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Direct Credit Card Payments Now Accepted! (01/26/2012)Follow

#1 Jan 26 2012 at 3:32 AM Rating: Excellent
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PlayOnline wrote:

After receiving plenty of helpful feedback from our customers, we have worked these past few months to implement new payment options for billing. First we introduced additional payment methods for purchasing Crysta, then user-specified amounts of Crysta, and now we're pleased to announce that customers can directly enter credit and debit card information to handle subscription payments. To access the new payment options, simply log into the Square Enix Account Management System!

We hope these new features help to make the FINAL FANTASY XI experience as fun and rewarding as possible.


http://www.playonline.com/ff11us/index.shtml

Edited, Jan 26th 2012 4:32am by Szabo
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#2 Jan 26 2012 at 3:42 AM Rating: Excellent
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/cheer

Looks I'll be resubbing sooner than later.
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#3 Jan 26 2012 at 4:28 AM Rating: Excellent
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#4 Jan 26 2012 at 4:29 AM Rating: Good
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Awesome, I was planning on resubbing at the start of Feb and the whole Crysta thing had me a bit confused. I am way more at ease about resubbing now.
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#5 Jan 26 2012 at 4:30 AM Rating: Excellent
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Szabo wrote:
[quote=PlayOnline]
After receiving plenty of helpful feedback outrage from our customers, we have worked these past few months to implement new payment options for billing. Square Enix Account Management System!


Wtf they were thinking in the first place, I don't know....


Edited, Jan 26th 2012 5:30am by eldelphia
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#6 Jan 26 2012 at 4:33 AM Rating: Good
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Time to finally purchase that second account i've been holding off from.

There's one thing about this though. They make it seem like they've never had it before. How every single person in the game complaining about it meant giving "feedback". And how they came up with this as the brilliant next step, when all they've really done is pretty much made up for their initial mistake. *rolls eyes*

I guess they never do appologize or admit fault.
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#7 Jan 26 2012 at 7:09 AM Rating: Excellent
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Does that mean we finally stop hearing all those complaints :D
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#8 Jan 26 2012 at 7:57 AM Rating: Excellent
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Lonix wrote:
Does that mean we finally stop hearing all those complaints :D

That's a silly question. If there is one thing we excel at, it's complaining.
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#9 Jan 26 2012 at 7:59 AM Rating: Good
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Only took them six -ing months (or 16 months, if you take XIV into account)
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#10 Jan 26 2012 at 8:09 AM Rating: Excellent
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Zafire wrote:
Awesome, I was planning on resubbing at the start of Feb and the whole Crysta thing had me a bit confused. I am way more at ease about resubbing now.


If you didn't know, you don't have to wait until the 2nd to sub and avoid double billing for just a couple days anymore. Basically, if you resubbed today, 30 days from now they'll want payment again.
#11 Jan 26 2012 at 9:39 AM Rating: Excellent
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Is this for all regions or was this announcement just for NAs?

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#12 Jan 26 2012 at 9:44 AM Rating: Excellent
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It was on the NA site but I don't see why it isn't for everywhere.

As for me and my brother, we're closing the Click And Hope account soon as he gets home for THIS instead. :P on them and nice knowing you.
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#13 Jan 26 2012 at 9:46 AM Rating: Excellent
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So after all this **** and 'feedback' they are allowing us to do what we HAD been doing for ~9 years already, but took away, but now gave back?

/slow clap.
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#14 Jan 26 2012 at 9:47 AM Rating: Excellent
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Sweet, guess it's time to finally convert my account from POL to SE!
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#15 Jan 26 2012 at 10:37 AM Rating: Excellent
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Just registered a second EU account, direct payment through CC, 6 diffirent credit card options, no extra requirements or 3Dsecure ********* Was done in under 2 minutes. Painless. Good job SE.
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#16 Jan 26 2012 at 10:59 AM Rating: Excellent
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Lonix wrote:
Does that mean we finally stop hearing all those complaints :D

That entirely depends on whether how bad they screwed it up. Forgive me for being skeptical, but this is SE we're talking about.

If in a couple months nobody has had double charges, canceled accounts, or other billing errors, then maybe I'll switch. But an early adopter, I will not be.

