SoE dropped the Ball.. .I mean Bag again.Follow

SoE offered this Black Friday as one of their Advertised Special savings station cash item: The four packed Wayfarer's Pocketed Rucksack at a reduced price. Last thread I posted on SoE's forums:
"I am so glad that someone from SoE monitors these boards, the game on their self imposed 4 day weekend, GM's in general chat, /bug report & Petitions....WTF?
I want and DEMAND my package of 4 Bag Wayfarer's Pocketed Rucksack (36 slot)
Quote form the top of this thread; "For those players that are looking for a more bag space, we're making some of the biggest bags around available again in the Marketplace at big discounts for Black Friday only."
The package of the 4 Bag Wayfarer's Pocketed Rucksack (36 slot) was highlighted and offered in game. (screen shots to prove if needed). I am thinking that this just might fall under consumer fraud? Like the thread above I bought the Station Cash just for this ADVERTIZED ITEM both in and out of game. At 4am this morning (pacific) I see that time has expired on this offer.
I really don't think Sony would want their corporate lawyers to have to fly to Reno, Nevada or any of the numerous player's cities to handle a small claims court suite. Just because someone from SoE could have fixed this if anyone would of paid attention?
I replied to this thread at 6am Friday November 29, 2013 reporting this problem, I submitted a bug report very shortly after. I could not file a petition, because I had one pending, but piggy backed it on the existing petition after SoE sent me an email regarding the 1st petition was handled and I had to wait 7 day. By the way this policy sucks, not to be able to have multiple petitions and also getting rid of on-line help chat.
So What Now? "
If you have similar problems please post to thread so SoE can get their act together and offer this again and make us who want the bags Happy!!!


Edited, Dec 8th 2013 10:44pm by Kaolian Lock Thread: Off topic tangents

Jophiel you needed to read the link on SoE's forum I provided. but yes they advertised something for real $$ and they did not provide. I know I will get dinged on my ratings but I always am.....by the time you typed your comment you could of linked and read.

Or, you know, you could clearly explain what you're raging on about? But sure, it's my fault you can't type a paragraph that makes sense. Have fun working on that "lawsuit".

I saw them in the marketplace late last night but I was only on for a few minutes. In fact, I mainly logged in out of curiosity of what a SC "Black Friday" sale looked like.

The responses in the linked thread seem a little... reactionary. It's not as though SOE responded and said "***** you, no bags and we keep your money" they just haven't responded yet due to the holiday weekend.

Hi all - I also purchased SC - the $80 for 10,000 and only cost $59 instead of $80 Black Friday 30% off - I purchased with the express intent of buying the 36/slot bags which showed as available - but when you purchased - it said transaction completed. but it didn't give me my bags nor did it take any SC from my acct. So now I'm stuck with the SC till they have another Bag day purchase. SO I empathize with the original Complainer.

Buffalou

SoE offered the 36 slot bag at a reduced price for Black Friday through the Marketplace. I bought SC through Sony's site for the purpose of purchasing these bags. The function was broken for the entire length of 24 hours and now is not available. Despite petitions, /bugs, early notification by players on their forums and face book it seemed our voices were ignored. Still has not been address. This would of been a $37.50 purchase and seems to affect more the just me. So you criticize my paragraph structure but seem a lot of others understood what I was talking about. You should be an example and people look up to you… I have never. To me you have always been a phony.

double post

Edited, Nov 30th 2013 9:54am by Vinney

Seems like you need to get a hold of customer service. Also i can understand your frustration i see what your posting about and several other people are/have posted about on the offical EQ boards. As they have had the same problem as you. What I dont understand is the need to post to another EQ forum(not official) site and then expect all the people to side with you. I mean it just seems like your flaming on everyone who doesnt agree with you(which people on this board me included sometime just like to fan the flame). There is no need to low blow Joph saying they are a phony? Kinda low of you actually imo.

After you get a hold of customer service and they dont do anything or if the do something for you, like honor your transaction (which im sure they will) then post on here and let us know what happen. You arent even giving Sony a fair shot to redeem/explain what might have happened.


Edited, Nov 30th 2013 1:27pm by Rukkuss

If you think my first reply was "flaming" you're far too thin skinned.

Your entire 1st post was a flame period.
And yes i have a choice to read it or not and I did because thats what people do on these forums. Most people will read and not put anything i along with others replied. I believe you did post to gain support that sounds like you want some sort of support....

Im sure though that they will honor your transaction at least i hope they do.

EQ customer service seems slower then usual right now. As I have a ticket lodged with them since Nov 26th (re a cc renewal bug) which the TSR responded to within 1 hour and then he informed me that it was forwarded to their billing/accounts dept and they would be in touch with me "soon".... yet no response or fix since then. Forcing me to buy Kronos via Paypal to ensure my accounts remain gold while they sort it out.

I would not be surprised if they screwed this up also.

I Flamed on Sony but no one else. a good % of post are flaming on SOMETHING here. As for the corporate lawyers was just a rib to have SoE get off their butt. As for the transaction Rukkuss you need to read the post… Nothing happen except the window popped up. I clicked the buy tab they said I received it and nothing other than that happen… I still had all my station cash and they still had their pixel bags. The main problem is others and I wanted the bags for $37.50 and went to SoE’s site to buy the station cash just for these items, that Sony advertised but put a time limit on how long you had to make these transaction. Time passed. No one bought the deal and SoE didn’t collect the $37.50 and didn’t pass “GO”. This problem didn’t affect you or Jophiel but it did affect a lot of other players. The post here was to inform and flame on SoE a bit. Just because they seem to not support their customers as I feel they should.. I do not demand much but if they go out of the way to advertise a Sale then they should support this sale. Very simple.

I know I did read the entire post and like I said in a previous post of mine i understand your frustration(indicating that i read through the post and understood what you were posting) Like I said i hope you get your bags or money back for the station cash or something.