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Connection Issue from South KoreaFollow

#1 Aug 28 2008 at 1:57 AM Rating: Decent
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I've been unable to connect today from Seoul, South Korea. I've not seen anyone else posting about connection issues. I'm getting POL-1160 error message. The connection was working fine in the morning but not in the afternoon to evening. Any ideas?


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#2 Aug 28 2008 at 1:59 AM Rating: Good
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Too many zerglings?

Sorry, I'll lay off the stereotypes

Can somebody post that site with the 'worldwide internet health' that would always show internet status in most of Asia as, for lack of a better term, 'cluster-@#%^ed'?

Edited, Aug 28th 2008 2:55am by Ranzear
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#3 Aug 28 2008 at 3:43 AM Rating: Decent
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Well I'm about 1 hour away from Seoul (depending on traffic), I've had multiple problems in the past, but not logging on. Then again, I just came back from vacation and haven't tried to log on since.
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#4 Aug 28 2008 at 4:15 AM Rating: Good
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I'm in Seoul, South Korea also and I haven't been able to log in today either. I'm also getting the POL-1160 error.

I've been playing from South Korea for the past three years and have never had a problem before. Not sure what could be going on...
#5 Aug 28 2008 at 4:18 AM Rating: Default
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LG Rocks! >.>
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#6 Aug 28 2008 at 4:30 AM Rating: Decent
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Wow, other people here who play FFXI! That's really cool. I assume you're either teachers or soldiers. We should get together. But after we can connect again. Still can't here, it's been about 10 hours now.
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#7 Aug 28 2008 at 4:42 AM Rating: Decent
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I was living in Mokpo (near Gwangju) for about 2 years. I found my internet connection there to be fast and reliable. Now i'm in mexico.... and the connection sucks ass...

p.s. anyone else here go the Jeju ultimate frisbee tourneys? Maybe we met! (or came to the tourney we hosted last may)
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#8DarthGrim, Posted: Aug 28 2008 at 6:52 AM, Rating: Sub-Default, (Expand Post) Korean chicks are hot.
#9 Aug 28 2008 at 7:42 AM Rating: Decent
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I thought SE banned that whole side of the world.
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#10 Aug 28 2008 at 11:10 AM Rating: Good
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Taiwan has always been fine.

I don't know about this week though, since im using a borrowed laptop.
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#11 Aug 28 2008 at 6:16 PM Rating: Decent
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I still can't connect on my regular internet connection in my Officetel. I did manage to connect briefly to the game by "borrowing" one of the many wireless connections in and around my building. Not really a favourable way to be playing the game though. It took me about five wireless connections before I hit one that would connect to the game.

This is a right bother. It will be impossible to explain to the internet provider (if I can actually find a phone number) what is wrong in my broken Korean.

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#12 Aug 28 2008 at 7:31 PM Rating: Decent
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I'm caught in it now too ><;

Edited, Aug 29th 2008 3:28am by Gitanti
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#13 Aug 29 2008 at 1:18 AM Rating: Excellent
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My internet connection is working perfectly fine, but I still cannot connect to POL. I'm still getting the POL-1160 error. -.-;

What would cause the sudden connection problem? I've not changed anything concerning my internet connection in years. I guess I'll give SE a call and see what they have to say about it...
#14 Aug 29 2008 at 4:54 AM Rating: Good
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So anybody have any luck getting a hold of SE to at least figure out what the error code means? Every time I try I forget the time zone difference and they are closed.

Edit: BTW, I tried reinstalling on my PS3 and I get to the same point the 1160 code pops up on PC but on PS3 I get a 0006 code instead. I imagine they mean the same thing but just coded different for the different versions.

Edited, Aug 29th 2008 12:53pm by Gitanti
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A computer once beat me at Chess, but it was no match for me at Kick boxing.
#15 Aug 29 2008 at 5:16 AM Rating: Decent
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SE's hours are 1:00am-9:00am our time. So I'm just waiting until tomorrow morning to contact them.
#16 Aug 29 2008 at 4:22 PM Rating: Good
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same problem!

anyone fix?

