Get the Word Out About SE Horrible Customer ServiceFollow

Well I've been reading some of the threads and it seems SE is hearing all the the complaints we've been making. BBB and some of the other organizations mean nothing but I think the impression of the general public ie "potential customers" do. I personally dropped some comments/complaints on their e-mail page but after hearing recent news reports I thought I'd post an idea here for where to make a larger impression.

I've seen that voicing complaints on twitter, my space or face book, especially on official ones that often times companies will see it and respond since it gets such wide audience.

Are there any offical advertising sites that allow people to post comments where mass complaints could be made?

Ie. If a day and time were chosen and everyone just got onto Twitter and blasted out: Square Enix give terrible customer service to their online customers. I think it might be noticed if 25 to 50+ people shouted out the same message or posted the same message.

Also the same tactic could be taken in sending e-mails to their help e-mail function asking for answers to some specific questions and then massively posting them on all the premier sites message boards.

What are your thoughts? I don't intend to just leave since I don't think that will teach them anything.

That's why the complaints need to be made at the grass roots level. Maybe a post will be locked or deleted by those site admins that are fearful but at least it would be noticed before it was deleted. If its done in a respectful manner then it would be tough to be swept under the carpet.

Here's an idea:

http://member.square-enix.com/na/blog/2009/03/new-and-improved-members.php

This is the SE official site. They have a members section. What if a platform like this was used to post a complaint?

Sure.










But seriously, no lol. That would be a bit over the top I think. I think most people that play the game know about SE's awful customer service. I even told one of the supervisor's about it and all he said was "I will pass the word along", meaning he probably didn't care and nothing would be done about it. Short of having every official fan site administrator writing an editorial or sending letters to SE and publicly slamming them in the media, I don't think anything is going to change their customer service.

Yes, because as we know, online petitions have solved so many problems.

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Well I guess no one wants to try to do anything. Half of you'd rather just complain and insult people that want to try and do something.

Someone says "Just stop playing" and people cheer and rate up but someone dares to say take another approach and they are loled.

I'll just let my e-mail an CSR calls speak for me then. I'm not ready to quit trying just yet and let my 4 years of playing mean nothing. I intend to go down fighting and not let them ban me for having "the wrong bank".

This will be my last word on he subject.

And btw I may hardly post but I've had my Alla account for 5 years and played FFXI for 4 years so I'm far from a noob.

Why do you people whine when we don't just fall in line with your moronic ideas. Have you never seen the Three Wolves T-Shirt story? The reason it had any effect whatsoever was because it was funny, entertaining. A bunch of nerds BAWWWing and complaining that their imaginary world is less fun because the people behind it are being ***** is so unbelievably common that it's not going to be noticed or cared about.

Look at this website. At the very top are stickies that answer most common questions. Almost no one reads them. Seriously. And online petitions are useless since you can just spam them with "signatures".

The only thing SE truly cares about is money, and even if every North American and European account holder quit, they still have a loyal fan base in Japan that will still pay them money.

Edited, Jul 31st 2009 9:51pm by Pawkeshup

So I guess the idea of "JP Onry" will be truly victorious in the long run?

Indeed it will.

I guess this is relevant.

http://twitter.com/infinityward

Call of Duty 4 has been overly hacked the last day, to the point where people have been quitting and posting R.I.P's all over the place... Infinity wards twitter page was spammed with complaints... and now they are taking action.


So I guess you can try the same with SE.

Well I guess Charlie Gibson and the ABC News Service, where I got the idea from, aren't really real.

http://abcnews.go.com/Technology/AheadoftheCurve/story?id=5388404&page=1

It has worked in some instances as shown also by this post:



That's all I'm saying I happen to think that people who think FFXI and FFVI will tank if a few people stop playing are naivee and instead of insulting people on a board for a game they supposedly have withdrawn their support from are little more than trolls. If you really hate the game and SE leave the game and don't pester people who still are playing.



I'm not surprised after a search I only found sarcastic and demeaning posts from you. My second post was about all of you jerks that think your big time and bash on other people's posts to make yourself feel important like school yard bullies.

My complaint is that you are a pitiful and sorry case of an arrogant person that only respects themselves and the brown nosers that quote and agree with you. Anyone who doesn't agree with you must be a moron since you are the most important person on the face of the planet in your eyes alone.

You need to learn the art of constructive criticism. You site examples of how it hasn't worked in an intelligent manner not like an idiot. You calmly discuss pros and cons. I don't care if you like or don't like my posts since you are nothing to me. Unless you have something intelligent to add to a post intended for discussion avoid posting.

I'm sure you won't be able to resist to tear this apart and rudely try to defend you aren't what I said you are. I dare you to ignore this post. I bet you won't even be able to resist replying and make astonishing and amazing replies like "lol noob" and "moron".

I'm not a nerd living in a fantasy world I have a job and a life. I happen to like to play many games in my spare time. I've never taken bad customer service in my life from any source and my complaints and spamming people eventually seem get me somewhere. At least my issues were corrected in most cases I've taken this approach so I intend to keep trying in this instance too.

Thank you to the last two posters for actually doing research and putting some thought into what they add to the conversation. Innovative ways often get attention and having done marketing and customer service in my career I know it can and does work. Does it work in EVERY instance, no. Do I expect it to work in every instance no. I remember once a person was spoken to by the president of a company I once worked for because they kept calling every 3 minutes demanding to be heard.

My point is don't just complain TRY to do something. Posting on everyone elses posts calling them loosers is *gasp* complaining. In fact you whine and complain more than anyone else.

And btw if you meant in the above that you think you're funny then you are sadly mistaken.

My Point:

Don't just spend all of your time trolling threads and calling people morons and prove you aren't one yourself.

I'm leaving this thread up since I hope it gives people who want to try and get things resolved examples of how others have had success.

Edited, Aug 1st 2009 3:44am by fairyoracle

Edited, Aug 1st 2009 3:49am by fairyoracle

SE dont have horrible customer services.

You have to have customer services in the first place to even have a good or bad ones.

"What is done is done, and we cannot help you, good bye~~" is NOT customer service IMO, it could have been done via a recorded message.