX wrote:
You shouldn't be putting those files anywhere, they are system files. When you do the install everything will get unpacked into a temp folder. After the install the actual files will be where they need to be and your registry should point programs and applications to them as needed. If you have been trying to move these files during this whole process maybe that's what is messing your FFXI install up?



No, I haven't move the files from where they originally were installed to. I just recently tried copying them, leaving where they are still, of course. The issue was present well before I tried to mess with anything, though.
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#23 Apr 28 2012 at 6:29 PM Rating: Decent
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Copying the dll files into my FFXI directory didn't help. Any other suggestions?
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#24 Apr 28 2012 at 7:05 PM Rating: Decent
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http://www.playonline.com/ff11us/download/media/sysinfo01.html?pageID=media

I don't know if this thing works or not, but this was on their site from Day 1 and I remember trying it out way back when. Might help, might not.

#25 Apr 28 2012 at 7:13 PM Rating: Decent
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Kriiis wrote:
http://www.playonline.com/ff11us/download/media/sysinfo01.html?pageID=media

I don't know if this thing works or not, but this was on their site from Day 1 and I remember trying it out way back when. Might help, might not.



Not even this little application will work, haha. It stops unexpectedly. Smiley: disappointed
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#26 Apr 28 2012 at 7:56 PM Rating: Decent
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The problem is still, unfortunately, not resolved. I've tried all of these above suggestions and I'm even downloading the patch and disc files from blugrtr like TybudX suggested. Has anyone else had this problem and found a solution or know how to point me in the right direction? Your response is greatly appreciated and the help I've had so far is wonderful, thank you!
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