I have KT telecom internet (Fiber Optic)

I been having this problem since Friday afternoon (KST)

still having it, tried reinstalling, cut my firewall, etc, nada.
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75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#17 Aug 29 2008 at 4:47 PM Rating: Decent
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Good job SE, you've finally caught on to the fact that anyone playing in Korea must be RMT!
#18 Aug 29 2008 at 5:15 PM Rating: Good
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So, I contacted SE...

I gave them my IP address and they told me that the address has been restricted and I needed to contact my internet service provider. SE also gave me a list of port numbers that needed to be unrestricted in order to connect to POL. According to SE, once I contacted my internet provider and gave them the port numbers, the connection problem would be solved. The numbers were:

TCP
25
80
110
443
50000-65535

UDP
50000-65535

I use KT for my internet access, so I contacted them. The English customer service center seemed to be able to understand my problem, and they are sending a technician to my apartment today (Saturday) at 5:00 to check my port connections.

I also informed KT that this was not an isolated incident with me, and that others in Korea are also having the same problem.

For now, I'll just have to wait until the technician arrives to see what they will do about this. I assumed, perhaps incorrectly, that if I gave KT the port numbers over the phone they would be able to "switch" them on and all would be right in the world again. But, I guess it's not that easy.

I was also informed that the technician will not speak English, so this should be fun...

#19 Aug 29 2008 at 5:24 PM Rating: Good
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hey i speak korean, :/,

i'll PM you my number, give me a call when he comes.
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#20 Aug 29 2008 at 5:37 PM Rating: Default
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I thought korean people played wow >.> im half korean >.>
#21 Aug 29 2008 at 5:50 PM Rating: Good
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I'm on KT as well. Lovely, this will be a struggle to fix I am sure.

PM as well and I can give you more info and perhaps we can get a group fix going. My Korean is totally horrendous and explaining this will be torture.

Or hopefully you can get across to the tech that it's a region wide issue and he can fix it for everyone.

Could you also give me the number for the English customer service centre as well please?

I guess it's back to playing on "borrowed" wireless for a bit.




Edited, Aug 29th 2008 9:47pm by Meara
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#22 Aug 29 2008 at 6:01 PM Rating: Good
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Thanks for the IM Spooktc. If I have any difficulties with the technician while he's here, I'll give you a call.

The English customer service number is 02-520-7800. A woman will answer (always seems to be the same one) and once you explain the issue, she will transfer you to technical help. The gentleman at technical help also speaks English well.

Maybe if we all bombard the service center with calls, they will get the fix a little faster. Even though the gentleman on the technical help line said he understood my problem, and he said he would explain it to the technician, I have a feeling that the technician who will come to my apartment won't be able to do much, or won't be able to find a problem...
#23 Aug 29 2008 at 6:03 PM Rating: Default
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Meara wrote:

I've been unable to connect today from Seoul, South Korea. I've not seen anyone else posting about connection issues. I'm getting POL-1160 error message. The connection was working fine in the morning but not in the afternoon to evening. Any ideas?





umm south korea? they kicked you outta canada? >.>
#24 Aug 29 2008 at 6:11 PM Rating: Decent
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gafgalelenfea wrote:
I thought korean people played wow >.> im half korean >.>


So you being a stereotyping douche bag is "ok" since you're half korean. Smiley: rolleyes
#25 Aug 29 2008 at 8:52 PM Rating: Good
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I'm using LG and was wondering if anyone else was using LG in South Korea been having that problem since the 28th as well, figured if i gave it a day i would be able to log back in? but i guess i'll give lg a call and see what happens.
#26 Aug 29 2008 at 8:52 PM Rating: Good
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Hey can you refer me to the service guy so they can get a mass-fix going? Y7499038
thats my service number.

I tried getting through by phone and they kept having busy tones
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#27 Aug 29 2008 at 9:15 PM Rating: Good
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nevermind theyre sending somebody at 3pm...i guess being korean helps get faster service lol!
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#28 Aug 29 2008 at 9:27 PM Rating: Good
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i got a call from them recently and they think its squares fault, and i rattled off the port numbers to the guy and he said they wouldnt unblock port 443 from the list i gave them saying its a commonly used port to route viruses through and hack systems and they had that blocked for months.

also they said its probably going to take a month at least to try and fix the problem at the longest, a week at the fastest

Edited, Aug 30th 2008 1:26am by Spooktc
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#29 Aug 29 2008 at 9:32 PM Rating: Decent
Meara wrote:

I've been unable to connect today from Seoul, South Korea.
Your commie friends to the North must be at it again.
#30 Aug 29 2008 at 9:52 PM Rating: Good
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Thanks for the info Spooktc.

