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I wonder how many of you would play FF14...Follow

#1 Jul 25 2009 at 10:00 PM Rating: Decent
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Even though you got banned from FFXI.

XD


It will probably be the best game ever when it comes out.
Maybe it's too hard to resist its glamour.
#2 Jul 25 2009 at 10:10 PM Rating: Decent
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FFXI is full of flaws, is far from the best game ever, yet we prolong our love-hate relationship for as long as possible.

FFXIV is being made by the same company, so its chances for being best game ever are slim to none.

Either way, I'll be playing Star Wars : The Old Republic. IMHO, KOTOR is a candidate for best game ever, and the same company is making it. I like the chances.
#3 Jul 26 2009 at 12:03 AM Rating: Excellent
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I'm very doubtful about XIV after all these bans and still on going bans...it's feeling as if they're trying to kill XI. But then they say they want to us to play both...but at this rate I'm not touching XIV to deal with the same BS but on a different game.
#4 Jul 26 2009 at 12:20 AM Rating: Excellent
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Until the banning stops and we get an apology, I'm not touching XIII or XIV.

They've only been making their customer service worse and I doubt it will get better for XIV.
#5 Jul 26 2009 at 12:51 AM Rating: Excellent


Hard to answer this question but even if I am not banned I will pause and look at other options because SE trats its customors really poorly. Tigers dont change their stripes and it is even rarer for a corporation to change their established business practices and culture.

SE has the permaban hammer and also the permasuck cust. service department.
#6Tenfooterten, Posted: Jul 26 2009 at 12:55 AM, Rating: Sub-Default, (Expand Post) I hope all the cheaters go play Aion, and forget about FF14.
#7 Jul 26 2009 at 12:55 AM Rating: Good
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I am not going to touch 14. I don't want to see myself play another online game for 6+ years again like this one. And if 13 is as bad as 12(FF12 is the only FF game I haven't beat...I couldn't even make myself sit and beat it like I did for FF-X2) was, I don't think I am going to pick up another FF game until I hear something pretty amazing has come out.
#8 Jul 26 2009 at 1:00 AM Rating: Good
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If SE doesn't learn to avoid random number generators in FFXI, I doubt they'd have the common sense to avoid it in FFXIV.

I'm sure XIV will just be another load of "You obtained a wild hare tail on the Ultimate Dragon".
#9 Jul 26 2009 at 1:26 AM Rating: Excellent
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i may have considered XIV before the banning stuff and how tight lipped they were about the enfeebling mess up.

now i gotta say i'll play FFXI till it dies/i get bored then if i pick up another mmorpg it'll be one that has a customer service dept better than the DMV
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#10 Jul 26 2009 at 1:49 AM Rating: Default
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I'm very doubtful about XIV after all these bans and still on going bans...it's feeling as if they're trying to kill XI. But then they say they want to us to play both...but at this rate I'm not touching XIV to deal with the same BS but on a different game.


Are you really 'dealing with the BS' in FFXI?

From what I've noticed 99% of the people going all "omg bans I'm not buying FF14" haven't even been affected by anything SE has done (in regards to customer service), but still act like it affected them in some way. It's understandable if you got banned that you're angry at SE, but if the recent happenings have nothing to do with you it's really silly to act like you're 'dealing with the BS'.

And yeah, I do think the ones banned are in an extreme minority here compared to those who just read about it and decide to complain anyway.

Edited, Jul 26th 2009 9:50am by Hyanmen
#11 Jul 26 2009 at 2:40 AM Rating: Excellent
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Random bans are random. If they continue the policy of randomly banning people in FF14, no one should play it. If SE comes out and say, "Yeah, we screwed up but we have taken X Y and Z actions to avoid it in the future" then people ought to reconsider.

Unfortunetly, SE is one of those companies that rarely admit to ******** up. Until that changes, they're just going to lose more and more customers until some company with decent customer service buys them out. Or they change their ways and start acting like the big boys out there (Blizzard, Stardock, CCP, even Bethseda).
#12 Jul 26 2009 at 2:54 AM Rating: Default
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Unfortunetly, SE is one of those companies that rarely admit to ******** up. Until that changes, they're just going to lose more and more customers until some company with decent customer service buys them out.


So players don't play the game because they like it, they play it because they want the company to treat them like princesses? I see.

