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10 an hour sounds about right for most kinds of tech support people.
San Diego is among the most expense parts of the country - indeed, of the world - for housing. 10 dollars an hour is adequate only if you still live with your parents or are sharing a house with a number of other income-earners.
These wages attract two types of people: those who are so excited to be associated with the game industry that they are willing to work for almost nothing, and people without a lot of options. A lot of industries associated with 'fun', such as the film industry and publishing, have depressed labor costs because of the high supply of people willing to work for nothing (especially if their expenses are being covered by parents or trust funds or such.)