Edited, Jan 26th 2012 12:00pm by VxSote
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#17 Jan 26 2012 at 11:11 AM Rating: Good
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this is awesome.....if they didnt start moving backwards towards 05 ffxi. too little too late, if they did this from the get go i would have still been playing even with the return of the long arduous grind. as it stands they changed payment options it interrupted my playing and gave me enough time to see the changes they were implementing over the course of this change and frankly i dont like it and am glad my money ceased goin to support it.

which is unfortunate caused i liked the changes to the game that made it pick up and play friendly, now that they are goin backwards i dont feel so compelled to want to play anymore in fact reading the forums has just reinforced my resolve to never buy another SE game again due to their constant disrespect to their customers.
#18 Jan 26 2012 at 1:32 PM Rating: Decent
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VxSote wrote:
Lonix wrote:
Does that mean we finally stop hearing all those complaints :D

That entirely depends on whether how bad they screwed it up. Forgive me for being skeptical, but this is SE we're talking about.

If in a couple months nobody has had double charges, canceled accounts, or other billing errors, then maybe I'll switch. But an early adopter, I will not be.

Edited, Jan 26th 2012 12:00pm by VxSote


There will be double charges, billing errors, canceled accounts, and other miscellaneous errors. It will be glorious and balanced as you get what you asked for and you get what you asked for.
#19 Jan 26 2012 at 4:17 PM Rating: Decent
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#20 Jan 26 2012 at 5:00 PM Rating: Good
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Just tried and got an error. >.<
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#21 Jan 26 2012 at 5:34 PM Rating: Excellent
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Playonline wrote:
Because so many of you stopped giving us money when we switched to the poorly thought out and and very badly implemented Crysta system, we have decided to once again allow you to pay us directly. Please come back, we miss your money! We need it to continue financing the disaster that is FFXIV.


Translated for those that don't speak "SE".

Edited, Jan 26th 2012 7:28pm by Turin
#22 Jan 26 2012 at 6:26 PM Rating: Excellent
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I dunno....is this party- and beer-worthy?

Although...it might just be enough to at least restart my wife's sub. She's been indirectly nagging me about it...

Also, for a game requiring a relaunch, "disaster" is an understatement of several orders of magnitude. More like "disasterrific uber failuricious cataclysm..."

Yes, I made up new words...

Edited, Jan 26th 2012 7:28pm by Magicalsquirrel
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#23 Jan 26 2012 at 7:20 PM Rating: Good
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Wenchy wrote:
Just tried and got an error. >.<

My husband decided to reactivate tonight, and I attempted to change his account over to debit card. I received an error as well. Has anyone done this yet?
#24 Jan 26 2012 at 10:38 PM Rating: Decent
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The rumor going around is they're charging CCs 1 cent to verify the card. Banks are saying no because it's fraud activity or some mess so people are getting an error 601, I think. I'm waiting until this mess passes over before I transfer...
#25 Jan 27 2012 at 1:24 PM Rating: Excellent
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Voldermolt wrote:
The rumor going around is they're charging CCs 1 cent to verify the card. Banks are saying no because it's fraud activity or some mess so people are getting an error 601, I think. I'm waiting until this mess passes over before I transfer...

I just changed my SE Account over to direct CC payments, and yes there is a $.01 pre-authorization. I doubt it will even be charged. Even if they did, it's incredibly common practice and not sketchy at all. It's merely to make sure the account exists.

I noticed that the billing is done in El Segundo, CA. That means no banks will be charging international penalties, and I won't have fishy-looking charges from UK (which led to my card being temporarily locked last month until I authorized the charges).

One drawback that I did notice: You can only use one Credit Card per SE Account, so if you have multiple FFXI accounts tired to the same SE Account, you'll have to use the same card. I doubt that will affect many people though, and it could be circumnavigated by using Crysta and/or CnB for one of the FFXI accounts.

Edited, Jan 27th 2012 1:26pm by Chewzer
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Chew is being a lot more level-headed regarding the whole issue, which is strange because he's probably drunk.
#26 Jan 27 2012 at 3:25 PM Rating: Good
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eldelphia wrote:
Wtf they were thinking in the first place, I don't know....