Why on earth would it take a month, or even a week, to fix this? They were obviously able to block the ports in a matter of minutes because I went from playing the game, to logging out, to being unable to log back in less than an hour later. That seems rather odd...

I'm just bummed that I haven't been able to log in for two days, and it could possibly be another month before I could get back on. All my gardens on my mules are going to be dead... There goes millions of gil down the drain. -.-

Anyway, lucky you for getting someone there by 3:00! Let us know what the technician has to say after he leaves and if you're able to log back in. I'll just keep waiting for my guy to show at 5:00.

#31 Aug 29 2008 at 10:50 PM Rating: Good
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I've been trying to call and been getting nothing but busy tones.

Let me know what's up with your tech guys when they arrive!

I'm in Gangseo-gu. If you want to do a weekly check on your stuff (if the conenctions are down for long) you're welcome to come over to use my laptop and "borrowed" wireless connection.






Edited, Aug 30th 2008 2:47am by Meara
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#32 Aug 29 2008 at 11:07 PM Rating: Decent
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Hey, I remember a Meara...


Edit: back when I used to play Ramuh. Smiley: lol

Also, I live in Wisconsin, U.S so no help for ya.

Edited, Aug 30th 2008 3:03am by Paskil
#33 Aug 29 2008 at 11:09 PM Rating: Good
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they might come over to you but they said they couldnt do anything over at my place so they wont come over.... so you might get the same luck,
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#34 Aug 29 2008 at 11:35 PM Rating: Good
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Did the tech, or the customer service person, at least say that the problem would be fixed and they would be able to open the appropriate ports again? Or could this possibly be permanent?
#35 Aug 29 2008 at 11:44 PM Rating: Good
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they gave me a square-enix answer

-it'll be fixed in a week, latest a month!


Taru - the technician who called me said that square-enix was blocking KT's Telecoms IP Addresses, and somebody up a few posts said KT was blocking Square-enix.....

I think squares been blocking Korean IP Addresses.....

Edited, Aug 30th 2008 4:02am by Spooktc
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#36 Aug 30 2008 at 12:22 AM Rating: Good
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Bah, that's annoying! Here's hoping to a week.

Anyone try SE again?


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Meara -> Meare
Ramuh -> Bahamut
#37 Aug 30 2008 at 12:29 AM Rating: Excellent
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Thank you so much for letting the technician from my place call you Spook! It definitely helped with my limited Korean and his limited English.

Well, the technician just left after fiddling with my computer for about a half an hour. He called a bunch of different people from KT while doing so. He didn't really give me a definite answer on what will happen next. I guess, like you said, it's going to take some time to fix. >.<;

The next step will be to call SE again and let them know what KT had to say about SE blocking the addresses. But, we have to wait until Tuesday morning (1:00am-9:00am) to contact them again since they are closed on the weekend.
#38 Aug 30 2008 at 12:32 AM Rating: Good
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more like wednesday since Tuesday here is still monday in states (labor day)

Meara i sent you a PM! ^^
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#39 Aug 30 2008 at 12:43 AM Rating: Good
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Well I guess that answers my concerns if there is a way to fix it myself...

Thanks for the posts on this issue everyone. If I figure out anything before KT, LG, or SE fix the problem I'll let everyone know.
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A computer once beat me at Chess, but it was no match for me at Kick boxing.
#40 Aug 30 2008 at 12:46 AM Rating: Decent
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My boyfriend tried some proxy servers or some such nonsense all day yesterday without luck. I'm not exactly sure what he was doing but it didn't work. I'll ask him later to post what he tried.

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Meara -> Meare
Ramuh -> Bahamut
#41 Aug 30 2008 at 12:48 AM Rating: Decent
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Blah, Labor Day...silly Americans and their inopportune holidays...