Might be just me, but if the game is good I'll play it regardless of the customer service (especially if anything bad that they do, like bannings, doesn't concern me in any way).
#13 Jul 26 2009 at 3:10 AM Rating: Good
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I will not play FFXIV. I was considering it before, but since I got my account banned from FFXI I definitely will not play it now. Nothing would change my mind on this. I played the game because I enjoyed it, but the first time I had to deal with customer service that enjoyable feeling started to go out the window. That was back when I had my credit card stolen last year. However, not ALL of the agents from Playonline are terrible. There was one in particular named Stanley that was pretty awesome and he did everything he could to help and was courteous while doing so. I gave that guy mad props and even sent a letter to their department praising him. The best part was when I asked to speak to a supervisor to sent my compliments about him up the chain, he thanked me for my kind words but replied that he was simply doing his job. That made me smile and almost made the rest of the bad experiences I have had with customer support disappear. SE if you are reading these forums that guy deserves a raise, and the rest of the department needs to be fired. The only thing that would have made that perfect is if I had got my account back, but sadly you can't win them all. At least you have 1 good person on your customer support team. lol

Edited, Jul 26th 2009 7:15am by Phallucy
#14 Jul 26 2009 at 3:25 AM Rating: Good
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Quote:
Are you really 'dealing with the BS' in FFXI?

From what I've noticed 99% of the people going all "omg bans I'm not buying FF14" haven't even been affected by anything SE has done (in regards to customer service), but still act like it affected them in some way. It's understandable if you got banned that you're angry at SE, but if the recent happenings have nothing to do with you it's really silly to act like you're 'dealing with the BS'.

And yeah, I do think the ones banned are in an extreme minority here compared to those who just read about it and decide to complain anyway.


No these people are not dealing with the BS directly. BUT THEY ARE living in fear of being banned. It's easy for people to say all of us that were randomly banned - cheaters. 6 accounts and the 1 account I had trouble activating on the same cc caused my account to be be LM-17'ed 2 days later with the title "RMT activity". How did I cheat? All my other accounts are fine.

Anyways I'm not even angry, and your post isn't wrong either, but if you closely look at the facts there isn't a solid pattern of why they are banning and this is compounded by the fact they refuse to explain anything.

To answer your question, 6 years of playing to be destroyed over something I didn't do and customer service or the STF won't even hear me out = FF14 {{No, Thanx!}

This is still a video game, it was meant to be fun. We choose to subscribe to it, and I choose never to be put in this position again.

What saddens me the most is I lead a ls of about 25-35 active players thats been with us for the last 5 years. I don't know how to break it to them that I'm going to leave. All I know is many of the core members are leaving with me to another MMORPG so we can continue to enjoy each other's company.

Edited, Jul 26th 2009 7:28am by GummybearOdin
#15REDACTED, Posted: Jul 26 2009 at 3:40 AM, Rating: Sub-Default, (Expand Post) Is it justified fear though? From what I've seen, it's not like they've banned thousands of players without a good reason. They have banned some, yes, but we're not talking about a huge number of players here. It seems the chance of Me getting banned is the same as winning the first prize in the bonanza.. Not much to worry about there, really.
#16 Jul 26 2009 at 3:49 AM Rating: Good
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Quote:

Is it justified fear though? From what I've seen, it's not like they've banned thousands of players without a good reason. They have banned some, yes, but we're not talking about a huge number of players here. It seems the chance of Me getting banned is the same as winning the first prize in the bonanza.. Not much to worry about there, really.


Actually it was several thousand accounts that got banned starting with the May bannings (think it was ~5,000 accounts that got banned in May, maybe more.). The grand majority of people got their accounts back with the May wave of bannings (the charge back ban) because all you had to do was phone in your credit card info and they gave your account back. In June (the irregular activities ban) just as many accounts got banned as well (about 7,000 the rep told me), and it was estimated about 2,000-3,000 were regular players like me that got banned with the "irregular activities but we can't tell you what they were" that have not got their account back from that ban. Customer service said that ban was the hardest to get around, period, and it is the one they gave the fewest details about, which is pretty much none just the standard "irregular activities" line and that is literally all they will tell you. Then again in July (the RMT bans) several thousand more accounts got banned for "RMT" activities and yet a couple thousand of those were legitimate players, which not all of got their accounts back.

So yeah, we kind of are talking about a huge number of players here. It's estimated about 3,000-4,000 (or possibly more that was just the figure I got from a GM back in June) legitimate players lost their accounts and the majority of them have not got them back. They banned something like almost 20,000 accounts in the last 3 months, but still 3,000-4,000 is kind of a lot if you ask me. That's a minimum of $52,000 less revenue SE will be pulling in per month because of the bans (just counting the "legitimate" players alone, if you total all 20,000 or so accounts that's almost $250,000 less per month they're making now), and that is assuming each account only had 1 character on it. But as we all know a lot of people had more than 1 character on their account, and there could be more than 3,000-4,000 of those ~20,000 accounts that got banned that are also legit players that have not stepped forward, so that figure of SE's monthly revenue loss is probably significantly north of ~$52,000. It doesn't seem like much but that adds up quick, especially in a recession. And 3,000-4,000 (at least that we know of) legitimate players that got arbitrarily banned is no small number either.