Most likely, SE no longer took credit cards because they couldn't. They were getting hit with a lot of RMT-related credit card fraud and chargebacks, which means big financial penalties (if they'll do business with you at all).

If they're starting to take cards again, that means they probably managed to work out some kind of deal with the credit card companies.
#27 Jan 27 2012 at 3:32 PM Rating: Excellent
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Guppie wrote:
SE no longer took credit cards because they couldn't.
Just to nitpick, but SE never actually stopped taking credit cards as direct payment, just new ones.
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#28 Jan 27 2012 at 5:16 PM Rating: Good
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Transferred my account last night and setup to bill directly to my CC. No problems here, though I've never had any billing issues with SE before anyways.
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#29 Jan 27 2012 at 10:36 PM Rating: Good
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My husband decided to reactivate tonight, and I attempted to change his account over to debit card. I received an error as well. Has anyone done this yet?

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#30 Jan 27 2012 at 11:23 PM Rating: Excellent
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xypin wrote:
Guppie wrote:
SE no longer took credit cards because they couldn't.
Just to nitpick, but SE never actually stopped taking credit cards as direct payment, just new ones.

And even that was only from people who weren't Japanese...
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#31 Jan 27 2012 at 11:23 PM Rating: Excellent
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For those of you having errors, are you using Firefox with NoScript? Make sure you allow gcip.com, mine didn't work at first until I noticed Noscript was blocking that. It seems the "direct" payments are handled by a company called "Global Collect" so you need to allow scrips for the SQEX account to connect with them.
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#32 Jan 28 2012 at 7:28 AM Rating: Decent
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i switched from click and buy to direct credit with no problems and just got charged and in the email i got a nice surprise. Campaign: USD -5.95 so i guess there finally doing the discount for xiv. its the only reason i can think of.
#33 Jan 28 2012 at 7:53 AM Rating: Good
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I was getting an error initially, but was due to noscript. After you choose your card type and it takes like 3 seconds to load the frame to enter your card details, at that point your noscript will have an option to allow gcsip.com which is globalcollect, and appears to be who the payments are now routed through.

Once I allowed that site and then entered my info I got an acceptance notice.

So if you are getting a rejected error, check your noscript.
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Direct Credit Card Payments Now Accepted! (01/26/2012)

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1327570330215738540

If having an issue with card rejected, make sure your noscript is allowing globalcollect site gcsip.com as that is where transaction is routed when I updated.
#34 Jan 28 2012 at 1:01 PM Rating: Good
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Gatero, Shibaaa; thank you for that. Since Neko wanted to wait until we got charged again so nothing would get messed up (then we're going to switch, then cancel the click and cry account with considerable malice) and I do use noscript (He doesn't but considers it very annoying, which I find stupid), I have gone ahead and allowed that domain in prep in case he does it on my pc.

Hopefully when we do it it will go smoothly.
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#35 Jan 29 2012 at 8:02 AM Rating: Good
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Ok so ran into a snag. Initially I had just gone onto SE account management site and chose option in left menu for Register/Update payment method and entered my card. However this morning I woke to a closed acct and an email from SE saying that my Crysta did not go through. So i go back to site, did what I did before, no change.

It appears that besides just going to Register/Update payment method, you also need to further down the menu under Service and Options (at bottom) and then choose Select Service and then choose FFXI, then "option list" button From there the payment details tab still listed crysta, and there is an "update" button you need to use to the change it to the card option, so it uses the credit/debit card you entered in first steps.



Edited, Jan 29th 2012 9:06am by shibaaa
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Direct Credit Card Payments Now Accepted! (01/26/2012)

http://ffxi.allakhazam.com/forum.html?forum=10&mid=1327570330215738540

If having an issue with card rejected, make sure your noscript is allowing globalcollect site gcsip.com as that is where transaction is routed when I updated.
#36 Jan 29 2012 at 9:27 AM Rating: Good
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Thank you again shibaaa. I'll tell neko to double check before he emails C&B to tell them where to take their service and shove it. We don't use crysta (Neko doesn't wanna think about paying for FFXI) but there's a chance there's something similar about autopayments...