At least I'll be in America on Friday for a vacation, so I'll be able to play a bit while I'm there for two weeks. Hopefully this will all be fixed by the time I get back.

Edited, Aug 30th 2008 8:45am by Taruvoyant
#42 Aug 30 2008 at 12:55 AM Rating: Good
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theyre saying Square enix is for sure blocking our IPs thinking koreans send too many attacks to their servers, so they advised us to tell square-enix to tell Japan servers to unblock our IPs

if you do a treacert in DOS you can see the path it takes to a japanese server over in mainland, I really believe they are blocking us due to korean hackers.
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#43 Aug 30 2008 at 12:57 AM Rating: Excellent
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I figured out a "fix"!!!

1- Connected to a "borrowed" wireless
2- Logged on and selected a mule
3- Connected my LAN and my PC started to R0
4- Disabled my wireless
5- Got the "no response from server" message
6- Selected main character once my LAN took over network
7- I WIN!!!

Now to never log out of FFXI again...
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A computer once beat me at Chess, but it was no match for me at Kick boxing.
#44 Aug 30 2008 at 1:00 AM Rating: Good
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AHHH!!!

After seeing my main on my screen I wanted to post my "fix" and no sooner did I post it and switch back to FFXI I got the "No response from server" message -.-
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A computer once beat me at Chess, but it was no match for me at Kick boxing.
#45 Aug 30 2008 at 1:38 AM Rating: Good
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lol well good try to out smart the system, well anyways hopefully something happens soon, so far nothings worked for me....but if anything does i'll be sure to let you guys know...for the most part i stay in Yongsan and the LG company is closed on the weekends including the holiday...so yea..
#46 Aug 30 2008 at 2:50 AM Rating: Good
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How can SE be blocking Korean servers if we're able to connect to the game on borrowed wireless connections? I'm on it right now on some poor guy's wireless network. Sounds like an excuse to not accept blame for the problem to me.

Also, I just talked to a woman who plays from Seoul as well on Ramuh and she's on Xpeed without any issues.

Is it just KT customers that are having trouble? I didn't know LG had an ISP as well. Is it the same as KT or is it different?



Edited, Aug 30th 2008 6:47am by Meara
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#47 Aug 30 2008 at 3:45 AM Rating: Good
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they said they collaborated with other companies as well and nobody else is having these issues but if LG is having the same problems then theyre BSing me.
____________________________
75 Black Mage / 39 White Mage / 40 RDM / SAM75/ THF/WAR 37
Rank: 10 Sand'Oria
AF: O Genkai 5: O
Need: Toau: m22, assault: t4
Server: Ragnarok
#48 Aug 30 2008 at 3:50 AM Rating: Good
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I'm on LG as well. Maybe KT and LG are partners or something when it comes to ISP.
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A computer once beat me at Chess, but it was no match for me at Kick boxing.
#49 Aug 30 2008 at 8:29 AM Rating: Good
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yea i'm on LG and i can't login.....so i don't know whats going on but my plan is to call SE on tue. wed. whenever and from there figure out whats going on...which in the end will probably have me end up calling my ISP..
#50 Aug 30 2008 at 6:08 PM Rating: Excellent
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Hey all,

I speak fluent Korean and have KT Telecom as well. I talked to the company Friday + Saturday and they said that they are not blocking any IPs or closed any ports, which makes me strongly believe that it is indeed SE's problem. I yelled at the SE customer service which probably didn't help, but they kept telling me that its a port-blocking issue which shouldn't be the case. If they are indeed blocking the Korean IP addresses, I'll contact a person who knows a person and see if they can contact SE to lift the block. Until then, we all play a waiting game.

PS: Might help if we all bombard the web tech support on POL as well to let them see how many customers are not able to access the game. If I could at least connect to POL, at least I could cancel my accounts lol.

Edited, Aug 31st 2008 2:11am by Demera
#51 Aug 30 2008 at 7:25 PM Rating: Good
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Thanks, Demera! I'll get onto POL tech on Tuesday morning, since that's when it opens next for us. Keep us updated please!
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Meara -> Meare
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