Edited to make the post easier to read, less run ons, etc... I think lol.

Edited, Jul 26th 2009 8:04am by Phallucy
#17REDACTED, Posted: Jul 26 2009 at 4:07 AM, Rating: Sub-Default, (Expand Post) More reason to be worried then, I guess. Still like 1% chance at best though, I wouldn't worry about that myself.
#18 Jul 26 2009 at 4:35 AM Rating: Good
Hyanman wrote:
Are you really 'dealing with the BS' in FFXI?

From what I've noticed 99% of the people going all "omg bans I'm not buying FF14" haven't even been affected by anything SE has done (in regards to customer service), but still act like it affected them in some way. It's understandable if you got banned that you're angry at SE, but if the recent happenings have nothing to do with you it's really silly to act like you're 'dealing with the BS'.

And yeah, I do think the ones banned are in an extreme minority here compared to those who just read about it and decide to complain anyway.


This post is so stupid.
So, if we didn't get banned personally, we can't complain about Square Enix's customer service? Nonsense.

Innocent players are getting banned at a constant rate and it makes me very uncomfortable.

Sure, it may not have happened to me yet.
But who's to say it won't?
It's completely possible that I could be banned at any moment by Square Enix.

I'd lose all of my progress due to a false accusation, and no one would be surprised at all.
That's how bad Square Enix looks right now, to the FFXI community.

It is 'dealing with BS'.

I've said this before; the company is not invincible.
It may not have happened yet, but if Square Enix continues to make these horrible decisions, a lot of people won't want to play another online game under their management.

To think otherwise is extremely naive.
#19 Jul 26 2009 at 4:41 AM Rating: Default
Quote:
So, if we didn't get banned personally, we can't complain about Square Enix's customer service? Nonsense.


Yeah idc about complaining, but the "I'm not buying FFXIV because some random person that I've never met got banned" talk is dumb.

It's also possible that you get a swine flu or die in a car accident.. you worried?

It's the normal 'blowing things out of proportion' issue you all have. The extreme minority that got banned are the loudest and it seems like the sky is falling because of 'all the banning threads'.

Edited, Jul 26th 2009 12:45pm by Hyanmen
#20 Jul 26 2009 at 4:52 AM Rating: Decent
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Innocent players are getting banned at a constant rate and it makes me very uncomfortable.


What rate is it really? If the rate is 0.1% then over 100 innocent accounts may get banned. I'd take 1/1000 odds any day.

There is no system that is 100% perfect. Either it leaves RMT in the game or it takes out some non-RMT with it.

But I agree with the complaints about CS. If they are going to ramp up the ban stick they need to ramp up the CS to deal with the small but inevitable fall out with innocent players
#21 Jul 26 2009 at 4:53 AM Rating: Decent
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Dartagnann wrote:
Quote:
Innocent players are getting banned at a constant rate and it makes me very uncomfortable.


What rate is it really? If the rate is 0.1% then over 100 innocent accounts may get banned. I'd take 1/1000 odds any day.


I believe someone said in the other thread that SE banned 3000-5000 innocent players or something so far, how they even got that number I don't know.
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#22 Jul 26 2009 at 5:01 AM Rating: Good
If you guys are okay with it, that's fine.

I don't care what the exact number is, personally.

I know friends in-game that were banned, and I see people getting banned on the first page of every FFXI forum that I visit.

I consider that to be too much.
I'm sure I'll be flamed for this comment but I would rather just let the RMTs go and not ban innocent, nice people.
#23 Jul 26 2009 at 5:11 AM Rating: Default
Maybe it's just me, but imo it becomes 'too much' only when I myself get banned (or treated bad by the customer service constantly). Even if other players get banned, why should that affect my decision to buy FFXIV? SE hasn't done anything bad to me personally, so why base my decision of buying the game or not on some other player's experiences with the company?
#24 Jul 26 2009 at 5:29 AM Rating: Good
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I'm not going to pick up FFXIV whether I am banned in FFXI or not. I can't allow myself to be soul-consumed in another FF MMO game (or any other MMO game for that matter) like I am with FFXI, I'm weak at prioritizing things in life as it is. There are still so many goals in FFXI that I want to accomplish and once I am done, which is really when the official servers are down with my goals incomplete most likely, I'm done with MMO games. I will retire to casually play PSO on private servers, the game that seems so small today, and catching on the newer generation of console games. I will always be a gamer.
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#25REDACTED, Posted: Jul 26 2009 at 5:39 AM, Rating: Sub-Default, (Expand Post) For those spouting out about customer service...
#26REDACTED, Posted: Jul 26 2009 at 5:44 AM, Rating: Sub-Default, (Expand Post) Back when i was obsessed with playing FFXI, if I were to have gotten banned for something then I would still call up customer service and demand that they show me proof on how they caught me! lol
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