Edited, Jan 29th 2012 10:28am by maryadavies
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Still a MithraPride kitty at heart, tho that shell is gone..Also still CTY at heart forevah!

Midgard: NEVER FORGET.

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#37 Jan 30 2012 at 8:31 AM Rating: Good
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Gatero wrote:
For those of you having errors, are you using Firefox with NoScript? Make sure you allow gcip.com, mine didn't work at first until I noticed Noscript was blocking that.

Thanks for that warning, will save a lot of messing about trying to figure what domain I need to allow.
#38 Jan 30 2012 at 8:33 AM Rating: Excellent
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shibaaa wrote:
It appears that besides just going to Register/Update payment method, you also need to further down the menu under Service and Options (at bottom) and then choose Select Service and then choose FFXI, then "option list" button From there the payment details tab still listed crysta, and there is an "update" button you need to use to the change it to the card option, so it uses the credit/debit card you entered in first steps.

SE really are adept and making the simplest of processes convoluted beyond belief.

Thanks for the warning.
#39 Jan 30 2012 at 10:08 AM Rating: Excellent
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Also someone's looked into globalcollect from FFXI AH..seems they're owned by Wells Fargo bank.

If that helps. I left wells fargo due to stupid fees(namely a debit card fee they were going to charge, but backed out after the people yelled at them and they had too many leave) but they ARE a solid and reputable bank. I wouldn't go back to them for my accounts but I don't mind dealing with them outside of that :D

Edited, Jan 30th 2012 11:18am by maryadavies
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Still a MithraPride kitty at heart, tho that shell is gone..Also still CTY at heart forevah!

Midgard: NEVER FORGET.

Alla profile: http://ffxi.allakhazam.com/profile.xml?11530

Thinking about swapping from console to PC? Check here to do it right!
#40 Jan 30 2012 at 11:20 AM Rating: Good
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note that the server names are based off gcsip.com (looks like a typo in earlier post, left out the s). Specifically, the US payments have been reported as going through https://na.gcsip.com . It appears to be tied into their payment console, found at https://wpc2.gcsip.com/wpc/login.seam .
#41 Jan 30 2012 at 3:08 PM Rating: Good
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maryadavies wrote:
Also someone's looked into globalcollect from FFXI AH..seems they're owned by Wells Fargo bank.

If that helps. I left wells fargo due to stupid fees(namely a debit card fee they were going to charge, but backed out after the people yelled at them and they had too many leave) but they ARE a solid and reputable bank. I wouldn't go back to them for my accounts but I don't mind dealing with them outside of that :D

Edited, Jan 30th 2012 11:18am by maryadavies


Yeah, they're a good bank but are horrendous for loans. Not their rates (which I'm sure suck), but how they handle billing. When I bought my Altima back in '00 it was financed through them. Throughout the next 14 months of my payments then ended up losing nine (this was back when us old timers sent in checks for everything!). I ended up working for a local bank after the first few months and once I was eligible I ended up re-financing with my bank's interest rates because I got tired of having to fax proof of the debit on my account each and every time.
#42 Jan 31 2012 at 2:42 PM Rating: Decent
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Yayyyyyyy just in time for way-too-late.
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#43 Feb 16 2012 at 7:10 PM Rating: Good
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I know this is a bit late but I'm glad to have it. The credit card me and neko used on Click and Buy was due to expire as well; I just updated it using the direct pay option (Thank you Gatero and Shibaaa; went though without a hitch). If the payment goes though on the 27th, me and Neko are going to cancel the Click and Buy account with CONSIDERABLE MALICE.

Goodbye Click and Buy, I never want to see you again!



Edited, Feb 16th 2012 8:13pm by maryadavies
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LS's: SpecialFriends, ShikigamiWeapon, Noble's, WeSayHurray, JingZen, Betrayed (Dynamis and Aby)

Still a MithraPride kitty at heart, tho that shell is gone..Also still CTY at heart forevah!

Midgard: NEVER FORGET.

Alla profile: http://ffxi.allakhazam.com/profile.xml?11530

Thinking about swapping from console to PC? Check here to do it right!
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