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Allakhazam Logging IssuesFollow

#1 Dec 23 2017 at 3:14 PM Rating: Decent
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Randomly alla will log me out of my account and when i try to log back in it tries to go to the log in page but fails and just refreshes the current page i am on. I pay for a premium account and lose access to what i am paying for. How i have to fix it, is to clear cache and reload chrome. Is this a chrome issue? or alla? Is this happening to anyone else?
#2 Dec 23 2017 at 5:08 PM Rating: Excellent
I would say that would be a problem with your browser. I use chrome myself and I've never been logged out before.

You might want to run a thorough malware scan. Try the free version of malwarebytes.
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#3 Dec 24 2017 at 2:57 AM Rating: Excellent
GBATE!! Never saw it coming
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If, for some reason (like CCleaner, for instance) you may clear ALL cookies, ZAM will reset to the login screen.

If it does, go to account (upper right corner) and log out (it will let you do this even if it shows you are not logged in) [if premium account].

Log back in.

TA-DAA!!

(If this doesn't work, let us know).


ALSO: I'm Firefox

Edited, Dec 25th 2017 9:37am by Bijou
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#4 Dec 24 2017 at 6:55 AM Rating: Good
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Same problem for me. No cookie cleaning done. Started Dec 23rd.

In Chrome I try to log in and just get redirected back to the same page with no login screen showing (this is on eq.allakhazam.com). If I go to the login page manually (secure.zam.com) I can log in, it shows my user name up top, but when I go back to eq.allakhazam.com I am not logged in. I've tried logging out on the zam.com page, and then logging in again but with no change.

I am using Adblock on Chrome (disabled for allakhazam pages), and Ghostery. I've tried disabling ghostery but again no change.

Tried it on Edge browser and it's fine.
#5 Dec 24 2017 at 12:22 PM Rating: Excellent
Xatan wrote:
Same problem for me. No cookie cleaning done. Started Dec 23rd.

In Chrome I try to log in and just get redirected back to the same page with no login screen showing (this is on eq.allakhazam.com). If I go to the login page manually (secure.zam.com) I can log in, it shows my user name up top, but when I go back to eq.allakhazam.com I am not logged in. I've tried logging out on the zam.com page, and then logging in again but with no change.

I am using Adblock on Chrome (disabled for allakhazam pages), and Ghostery. I've tried disabling ghostery but again no change.

Tried it on Edge browser and it's fine.


So you are going to https://secure.zam.com/login.html?action=login and checking to remember your password? It should never log you out if you are using the same computer and have logged in with it before and checked to remember your password and haven't cleared your cookies.

I got a feeling the ad system is causing issues with the links working correctly when it's going crazy with ads. An ad blocker doesn't really help with chrome because ZAM's ad system ignores it. For those having issues with this, try using Firefox or Edge, something non chrome engine based (chrome, opera).

Edited, Dec 24th 2017 12:23pm by Gidono
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#6 Dec 25 2017 at 10:30 AM Rating: Excellent
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Haven't seen this behavior at all. I use Firefox.
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#7 Dec 30 2017 at 3:32 AM Rating: Good
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I usually use Chrome, with uBlock Origin for ad blocking and Tampermonkey with an Anti-Adblock Killer script, but those haven't mattered for my browsing of ZAM since I have a subscription. Just providing the info for troubleshooting purposes.

Recently, I have run into the same problem posted here, where the EverQuest section of ZAM thinks that I am not logged in. If I click the Login button, it merely refreshes the page. This remains true even if I disable uBlock and the AAK script. The link for Create Account does the same thing.

When selecting the Premium Services link, I am taken to the page describing ZAM's subscription, and that page shows that I am logged in. From there I can force a logout, then the Login link works again and I can remain logged in. So there is the solution to ZAM treating you as both logged in and logged out at the same time, but I'm not sure what caused the Login link to stop working in the first place. I have not deleted my cookies or browsing history recently.
#9 Dec 30 2017 at 12:08 PM Rating: Excellent
I emailed ZAM a few days ago about this issue. They copied their ops team in on the email. Hopefully they'll figure out what's going on with that.

This is most likely an issue with their advertising platform which targets chrome users. For everyone having this issue, for the time being I would suggest using a non chrome based browser such as Firefox or Edge.
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#10 Jan 03 2018 at 2:13 PM Rating: Excellent
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After being gone for a year, I tried logging back in via Chrome and it was just a nightmare. The page won't display properly and it treats it as though it's trying to run an unsafe script. I just assumed that this is due to one (or more) of the security and privacy extensions I have installed (including AdBlocker). I tried disabling extensions but eventually gave up and used my more vanilla version of Firefox instead.
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#11 Jan 03 2018 at 8:18 PM Rating: Decent
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Just an update since i started this thread. Still happens from time to time and only way i can fix it is to close the tab and open the settings tabs in chrome then clear cache and cookies for all time.Then go to main zam site and log on in. Then i can use my bookmark to go back to alla and then click log in. This will let me log in like normal and everything will work fine. I do run Adblocker but i don't run ablocker on alla's domain, but since i am premium account adblocker should not matter. I have not changed anything as new virus protection or anything like that. I do not have any malware or detectable viruses.
#12 Jan 12 2018 at 2:42 PM Rating: Excellent
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I'm not having display issues using Chrome on my work computer, which is nice. I'll have to take a look at my home computer later on today. Perhaps the Chrome issue is solved for me. That would be nice considering that my bookmarks app currently doesn't play nice with Firefox Quantum.
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#13 Jan 13 2018 at 1:36 PM Rating: Excellent
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At home, the current culprit seems to be the Chrome add-on KB SSL Enforcer.
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